gambling games
The types, characteristics and rules of betting and gambling games.
Directors of compliance and information security in gambling follow the regulatory compliance for gambling and oversee information security to ensure secure and safe use of all information technology associated with gambling.
Competences and skills
19 ESCO relationsEssential knowledge 5 competences
Occupation specific
2 competencesonline gambling
The activity of wagering money or virtual currencies on bets or online gambling games through websites or online software.
digital
Sector-specific
3 competencesinformation security strategy
The plan defined by a company which sets the information security objectives and measures to mitigate risks, define control objectives, establish metrics and benchmarks while complying with legal, internal and contractual requirements.
digital
legal standards in gambling
The legal requirements, rules and limitations in gambling and betting activities.
responsible gambling
The proper behaviour when participating in a gambling game such as how to be aware of others people's reactions and why people act and react as they do.
Cross-sector
0 competencesNo competences in this bucket.
Essential skills and competences 7 competences
Occupation specific
1 competencemanage gambling operation
Manage all aspects a gambling, betting or lottery operation. Deliver effective, efficient performance. Implement an effective rota and manage staff for the available products. Seek and develop knowledge of the industry, looking for opportunities, profit optimisation, margin and turnover in all areas of the company and make the appropriate business recommendations for implementation. Employ effective change management to effectively improve business performance.
Sector-specific
3 competencesfollow ethical code of conduct of gambling
Follow the rules and ethical code used in gambling, betting and lottery. Keep the entertainment of players in mind.
handle game complaints
Resolve complaints regarding gaming operations.
implement ICT security policies
Implement statements, assertions or rules that specify the appropriate use and protection of the ICT assets and systems from an organisation. These ICT security policies cover topics such as data classification, password management, access control and incident response.
digital
Cross-sector
3 competencesapply conflict management
Take ownership of the handling of all complaints and disputes showing empathy and understanding to achieve resolution. Be fully aware of all Social Responsibility protocols and procedures, and be able to deal with a problematic gambling situation in a professional manner with maturity and empathy.
ensure compliance with policies
To ensure compliance with legislation and company procedures in respect of Health and Safety in the workplace and public areas, at all times. To ensure awareness of and compliance with all Company Policies in relation to Health and Safety and Equal Opportunities in the workplace. To carry out any other duties which may reasonably be required.
handle customer complaints
Administer complaints and negative feedback from customers in order to address concerns and where applicable provide a quick service recovery.
Optional knowledge 1 competence
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
0 competencesNo competences in this bucket.
Cross-sector
1 competencequality standards
The national and international requirements, specifications and guidelines to ensure that products, services and processes are of good quality and fit for purpose.
Optional skills and competences 6 competences
Occupation specific
1 competenceanalyse information processes
Analyse internal processes, implement procedural or policy changes to improve internal operations, such as supply changes or the disposal of records.
Sector-specific
1 competencemanage gambling finances
Assist in the compilation of the annual budget for the gambling, betting or lottery operation. Develop and implement action plans to ensure required turnover and profitability of the operation is achieved. Monitor expenditure within the club and to ensure management controls and costs remain within budget. Monitor all complementary costs to ensure managers adhere to the policy.
Cross-sector
4 competencesconduct content quality assurance
Carry out validation of content by reviewing it according to formal and functional quality, usability and applicable standards.
ensure gambling operational standards
Ensure full compliance within requirements of gambling legislation and regulation. Examples are the implementation of security control procedures and the compilation of performance reports.
manage staff
Manage employees and subordinates, working in a team or individually, to maximise their performance and contribution. Schedule their work and activities, give instructions, motivate and direct the workers to meet the company objectives. Monitor and measure how an employee undertakes their responsibilities and how well these activities are executed. Identify areas for improvement and make suggestions to achieve this. Lead a group of people to help them achieve goals and maintain an effective working relationship among staff.
speak different languages
Master foreign languages to be able to communicate in one or more foreign languages.
research