characteristics of products
The tangible characteristics of a product such as its materials, properties and functions, as well as its different applications, features, use and support requirements.
Post office counter clerks sell products and services at a post office. They assist customers with picking up and sending mail. Post office counter clerks also sell financial products.
Competences and skills
25 ESCO relationsEssential knowledge 3 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
3 competencescharacteristics of services
The characteristics of a service that might include having acquired information about its application, function, features, use and support requirements.
customer service
Processes and principles related to the customer, client, service user and to personal services; these may include procedures to evaluate customer's or service user's satisfaction.
Cross-sector
0 competencesNo competences in this bucket.
Essential skills and competences 9 competences
Occupation specific
1 competencesell post office products
Sell envelopes, parcelsand stamps. Collect cash for these products or electronic transfers.
Sector-specific
3 competencesassist customers
Provide support and advice to customers in making purchasing decisions by finding out their needs, selecting suitable service and products for them and politely answering questions about products and services.
issue sales invoices
Prepare the invoice of goods sold or services provided, containing individual prices, the total charge, and the terms. Complete order processing for orders received via telephone, fax and internet and calculate the customer’s final bill.
operate cash register
Register and handle cash transactions by using point of sale register.
Cross-sector
5 competencescommunicate with customers
Respond to and communicate with customers in the most efficient and appropriate manner to enable them to access the desired products or services, or any other help they may require.
deliver correspondence
Distribute mail correspondence, newspapers, packages and private messages to customers.
handle financial transactions
Administer currencies, financial exchange activities, deposits as well as company and voucher payments. Prepare and manage guest accounts and take payments by cash, credit card and debit card.
process payments
Accept payments such as cash, credit cards and debit cards. Handle reimbursement in case of returns or administer vouchers and marketing instruments such as bonus cards or membership cards. Pay attention to safety and the protection of personal data.
satisfy customers
Communicate with customers and make them feel satisfied.
Optional knowledge 4 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
1 competencesales argumentation
Techniques and sales methods used in order to present a product or service to customers in a persuasive manner and to meet their expectations and needs.
Cross-sector
3 competencesfinancial markets
The financial infrastructure which permits trading securities offered by companies and individuals govern by regulatory financial frameworks.
financial products
The different types of instruments that apply to the management of cash flow that are available on the market, such as shares, bonds, options or funds.
types of pensions
The types of monthly sums paid to someone in retirement, such as employment-based pensions, social and state pensions, disability pensions and private pensions.
Optional skills and competences 9 competences
Occupation specific
3 competencesdistribute pensions
Pay pensions and other benefits to customers. Check correctness of documents and make sure the correct amount of cash is given
handle registered mail
File undelivered registered mail. Check identity documents of customers coming to retrieve them. Secure signatures.
register mail
Register customers' letters and parcels. Weigh them to make sure they have the correct postage.
Sector-specific
5 competencescarry out active selling
Deliver thoughts and ideas in impactful and influencing manner to persuade customers to become interested in new products and promotions. Persuade clients that a product or service will satisfy their needs.
convert currency
Convert valuta from one currency to another at a financial institution such as a bank at the right exchange rate.
maintain store cleanliness
Keep the store tidy and clean by hovering and mopping.
offer financial services
Provide a broad range of financial services to clients such as assistance with financial products, financial planning, insurances, money and investment management.
promote financial products
Inform existing or potential customers about the various financial goods and services that are offered by the company.
Cross-sector
1 competenceadvise on financial matters
Consult, advise, and propose solutions with regards to financial management such as acquiring new assets, incurring in investments, and tax efficiency methods.