budgetary principles
Principles of estimating and planning of forecasts for business activity, compile regular budget and reports.
Rescue centre managers supervise operations of a rescue centre, performing administrative duties and supervision of staff. They ensure that the centre operates according to policies and staff perform rescue missions in a safe, efficient and compliant manner.
Competences and skills
92 ESCO relationsEssential knowledge 12 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
5 competencescorporate social responsibility
The handling or managing of business processes in a responsible and ethical manner considering the economic responsibility towards shareholders as equally important as the responsibility towards environmental and social stakeholders.
green
customer service
Processes and principles related to the customer, client, service user and to personal services; these may include procedures to evaluate customer's or service user's satisfaction.
first response
The procedures of pre-hospital care for medical emergencies, such as first aid, resuscitation techniques, legal and ethical issues, patient assessment, trauma emergencies.
pollution legislation
Be familiar with European and National legislation regarding the risk of pollution.
green
Cross-sector
7 competencesbusiness management principles
Principles governing business management methods such as strategy planning, methods of efficient production, people and resources coordination.
law enforcement
The different organisations involved in law enforcement, as well as the laws and regulations in law enforcement procedures.
legal requirements in the social sector
The prescribed legislative and regulatory requirements in the social sector.
pollution prevention
The processes used to prevent pollution: precautions to pollution of the environment, procedures to counter pollution and associated equipment, and possible measures to protect the environment.
green
psychology
The human behaviour and performance with individual differences in ability, personality, interests, learning, and motivation.
social justice
The development and principles of human rights and social justice and the way they should be applied on a case by case basis.
social sciences
The development and characteristics of sociological, anthropological, psychological, political, and social policy theories.
Essential skills and competences 61 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
22 competencesaccept own accountability
Accept accountability for one`s own professional activities and recognise the limits of one`s own scope of practice and competencies.
advocate for social service users
Speak for and on behalf of service users, using communicative skills and knowledge of relevant fields to assist those less advantaged.
apply decision making within social work
Take decisions when called for, staying within the limits of granted authority and considering the input from the service user and other caregivers.
apply holistic approach within social services
Consider the social service user in any situation, recognising the connections between micro-dimension, meso-dimension, and macro-dimension of social problems, social development and social policies.
apply quality standards in social services
Apply quality standards in social services while upholding social work values and principles.
assess social service users' situation
Assess the social situation of service users situation balancing curiosity and respect in the dialogue, considering their families, organisations and communities and the associated risks and identifying the needs and resources, in order to meet physical, emotional and social needs.
build helping relationship with social service users
Develop a collaborative helping relationship, addressing any ruptures or strains in the relationship, fostering bonding and gaining service users` trust and cooperation through empathic listening, caring, warmth and authenticity.
carry out social work research
Initiate and design research to assess social problems and evaluate social work interventions. Use statistical sources to connect the individual data with more aggregated categories and interpret data relating to the social context.
- Scope note
- It includes web-based documentation.
contribute to protecting individuals from harm
Use established processes and procedures to challenge and report dangerous, abusive, discriminatory or exploitative behaviour and practice, bringing any such behaviour to the attention of the employer or the appropriate authority.
cooperate at inter-professional level
Cooperate with people in other sectors in relation to social service work.
deliver social services in diverse cultural communities
Deliver services which are mindful of different cultural and language traditions, showing respect and validation for communities and being consistent with policies regarding human rights and equality and diversity.
demonstrate leadership in social service cases
Take the lead in the practical handling of social work cases and activities.
develop contingency plans for emergencies
Compose procedures outlining specific actions to be taken in the event of an emergency, taking into account all the risks and dangers that could be involved, ensuring that the plans comply with safety legislation and represent the safest course of action.
ensure public safety and security
Implement the relevant procedures, strategies and use the proper equipment to promote local or national security activities for the protection of data, people, institutions, and property.
evaluate social work program's impact
Gather data to allow the assessment of the impact of a program on a community.
evaluate staff performance in social work
Evaluate the work of staff and volunteers to ensure that programs are of appropriate quality and that resources are used effectively.
follow health and safety precautions in social care practices
Ensure hygienic work practice, respecting the safety of the environment at day care, residential care settings and care at home.
maintain records of work with service users
Maintain accurate, concise, up-to-date and timely records of the work with service users while complying with legislation and policies related to privacy and security.
- Scope note
- It includes digitally recorded notes.
manage administrative systems
Ensure administrative systems, processes and databases are efficient and well managed and give the sound basis to work together with the administrative officer/staff/professional.
manage budgets for social services programs
Plan and administer budgets in social services, covering programmes, equipment and support services.
prevent social problems
Prevent social problems from developing, defining and implementing actions that can prevent social problems, striving for the enhancement of the quality of life for all citizens.
review social service plan
Review social service plans, taking your service users' views and preferences into account. Follow up on the plan, assessing the quantity and quality of services provided.
Cross-sector
39 competencesaddress problems critically
Identify the strengths and weaknesses of various abstract, rational concepts, such as issues, opinions, and approaches related to a specific problematic situation in order to formulate solutions and alternative methods of tackling the situation.
adhere to organisational guidelines
Adhere to organisational or department specific standards and guidelines. Understand the motives of the organisation and the common agreements and act accordingly.
advocate for others
Deliver arguments in favour of something, such as a cause, idea, or policy, to benefit another person.
analyse community needs
Identify and respond to specific social problems in a community, delineating the extent of the problem and outline the level of resources required to address it and identifying the existing community assets and resources that are available to address the problem.
apply organisational techniques
Employ a set of organisational techniques and procedures which facilitate the achievement of the set goals set such as detailed planning of personnel's schedules. Use these resources efficiently and sustainably, and show flexibility when required.
apply socially just working principles
Work in accordance with management and organisational principles and values focusing on human rights and social justice.
build business relationships
Establish a positive, long-term relationship between organisations and interested third parties such as suppliers, distributors, shareholders and other stakeholders in order to inform them of the organisation and its objectives.
communicate professionally with colleagues in other fields
Communicate professionally and cooperate with members of the other professions in the health and social services sector.
communicate with social service users
Use verbal, non-verbal, written, and electronic communication. Pay attention to the specific social service users' needs, characteristics, abilities, preferences, age, developmental stage, and culture.
comply with legislation in social services
Act according to policy and legal requirements in providing social services.
consider economic criteria in decision making
Develop proposals and take appropriate decisions taking into account economic criteria.
ensure compliance with policies
To ensure compliance with legislation and company procedures in respect of Health and Safety in the workplace and public areas, at all times. To ensure awareness of and compliance with all Company Policies in relation to Health and Safety and Equal Opportunities in the workplace. To carry out any other duties which may reasonably be required.
establish daily priorities
Establish daily priorities for staff personnel; effectively deal with multi-task workload.
implement marketing strategies
Implement strategies which aim to promote a specific product or service, using the developed marketing strategies.
influence policy makers on social service issues
Inform and advise policy makers by explaining and interpreting the needs of the citizens to enhance social service programs and policies.
involve service users and carers in care planning
Evaluate the needs of individuals in relation to their care, involve families or carers in supporting the development and implementation of support plans. Ensure review and monitoring of these plans.
listen actively
Give attention to what other people say, patiently understand points being made, asking questions as appropriate, and not interrupting at inappropriate times; able to listen carefully the needs of customers, clients, passengers, service users or others, and provide solutions accordingly.
manage emergency procedures
React quickly in case of emergency and set planned emergency procedures in motion.
manage ethical issues within social services
Apply social work ethical principles to guide practice and manage complex ethical issues, dilemmas and conflicts in accordance to occupational conduct, the ontology and the code of ethics of the social services occupations, engaging in ethical decision making by applying standards of national and, as applicable, international codes of ethics or statements of principles.
manage fundraising activities
Initiate fundraising activities managing the place, teams involved, causes and budgets.
manage government funding
Monitor the budget received through government funding, and ensure there are enough resources to cover the costs and expenses of the organisation or project.
manage social crisis
Identify, respond and motivate individuals in social crisis situations, in a timely manner, making use of all resources.
manage staff
Manage employees and subordinates, working in a team or individually, to maximise their performance and contribution. Schedule their work and activities, give instructions, motivate and direct the workers to meet the company objectives. Monitor and measure how an employee undertakes their responsibilities and how well these activities are executed. Identify areas for improvement and make suggestions to achieve this. Lead a group of people to help them achieve goals and maintain an effective working relationship among staff.
manage stress in the work place
Cope with sources of stress and cross-pressure in one's own professional life, such as occupational, managerial, institutional and personal stress, and help others do the same so as to promote the well-being of your colleagues and avoid burn-out.
monitor regulations in social services
Monitor and analyse regulations, policies and changes in these regulations in order to assess how they impact social work and services.
perform public relations
Perform public relations (PR) by managing the spread of information between an individual or an organisation and the public.
plan shifts of employees
Plans shifts of employees to ensure completion of all customer orders and satisfactory completion of the production plan.
promote inclusion
Promote and respect diversity, and advocate for equal treatment of genders, ethnicities and minority groups in organisations in order to prevent discrimination and ensure inclusion and a positive environment.
promote social awareness
Promote the understanding of dynamics of social relationships between individuals, groups, and communities. Promote the importance of human rights, and positive social interaction, and the inclusion of social awareness in education.
promote social change
Promote changes in relationships between individuals, families, groups, organisations and communities by taking into consideration and coping with unpredictable changes, at the micro, macro and mezzo level.
provide safeguarding to individuals
Help vulnerable individuals assess risks and make informed choices by proving information on indicators of abuse, measures to avoid abuse and steps to take in the case of suspected abuse.
relate empathetically
Recognise, understand and share emotions and insights experienced by another.
report on social development
Report results and conclusions on society's social development in an intelligible way, presenting these orally and in written form to a range of audiences from non-experts to experts.
set organisational policies
Participate in setting organisational policies that cover issues such as participant eligibility, program requirements, and program benefits for the service users.
show intercultural awareness
Show sensibility towards cultural differences by taking actions which facilitate positive interaction between international organisations, between groups or individuals of different cultures, and to promote integration in a community.
undertake continuous professional development in social work
Undertake continuous professional development (CPD) to continuously update and develop knowledge, skills and competences within one`s scope of practice in social work.
use person-centred planning
Use person-centred planning (PCP) and implement the delivery of social services in order to determine what the service users and their caregivers want, and how the services can support this.
work in a multicultural environment in health care
Interact, relate and communicate with individuals from a variety of different cultures, when working in a healthcare environment.
work within communities
Establish social projects aimed at community development and active citizen participation.
Optional knowledge 1 competence
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
0 competencesNo competences in this bucket.
Cross-sector
1 competenceflood remediation equipment
The operation of the necessary tools and equipment used in flood damage and remediation activities, such as pumping flooded properties.
Optional skills and competences 18 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
3 competencesmaintain logbooks
Maintain the required logbooks according to practice and in established formats.
prepare exercise session
Prepare equipment and facilities for the session ensuring compliance with industry and national guidelines for normal operating procedures and plan timings and sequences for the session.
report pollution incidents
When an incident causes pollution, examine the extent of the damage and what the consequences could be and report it relevant institution following pollution reporting procedures.
green
Cross-sector
15 competencesadvise on safety improvements
Provide relevant recommendations following the conclusion of an investigation; ensure that recommendations are duly considered and where appropriate acted upon.
apply change management
Manage development within an organisation by anticipating changes and making managerial decisions to ensure that the members involved are as less disturbed as possible.
coordinate rescue missions
Coordinate rescue missions during the event of a disaster or during an accident, ensure that all possible methods are being used to ensure the safety of the people being rescued, and that the search is as efficient and thorough as possible.
coordinate with other emergency services
Coordinate the firefighters' work with the activities of the emergency medical services and of the police.
educate on emergency management
Educate communities, organisations, or individuals on risk management and emergency response, such as how to develop and implement prevention and reaction strategies, and educate on emergency policies specific to the risks applicable to that area or organisation.
ensure cross-department cooperation
Guarantee communication and cooperation with all the entities and teams in a given organisation, according to the company strategy.
ensure equipment availability
Ensure that the necessary equipment is provided, ready and available for use before start of procedures.
ensure law application
Ensure the laws are followed, and where they are broken, that the correct measures are taken to ensure compliance to the law and law enforcement.
identify security threats
Identify security threats during investigations, inspections, or patrols, and perform the necessary actions to minimise or neutralise the threat.
liaise with local authorities
Maintain the liaison and exchange of information with regional or local authorities.
oversee quality control
Monitor and assure the quality of the provided goods or services by overseeing that all the factors of the production meet quality requirements. Supervise product inspection and testing.
perform risk analysis
Identify and assess factors that may jeopardise the success of a project or threaten the organisation's functioning. Implement procedures to avoid or minimise their impact.
recruit employees
Hire new employees by scoping the job role, advertising, performing interviews and selecting staff in line with company policy and legislation.
- Scope note
- It may include recruiting volunteers.
test safety strategies
Test policies and strategies related to risk and safety management and procedures, such as testing evacuation plans, safety equipment, and carrying out drills.
train employees
Lead and guide employees through a process in which they are taught the necessary skills for the perspective job. Organise activities aimed at introducing the work and systems or improving the performance of individuals and groups in organisational settings.