passenger fare controller

customs regulations for passengers

The customs regulations applicable to passengers. The official documents and declaration forms required from different kinds of passengers and for different types of items and goods.

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check tickets throughout carriages

Check tickets and travel documents while walking through carriages during the journey. Maintain physical stability and service attitude during inspections.

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collect fares

Collects fares, the fees paid by passengers for use of a public transportation system. This includes counting and returning money.

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adhere to transportation work schedule

Adhere to assigned work schedule as prepared by the transportation company.

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answer questions about the train transport service

Respond to all questions customers may have about the transportation services on a train. The conductor should posses a broad range of knowledge on fares, schedules, train services, passwords or web services, etc.

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apply tramway regulations

Know the regulations governing tramways and apply these regulations in the daily operations of tram transportation. Ensure that standards are met in relation to safeguarding the well-being of passengers and the tramway company.

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assist disable passengers

Use appropriate safety procedures to operate lifts and secure wheelchairs and other assistive devices while assisting physically disabled travellers.

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assist passengers

Provide help to people getting in and out of their car or any other transportation vehicle, by opening doors, provide physical support or hold belongings. Keep safety measures and procedures in mind.

Scope note

This skill applies to any kind of assistance that may be provided to passengers including but not limited to opening doors of the transportation vehicle or assist with belongings.

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assist passengers in emergency situations

Assist train passengers in emergency situations, following specific procedures to ensure their safety; minimise the damage that unexpected situations may cause.

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be friendly to passengers

Engage with passengers according to the expectations of contemporary social behaviour, the specific situation, and the code of conduct of the organisation. Communicate in a polite and clear way.

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check passenger tickets

Check passenger tickets and boarding passes upon entrance. Greet passengers and direct them to their seats or cabins.

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communicate clearly with passengers

Speak clearly in addressing travellers; communicate information related to their itinerary. Make announcements to passengers upon approaching the prescribed destination.

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facilitate safe disembarkation of passengers

Assist passengers when they leave the vessel, aircraft, train, or other mode of transport. Keep the safety measures and procedures in mind.

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help to control passenger behaviour during emergency situations

Know how to use life-saving equipment in emergency situations. Provide assistance if leakages, collisions or fires should occur, and support the evacuation of passengers. Know crisis and crowd management, and administer first aid on board.

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operate electronic payment terminals

Operate electronic payment terminals to collect credit or debit card payments from the travellers.

digital

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provide information to passengers

Provide passengers with correct information in a polite and efficient manner; use proper etiquette to assist physically challenged travellers.

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act reliably

Proceed in a way that one can be relied on or depended on.

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communicate with customers

Respond to and communicate with customers in the most efficient and appropriate manner to enable them to access the desired products or services, or any other help they may require.

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handle personal identifiable information

Administer sensitive personal information on customers securely and discreetly

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handle petty cash

Handle petty cash for minor expenses and transactions required for the daily running of a business.

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lift heavy weights

Lift heavy weights and apply ergonomic lifting techniques to avoid damaging the body.

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listen actively

Give attention to what other people say, patiently understand points being made, asking questions as appropriate, and not interrupting at inappropriate times; able to listen carefully the needs of customers, clients, passengers, service users or others, and provide solutions accordingly.

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perform services in a flexible manner

Adapt service approach when circumstances change.

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provide first aid

Administer cardiopulmonary resuscitation or first aid in order to provide help to a sick or injured person until they receive more complete medical treatment.

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regulations for international transportation

The relevant regulations and legislation that applies to transportation of national or foreign cargo or passengers to and from different countries via vessels or aircraft.

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consider ergonomic aspects of urban transportation

Consider ergonomic aspects of urban transportation systems, affecting both passengers and drivers. Analyse criteria such as access to entrances, exits, and stairs of transport units, ease of displacement within the unit, access to seats, seat space for the user, form and material composition of the seats and the backrests, and the distribution of seats.

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engage with rail stakeholders

Maintain regular contact with stakeholders including railroad networks, other train companies, local authorities, service partners, rail passenger forums, retail outlets etc. in order to permanently ensure a smooth rail service.

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analyse reports provided by passengers

Analyse reports submitted by passengers (i.e. on unforeseen occurrences or incidents such as vandalism or theft) in order to inform strategic decision making.

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communicate reports provided by passengers

Transmit information provided by passengers to superiors. Interpret passenger claims and follow up requests.

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manage emergency situations on board

Control proceedings in the event of a leakage, fire, collisions, and evacuations; implement crisis management and stay calm in emergency situations.

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supervise movement of passengers

Oversee embarking and disembarking of travellers; ensure that safety regulations are followed according to specifications.

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speak different languages

Master foreign languages to be able to communicate in one or more foreign languages.

research

Usage Competence references ESCO source