characteristics of products
The tangible characteristics of a product such as its materials, properties and functions, as well as its different applications, features, use and support requirements.
Sales processors handle sales, select channels of delivery, execute orders and inform clients about dispatching and procedures. They communicate with clients in order to address missing information and/or additional details.
Competences and skills
34 ESCO relationsEssential knowledge 3 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
3 competencescharacteristics of services
The characteristics of a service that might include having acquired information about its application, function, features, use and support requirements.
sales activities
The supply of goods, sale of goods and the related financial aspects. The supply of goods entails the selection of goods, import and transfer. The financial aspect includes the processing of purchasing and sales invoices, payments etc. The sale of goods implies the proper presentation and positioning of the goods in the shop in terms of acessibility, promotion, light exposure.
Cross-sector
0 competencesNo competences in this bucket.
Essential skills and competences 17 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
5 competencesidentify customer's needs
Use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services.
issue sales invoices
Prepare the invoice of goods sold or services provided, containing individual prices, the total charge, and the terms. Complete order processing for orders received via telephone, fax and internet and calculate the customer’s final bill.
process order forms with customer's information
Obtain, enter and process customers' names, addresses and billing information.
provide customers with order information
Provide order information to customers by telephone or e-mail; clearly communicate about price ratings, shipping dates and possible delays.
work independently in sales
Develop one's own methods of operating with little to no supervision. Sell products, communicate with clients, and coordinate sales while working independently of others. Depend on one's self to perform day-to-day tasks.
Cross-sector
12 competencesensure client orientation
Take actions which support business activities by considering client needs and satisfaction. This involves understanding what customers want, providing advices, selling products and services or processing complaints, while adopting a positive attitude.
have computer literacy
Utilise computers, IT equipment and modern day technology in an efficient way.
digital
meet deadlines
Ensure operative processes are finished at a previously agreed-upon time.
perform multiple tasks at the same time
Execute multiple tasks at the same time, being aware of key priorities.
present reports
Display results, statistics and conclusions to an audience in a transparent and straightforward way.
process data
Enter information into a data storage and data retrieval system via processes such as scanning, manual keying or electronic data transfer in order to process large amounts of data.
digital
process payments
Accept payments such as cash, credit cards and debit cards. Handle reimbursement in case of returns or administer vouchers and marketing instruments such as bonus cards or membership cards. Pay attention to safety and the protection of personal data.
provide customer follow-up services
Register, follow-up, solve and respond to customer requests, complaints and after-sales services.
provide information
Ensure quality and correctness of provided information, depending on the type of audience and context.
use databases
Use software tools for managing and organising data in a structured environment which consists of attributes, tables and relationships in order to query and modify the stored data.
digital
use different communication channels
Make use of various types of communication channels such as verbal, handwritten, digital and telephonic communication with the purpose of constructing and sharing ideas or information.
use spreadsheets software
Use software tools to create and edit tabular data to carry out mathematical calculations, organise data and information, create diagrams based on data and to retrieve them.
digital
Optional knowledge 8 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
3 competencescompany policies
The set of rules that govern the activity of a company.
customer service
Processes and principles related to the customer, client, service user and to personal services; these may include procedures to evaluate customer's or service user's satisfaction.
e-commerce systems
Basic digital architecture and commercial transactions for trading products or services conducted via Internet, e-mail, mobile devices, social media, etc.
digital
Cross-sector
5 competenceschannel marketing
The strategies and practices, including channel sales, that involve distributing products directly and indirectly through partners in order to bring the products to the end consumer.
electronic communication
Data communication performed through digital means such as computers, telephone or e-mail.
digital
international business
The processes related to production or distribution of goods and services across borders.
multimodal transport logistics
The logistical supporting activities related to multimodal transport. The different elements of a multimodal system for the movement of goods or people, and all related advantages in terms of time and cost reduction, increased security and reduced risks and reduction of administrative burdens.
supply chain principles
Characteristics, operations and resources involved in moving a product or service from supplier to the customer.
Optional skills and competences 6 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
1 competencenegotiate sales contracts
Come to an agreement between commercial partners with a focus on terms and conditions, specifications, delivery time, price etc.
Cross-sector
5 competencescreate solutions to problems
Solve problems which arise in planning, prioritising, organising, directing/facilitating action and evaluating performance. Use systematic processes of collecting, analysing, and synthesising information to evaluate current practice and generate new understandings about practice.
manage digital documents
Manage various data formats and files by naming, publishing, transforming and sharing files and documents and transforming file formats.
digital
show diplomacy
Deal with people in a sensitive and tactful way.
speak different languages
Master foreign languages to be able to communicate in one or more foreign languages.
research
use e-services
Participate in society through the use of public and private digital services. Seek opportunities for self-empowerment and for participatory citizenship through appropriate digital technologies.
digCompdigital
- Scope note
- Includes e-commerce, e-governance, e-banking, e-health services and online payment activities.