passenger transport regulations
The applicable conventions and regulations governing the provision of passenger transport services.
Taxi controllers take bookings, dispatch vehicles, and are responsible for coordinating drivers while maintaining customer liaison.
Competences and skills
22 ESCO relationsEssential knowledge 2 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
1 competenceCross-sector
1 competenceroad traffic laws
The rule governing the circulation of vehicles, such as national traffic codes and the rules of the road.
Essential skills and competences 16 competences
Occupation specific
4 competencesassign taxi fares
Assign taxi fares according to the request order.
control taxi schedules
Control the plans and schedules for organising taxi operations in urban areas.
log times of taxis
Log the time and number of each cab as they check in onto the dispatch sheet. Use mathematical and organisational skills to correctly monitor the time of cabs.
use codes to communicate with taxi drivers
Use codes whenever possible to limit the use of conversational language in order to increase productivity.
Sector-specific
2 competencesmatch vehicles with routes
Match types of vehicles to transport routes, taking into consideration service frequency, peak transport times, service area covered, and road conditions.
relay messages through radio and telephone systems
Possess the communication abilities to relay messages through a radio and telephone system.
Cross-sector
10 competencescommunicate by telephone
Liaise via telephone by making and answering calls in a timely, professional and polite manner.
communicate verbal instructions
Communicate transparent instructions. Ensure that messages are understood and followed correctly.
consider economic criteria in decision making
Develop proposals and take appropriate decisions taking into account economic criteria.
follow up complaint reports
Follow up complaints or accident reports in order to take adequate measures to solve problems. Contact the relevant authorities or internal staff to provide solutions in various situations.
handle customer complaints
Administer complaints and negative feedback from customers in order to address concerns and where applicable provide a quick service recovery.
listen actively
Give attention to what other people say, patiently understand points being made, asking questions as appropriate, and not interrupting at inappropriate times; able to listen carefully the needs of customers, clients, passengers, service users or others, and provide solutions accordingly.
monitor drivers
Ensure that drivers meet the legal requirements to operate, arrive at work at required times, present no signs of alcohol or drug abuse, and follow the commissioned itineraries of the day. Monitor drivers to ensure quality work performance and efficiency. Ensure maintenance of record of time expended and distances covered.
operate radio dispatch systems for taxis
Operate radio dispatching systems for taxi driving activities.
read maps
Read maps effectively.
use different communication channels
Make use of various types of communication channels such as verbal, handwritten, digital and telephonic communication with the purpose of constructing and sharing ideas or information.
Optional skills and competences 4 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
2 competencesdrive in urban areas
Drive vehicles in urban areas. Interpret and understand transit signs in a city, the regulation of traffic, and the related common automobility agreements in an urban area.
provide high-end driving services
Drive vehicles such as limousines or taxis for high-end services. Transport people and goods providing optimal service quality, safety, and efficiency.
Cross-sector
2 competenceshave computer literacy
Utilise computers, IT equipment and modern day technology in an efficient way.
digital
perform services in a flexible manner
Adapt service approach when circumstances change.