responsible gambling
The proper behaviour when participating in a gambling game such as how to be aware of others people's reactions and why people act and react as they do.
Games development managers supervise and coordinate the creation, development, distribution, and selling of games. They communicate with manufacturers to ensure the production of games.
Competences and skills
17 ESCO relationsEssential knowledge 1 competence
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
1 competenceCross-sector
0 competencesNo competences in this bucket.
Essential skills and competences 12 competences
Occupation specific
4 competencesmanage gambling game
Observe and review the history data of the game of players and analyse their profile to enable proactive management of the gaming operation. Involve Gaming Managers into the review process in a regular basis in order to assist where needed.
manage gambling hospitality
To manage the operational implementation of the Hospitality offerings, ensuring delivery of a consistent approach and a high quality presentation and service as agreed with competent Authorities.To review the cost controls and management of the Hospitality offering as well as internal audits.
manage gaming cash desk
Ensure compliance with company operating procedures and relevant legislation for cash desk activities. Apply the mandatory policies on anti money laundering and other financial frauds and actively control debt management and recovery within agreed parameters.
manage gaming facilities
Manage opportunities for cost and process efficiencies in relation to the maintenance, cleaning, security, administration and other peripheral functions within the GBLs' facilities.
Sector-specific
2 competencesfollow ethical code of conduct of gambling
Follow the rules and ethical code used in gambling, betting and lottery. Keep the entertainment of players in mind.
manage gambling finances
Assist in the compilation of the annual budget for the gambling, betting or lottery operation. Develop and implement action plans to ensure required turnover and profitability of the operation is achieved. Monitor expenditure within the club and to ensure management controls and costs remain within budget. Monitor all complementary costs to ensure managers adhere to the policy.
Cross-sector
6 competencesalign efforts towards business development
Synchronise the efforts, plans, strategies, and actions carried out in departments of companies towards the growth of business and its turnover. Keep business development as the ultimate outcome of any effort of the company.
ensure compliance with policies
To ensure compliance with legislation and company procedures in respect of Health and Safety in the workplace and public areas, at all times. To ensure awareness of and compliance with all Company Policies in relation to Health and Safety and Equal Opportunities in the workplace. To carry out any other duties which may reasonably be required.
ensure gambling operational standards
Ensure full compliance within requirements of gambling legislation and regulation. Examples are the implementation of security control procedures and the compilation of performance reports.
lead a team
Lead, supervise and motivate a group of people, in order to meet the expected results within a given timeline and with the foreseen resources in mind.
monitor customer service
Ensure all employees are providing excellent customer service in accordance to company policy.
train employees
Lead and guide employees through a process in which they are taught the necessary skills for the perspective job. Organise activities aimed at introducing the work and systems or improving the performance of individuals and groups in organisational settings.
Optional knowledge 1 competence
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
1 competencegames rules
Set of principles and rules that govern a game.
Cross-sector
0 competencesNo competences in this bucket.
Optional skills and competences 3 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
1 competenceapply gaming psychology
Employ human psychology principles for gaming development strategies in order to create appealing games.
Cross-sector
2 competencesapply change management
Manage development within an organisation by anticipating changes and making managerial decisions to ensure that the members involved are as less disturbed as possible.
apply knowledge of human behaviour
Practice principles related to group behaviour, trends in society, and influence of societal dynamics.