car controls
The functioning of specific car equipment such as how to operate and handle the clutch, throttle, lighting, instrumentation, transmission and the brakes.
Motor vehicles specialised sellers sell cars and motors vehicles in specialised shops.
Competences and skills
45 ESCO relationsEssential knowledge 9 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
7 competencescharacteristics of products
The tangible characteristics of a product such as its materials, properties and functions, as well as its different applications, features, use and support requirements.
characteristics of services
The characteristics of a service that might include having acquired information about its application, function, features, use and support requirements.
e-commerce systems
Basic digital architecture and commercial transactions for trading products or services conducted via Internet, e-mail, mobile devices, social media, etc.
digital
legal requirements for operating in the automotive retail sector
The prescribed legislative and regulatory requirements in the automotive retail sector.
product comprehension
The offered products, their functionalities, properties and legal and regulatory requirements.
sales argumentation
Techniques and sales methods used in order to present a product or service to customers in a persuasive manner and to meet their expectations and needs.
Cross-sector
2 competencesnew vehicles on the market
Latest developments and trends related to the new types of vehicles and vehicle brands on the market.
types of vehicles
Field of information which distinguishes rental agency classification systems, containing types and classes of vehicles and their functioning and components.
Essential skills and competences 32 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
24 competencesadvise customers on financing options for vehicles
Provide car shoppers with financing options and warranties in order to buy vehicles; prepare all the necessary documentation and arrangements for buying a car.
advise customers on usage of vehicles
Provide advice to customers related to the types of cars for sale, such as engine types and different fuels (hybrids, diesel, electric) and answer questions about gas mileage and the sizes of engines.
advise on vehicle characteristics
Provide advice to customers on the features, functionality and controls of a vehicle, such as colours, seating types, fabric, etc.
carry out active selling
Deliver thoughts and ideas in impactful and influencing manner to persuade customers to become interested in new products and promotions. Persuade clients that a product or service will satisfy their needs.
carry out order intake
Take in of purchase requests for items that are currently unavailable.
carry out products preparation
Assemble and prepare goods and demonstrate their functionalities to customers.
check vehicles for sale
Ensure that vehicles put up for sale are thoroughly checked for technical or minor cosmetic defects.
demonstrate products' features
Demonstrate how to use a product in a correct and safe manner, provide customers with information on the product's main features and benefits, explain operation, correct use and maintenance. Persuade potential customers to purchase items.
examine merchandise
Control items put up for sale are correctly priced and displayed and that they function as advertised.
guarantee customer satisfaction
Handle customer expectations in a professional manner, anticipating and addressing their needs and desires. Provide flexible customer service to ensure customer satisfaction and loyalty.
identify customer's needs
Use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services.
issue sales invoices
Prepare the invoice of goods sold or services provided, containing individual prices, the total charge, and the terms. Complete order processing for orders received via telephone, fax and internet and calculate the customer’s final bill.
maintain store cleanliness
Keep the store tidy and clean by hovering and mopping.
maintain vehicle delivery documentation
Ensure that vehicle delivery documents are made up accurately and on time.
monitor stock level
Evaluate how much stock is used and determine what should be ordered.
operate cash register
Register and handle cash transactions by using point of sale register.
organise product display
Arrange goods in attractive and safe way. Set up a counter or other display area where demonstrations take place in order to attract the attention of prospective customers. Organise and maintain stands for merchandise display. Create and assemble sales spot and product displays for sales process.
plan aftersales arrangements
Come to an agreement with the customer about the delivery, setup and service of the goods; perform appropriate measures to ensure delivery.
prevent shoplifting
Identify shoplifters and methods by which shoplifters try to steal. Implement anti-shoplifting policies and procedures to protect against theft.
process refunds
Resolve customer inquiries for returns, exchange of merchandise, refunds or bill adjustments. Follow organisational guidelines during this process.
provide customer guidance on product selection
Provide suitable advice and assistance so that customers find the exact goods and services they were looking for. Discuss product selection and availability.
provide information on trade-in options
Inform customers who consider a trade-in of their used car about their options; discuss all required documents and signatures; negotiate prices.
sell vehicles
Sell new or second-hand cars, independently or based on a dealership contract with a car manufacturer.
stock shelves
Refill shelves with merchandise to be sold.
Cross-sector
8 competencesadvise customers on motor vehicles
Provide customer advice on motor vehicles, and possible options and accessories; communicate clearly and politely.
apply numeracy skills
Practise reasoning and apply simple or complex numerical concepts and calculations.
ensure compliance with legal requirements
Guarantee compliance with established and applicable standards and legal requirements such as specifications, policies, standards or law for the goal that organisations aspire to achieve in their efforts.
execute advertising for vehicles
Contribute to vehicle promotion using various media e.g. websites or newspapers.
manage test drives
Select appropriate vehicle, carry out test drive and manage follow-up discussion.
organise storage facilities
Order the contents of a storage area to improve efficiency with respect to the inflow and outflow of the stored items.
provide customer follow-up services
Register, follow-up, solve and respond to customer requests, complaints and after-sales services.
use different communication channels
Make use of various types of communication channels such as verbal, handwritten, digital and telephonic communication with the purpose of constructing and sharing ideas or information.
Optional skills and competences 4 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
2 competencesnegotiate sales contracts
Come to an agreement between commercial partners with a focus on terms and conditions, specifications, delivery time, price etc.
order vehicles
Order new or second-hand vehicles following business specifications and procedures.
Cross-sector
2 competencesattend vehicle auctions
Attend auctions to purchase vehicles for resale, taking into account actual market demands.
think proactively to secure sales
Convince potential customers to purchase vehicle and proactively sell them optional products such as seat protection.