health and safety measures in transportation
The body of rules, procedures and regulations related to health and safety measures intended to prevent accidents or incidents in transportation.
Ship stewards and ship stewardesses work on board the vessel to provide services to passengers such as serving meals, housekeeping, welcoming passengers and explaining safety procedures.
Competences and skills
45 ESCO relationsEssential knowledge 1 competence
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
0 competencesNo competences in this bucket.
Cross-sector
1 competenceEssential skills and competences 20 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
9 competencesassist passengers
Provide help to people getting in and out of their car or any other transportation vehicle, by opening doors, provide physical support or hold belongings. Keep safety measures and procedures in mind.
- Scope note
- This skill applies to any kind of assistance that may be provided to passengers including but not limited to opening doors of the transportation vehicle or assist with belongings.
check passenger tickets
Check passenger tickets and boarding passes upon entrance. Greet passengers and direct them to their seats or cabins.
communicate reports provided by passengers
Transmit information provided by passengers to superiors. Interpret passenger claims and follow up requests.
demonstrate emergency procedures
Provide information on and demonstrate emergency procedures to passengers. Explain the use of emergency equipment and direct passengers to the nearest emergency exits.
facilitate safe disembarkation of passengers
Assist passengers when they leave the vessel, aircraft, train, or other mode of transport. Keep the safety measures and procedures in mind.
help to control passenger behaviour during emergency situations
Know how to use life-saving equipment in emergency situations. Provide assistance if leakages, collisions or fires should occur, and support the evacuation of passengers. Know crisis and crowd management, and administer first aid on board.
manage on board hazards
Prevent on board (electrical) hazards and effectively deal with them should they occur; ensure safe embarkation and disembarkation of the vessel.
provide information to passengers
Provide passengers with correct information in a polite and efficient manner; use proper etiquette to assist physically challenged travellers.
serve food in table service
Provide food at the table whilst maintaining high level of customer service and food safety standards.
Cross-sector
11 competencescommunicate verbal instructions
Communicate transparent instructions. Ensure that messages are understood and followed correctly.
comply with food safety and hygiene
Respect optimal food safety and hygiene during preparation, manufacturing, processing, storage, distribution and delivery of food products.
deliver outstanding service
Provide outstanding customer service by exceeding customer expectations; establish reputation as an exceptional service provider.
follow verbal instructions
Have the ability to follow spoken instructions received from colleagues. Strive to understand and clarify what is being requested.
greet guests
Welcome guests in a friendly manner in a certain place.
handle customer complaints
Administer complaints and negative feedback from customers in order to address concerns and where applicable provide a quick service recovery.
handle financial transactions
Administer currencies, financial exchange activities, deposits as well as company and voucher payments. Prepare and manage guest accounts and take payments by cash, credit card and debit card.
handle veterinary emergencies
Handle unforeseen incidents concerning animals and circumstances which call for urgent action in an appropriate professional manner.
maintain customer service
Keep the highest possible customer service and make sure that the customer service is at all times performed in a professional way. Help customers or participants feel at ease and support special requirements.
- Scope note
- Might include keeping the customers informed about the current status of their orders or waiting times.
manage the customer experience
Monitor, create and oversee customer experience and perception of brand and service. Ensure pleasant customer experience, treat customers in a cordial and courteous manner.
provide food and beverages
Provide people with food and drink during trip, a flight, an event, or any other occurrence.
Optional knowledge 2 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
2 competencesphysical parts of the vessel
The different physical components of the vessel and their maintenance and care effort.
vessel safety equipment
Safety equipment used in vessels, including devices such as lifeboats, life rings, splash doors and fire doors, sprinkler systems, etc, and how these must be operated during emergency situations.
Cross-sector
0 competencesNo competences in this bucket.
Optional skills and competences 22 competences
Occupation specific
1 competenceassist at check-in
Help guests and visitors with their check-in and show them their accommodation.
Sector-specific
13 competencesdistribute local information materials
Hand out leaflets, maps and tour brochures to visitors with information and tips about local sites, attractions and events.
handle guest luggage
Manage, pack, unpack and store guest luggage on request.
identify customer's needs
Use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services.
implement sales strategies
Carry out the plan to gain competitive advantage on the market by positioning the company's brand or product and by targeting the right audience to sell this brand or product to.
maintain vessel safety and emergency equipment
Maintain and inspect all safety and emergency equipment such as life jackets, inflatable life rafts, flares, EPIRB, first-aid kits, AED, skiff emergency packs, emergency flashlights, and hand-held radios. Ensure that safety equipment is organised, available for emergency use, and re-stocked as necessary. Record inspection of the equipment in appropriate logbooks.
manage lost and found articles
Make sure that all articles or objects lost are identified and that the owners gets them back in their possession.
oversee guest laundry service
Ensure that guest laundry is collected, cleaned and returned to a high standard and in a timely fashion.
perform small vessel safety procedures
Implement emergency measures of health care to sick and injured on board, according to established procedures to minimise potential injuries or illnesses.
prepare mixed beverages
Make a range of mixed alcoholic drinks, such as cocktails and long drinks and non-alcoholic drinks according to the recipes.
prepare simple meals on board
Prepare simple meals using healthy ingredients; work hygienically.
read stowage plans
Read and comprehend content of stowage plans to stow various types of cargo.
service rooms
Offer room service and, where appropriate, service public areas, including cleaning surfaces, bathrooms, replacing linen and towels and restocking guest items.
use riverspeak to communicate
Use Riverspeak to communicate in technical and nautical terms.
Cross-sector
8 competencesassist clients with special needs
Aid clients with special needs following relevant guidelines and special standards. Recognise their needs and accurately respond to them if needed.
give instructions to staff
Give instructions to subordinates by employing various communication techniques. Adjust communication style to the target audience in order to convey instructions as intended.
implement marketing strategies
Implement strategies which aim to promote a specific product or service, using the developed marketing strategies.
maintain stock supplies for guest cabin
Keep supplies of toiletries, towels, bedding, linens and manage supplies meant for guest cabins.
perform services in a flexible manner
Adapt service approach when circumstances change.
provide first aid
Administer cardiopulmonary resuscitation or first aid in order to provide help to a sick or injured person until they receive more complete medical treatment.
show intercultural awareness
Show sensibility towards cultural differences by taking actions which facilitate positive interaction between international organisations, between groups or individuals of different cultures, and to promote integration in a community.
use different communication channels
Make use of various types of communication channels such as verbal, handwritten, digital and telephonic communication with the purpose of constructing and sharing ideas or information.