arrange tables
Organise and dress tables to accommodate special events.
Domestic butlers serve at official meals, monitor meal preparations and table setting and manage the household staff. They may also offer personal assistance in booking travel arrangements and restaurants, valeting and clothing care.
Competences and skills
36 ESCO relationsEssential skills and competences 17 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
8 competencescheck dining room cleanliness
Control dining areas including their floor and wall surfaces, tables and serving stations and ensure appropriate cleanliness.
maintain relationship with customers
Build a lasting and meaningful relationship with customers in order to ensure satisfaction and fidelity by providing accurate and friendly advice and support, by delivering quality products and services and by supplying after-sales information and service.
organise wine cellar
Systematise the wine cellar to ensure an appropriate amount and variation of wine and carry-out efficient and effective stock rotation.
oversee guest laundry service
Ensure that guest laundry is collected, cleaned and returned to a high standard and in a timely fashion.
serve beverages
Provide a variety of alcoholic and non-alcoholic beverages such as soft drinks, mineral waters, wine and bottled beer over a counter or using a tray.
- Scope note
- Does not include drinks which take a more involved preparation, such as specialised coffee, other hot drinks, mixed drinks, and beers served in a glass.
serve food in table service
Provide food at the table whilst maintaining high level of customer service and food safety standards.
serve wines
Provide wine using proper techniques in front of the customers. Open the bottle correctly, decant the wine if needed, serve and keep the wine in the proper temperature and container.
Cross-sector
9 competencescoach employees
Maintain and improve employees' performance by coaching individuals or groups how to optimise specific methods, skills or abilities, using adapted coaching styles and methods. Tutor newly recruited employees and assist them in the learning of new business systems.
communicate by telephone
Liaise via telephone by making and answering calls in a timely, professional and polite manner.
give instructions to staff
Give instructions to subordinates by employing various communication techniques. Adjust communication style to the target audience in order to convey instructions as intended.
greet guests
Welcome guests in a friendly manner in a certain place.
maintain personal hygiene standards
Preserve impeccable personal hygiene standards and have a tidy appearance.
manage maintenance operations
Oversee maintenance activities, making sure that staff is following procedures and ensuring routine and periodic refurbishment and maintenance activities.
manage staff
Manage employees and subordinates, working in a team or individually, to maximise their performance and contribution. Schedule their work and activities, give instructions, motivate and direct the workers to meet the company objectives. Monitor and measure how an employee undertakes their responsibilities and how well these activities are executed. Identify areas for improvement and make suggestions to achieve this. Lead a group of people to help them achieve goals and maintain an effective working relationship among staff.
perform cleaning duties
Perform cleaning duties such as waste removal, vacuuming, emptying bins, and general cleaning of the working area. Cleaning activities should follow health and safety regulations if required.
plan shifts of employees
Plans shifts of employees to ensure completion of all customer orders and satisfactory completion of the production plan.
Optional knowledge 1 competence
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
0 competencesNo competences in this bucket.
Cross-sector
1 competencedietary regimes
The field of food habits and dietary regimes, including those inspired by religious beliefs.
Optional skills and competences 18 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
10 competencesbuy groceries
Purchase ingredients, products and tools that are necessary for daily housekeeping activities.
- Scope note
- Also online purchases are included.
feed pets
Make sure that pets are given appropriate food and water on time.
handle guest luggage
Manage, pack, unpack and store guest luggage on request.
provide dog walking services
Provide dog-walking services, including activities such as agreement of services with the customer, selection and use of handling equipment, interaction with the dog, and safe and responsible dog walking.'
remove dust
Remove dust from furniture, blinds and windowsills using specialised dust cloths or hand-cleaning items.
supervise food quality
Oversee the quality and safety of food served to visitors and customers according to food standards.
use cooking techniques
Apply cooking techniques including grilling, frying, boiling, braising, poaching, baking or roasting.
use food preparation techniques
Apply food preparation techniques including the selecting, washing, cooling, peeling, marinating, preparing of dressings and cutting of ingredients.
use gardening equipment
Use gardening equipment such as clippers, sprayers, mowers, chainsaws, complying to health and safety regulations.
wash vehicles
Wash and dry vehicle and ensure that paint is kept intact by waxing and polishing vehicle using the appropriate tools.
Cross-sector
8 competencesadminister appointments
Accept, schedule and cancel appointments.
arrange special events
Organise the necessary preparations for catering at special events such as conferences, large parties or banquets.
assist clients with special needs
Aid clients with special needs following relevant guidelines and special standards. Recognise their needs and accurately respond to them if needed.
clean rooms
Clean rooms by cleaning glasswork and windows, polishing furniture, vacuuming carpets, scrubing hard floors, and removing garbage.
handle delivered packages
Administer delivered packages and ensure that they reach their destination on time.
make reservations
Book restaurants, hotels or flights.
monitor work for special events
Oversee activities during special events taking into account specific objectives, schedule, timetable, agenda, cultural limitations, account rules and legislation.
supervise children
Keep the children under supervision for a certain period of time, ensuring their safety at all times.