medical dispatch
The concepts of a medical dispatch system and its use which consists in performing criteria based medical dispatch, answering emergency calls, and operating computer aided dispatch systems.
Emergency medical dispatchers respond to urgent calls made to the control center, take information about the emergency situation, the address and other details and dispatch the nearest ambulance or paramedic helicopter.
Competences and skills
28 ESCO relationsEssential knowledge 2 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
1 competenceCross-sector
1 competencelocal geography
The range of physical and geographical properties and descriptions of a local area, by street names and not only.
Essential skills and competences 17 competences
Occupation specific
6 competencesanswer emergency calls
Take calls from individuals who find themselves in life threating situations and who require assistance.
dispatch ambulance
Send the appropriate emergency response vehicle to the indicated location in order to offer support to individuals who find themselves in life-threatening situations.
log emergency call information electronically
Register the information received from emergency callers into a computer for further processing or record keeping purposes.
digital
personnel planning in emergency response
Planning of personnel to be dispatched to emergency locations in either medical, fire or police operations.
provide advice to emergency callers
Provide technical or practical advice to emergency callers prior to the arrival of the ambulance.
support distressed emergency callers
Provide emotional support and guidance to emergency callers, helping them to cope with the distressing situation.
Sector-specific
6 competencescomply with quality standards related to healthcare practice
Apply quality standards related to risk management, safety procedures, patients feedback, screening and medical devices in daily practice, as they are recognized by the national professional associations and authorities.
manage dispatch software systems
Manage dispatch software systems to execute tasks such as work order generation, route planning, and other activities.
digital
manage multiple patients simultaneously
Coordinate and supervise the management of several patients simultaneously and manage mass-casualty incidents.
prioritise emergencies
Determine the level of risk of an emergency situation and balance the dispatch of ambulances to emergency situations accordingly.'
tolerate stress
Maintain a temperate mental state and effective performance under pressure or adverse circumstances.
work in multidisciplinary teams related to emergency care
Work with a variety of people from various health care and non-health care services such as ambulance control room staff, paramedics, doctors and nurses, as well as people working in the fire and police department.
Cross-sector
5 competencesadhere to organisational guidelines
Adhere to organisational or department specific standards and guidelines. Understand the motives of the organisation and the common agreements and act accordingly.
communicate verbal instructions
Communicate transparent instructions. Ensure that messages are understood and followed correctly.
comply with legislation related to health care
Comply with the regional and national health legislation which regulates relations between suppliers, payers, vendors of the healthcare industry and patients, and the delivery of healthcare services.
listen actively
Give attention to what other people say, patiently understand points being made, asking questions as appropriate, and not interrupting at inappropriate times; able to listen carefully the needs of customers, clients, passengers, service users or others, and provide solutions accordingly.
operate an emergency communication system
Efficiently operate common communication systems used in emergencies, such as base station mobile transmitters and receivers, portable transmitters and receivers, repeaters, cellular phones, pagers, automated vehicle locators, and satellite phones as required.
digital
Optional knowledge 5 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
2 competencescustomer service
Processes and principles related to the customer, client, service user and to personal services; these may include procedures to evaluate customer's or service user's satisfaction.
professional documentation in health care
The written standards applied in the health care professional environments for documentation purposes of one`s activity.
Cross-sector
3 competenceshealth care legislation
The patients` rights and responsibilities of health practitioners and the possible repercussions and prosecutions in relation to medical treatment negligence or malpractice.
health care system
The structure and function of health care services.
medical terminology
The meaning of medical terms and abbreviations, of medical prescriptions and various medical specialties and when to use it correctly.
Optional skills and competences 4 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
0 competencesNo competences in this bucket.
Cross-sector
4 competencescommunicate in foreign languages with health service providers
Apply foreign languages in communicating with health service providers such as doctors and nurses.
coordinate with other emergency services
Coordinate the firefighters' work with the activities of the emergency medical services and of the police.
observe confidentiality
Observe the set of rules establishing the nondisclosure of information except to another authorised person.
show intercultural awareness
Show sensibility towards cultural differences by taking actions which facilitate positive interaction between international organisations, between groups or individuals of different cultures, and to promote integration in a community.