characteristics of products
The tangible characteristics of a product such as its materials, properties and functions, as well as its different applications, features, use and support requirements.
Ticket issuing clerks provide service to customers, sell tickets and fit the reservation offer to customers' needs. They sell tickets for all events such as sporting, cultural and leisure activities. They provide customers with information on offers and make the necessary arrangements.
Competences and skills
56 ESCO relationsEssential knowledge 6 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
5 competencescharacteristics of services
The characteristics of a service that might include having acquired information about its application, function, features, use and support requirements.
e-commerce systems
Basic digital architecture and commercial transactions for trading products or services conducted via Internet, e-mail, mobile devices, social media, etc.
digital
product comprehension
The offered products, their functionalities, properties and legal and regulatory requirements.
sales argumentation
Techniques and sales methods used in order to present a product or service to customers in a persuasive manner and to meet their expectations and needs.
Cross-sector
1 competencecancellation policies of service providers
The characteristics of the cancellation policies of your service providers including the alternatives, solutions or compensations.
Essential skills and competences 36 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
17 competencescarry out active selling
Deliver thoughts and ideas in impactful and influencing manner to persuade customers to become interested in new products and promotions. Persuade clients that a product or service will satisfy their needs.
carry out order intake
Take in of purchase requests for items that are currently unavailable.
carry out products preparation
Assemble and prepare goods and demonstrate their functionalities to customers.
demonstrate products' features
Demonstrate how to use a product in a correct and safe manner, provide customers with information on the product's main features and benefits, explain operation, correct use and maintenance. Persuade potential customers to purchase items.
examine merchandise
Control items put up for sale are correctly priced and displayed and that they function as advertised.
guarantee customer satisfaction
Handle customer expectations in a professional manner, anticipating and addressing their needs and desires. Provide flexible customer service to ensure customer satisfaction and loyalty.
identify customer's needs
Use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services.
issue sales invoices
Prepare the invoice of goods sold or services provided, containing individual prices, the total charge, and the terms. Complete order processing for orders received via telephone, fax and internet and calculate the customer’s final bill.
keep up to date on local events
Follow the information about upcoming events, services or activities by checking information sheets and online communication.
maintain store cleanliness
Keep the store tidy and clean by hovering and mopping.
monitor stock level
Evaluate how much stock is used and determine what should be ordered.
operate cash register
Register and handle cash transactions by using point of sale register.
plan aftersales arrangements
Come to an agreement with the customer about the delivery, setup and service of the goods; perform appropriate measures to ensure delivery.
prevent shoplifting
Identify shoplifters and methods by which shoplifters try to steal. Implement anti-shoplifting policies and procedures to protect against theft.
process refunds
Resolve customer inquiries for returns, exchange of merchandise, refunds or bill adjustments. Follow organisational guidelines during this process.
provide customer guidance on product selection
Provide suitable advice and assistance so that customers find the exact goods and services they were looking for. Discuss product selection and availability.
stock shelves
Refill shelves with merchandise to be sold.
Cross-sector
19 competencesapply numeracy skills
Practise reasoning and apply simple or complex numerical concepts and calculations.
assist clients with special needs
Aid clients with special needs following relevant guidelines and special standards. Recognise their needs and accurately respond to them if needed.
communicate with customers
Respond to and communicate with customers in the most efficient and appropriate manner to enable them to access the desired products or services, or any other help they may require.
ensure compliance with legal requirements
Guarantee compliance with established and applicable standards and legal requirements such as specifications, policies, standards or law for the goal that organisations aspire to achieve in their efforts.
handle personal identifiable information
Administer sensitive personal information on customers securely and discreetly
have computer literacy
Utilise computers, IT equipment and modern day technology in an efficient way.
digital
inform customers of activity changes
Brief customers about changes, delays or cancellations of planned activities.
maintain customer records
Keep and store structured data and records about customers in accordance with customer data protection and privacy regulations.
maintain customer service
Keep the highest possible customer service and make sure that the customer service is at all times performed in a professional way. Help customers or participants feel at ease and support special requirements.
- Scope note
- Might include keeping the customers informed about the current status of their orders or waiting times.
monitor ticketing
Keep track of ticket sale for live events. Monitor how many tickets are available and how many have been sold.
organise storage facilities
Order the contents of a storage area to improve efficiency with respect to the inflow and outflow of the stored items.
process booking
Execute a booking of a place according to client's requirement in advance and issue all appropriate documents.
- Scope note
- Includes booking room in a hotel, seat in a plane etc. Does not necessarily include finalising payment, as the payment can be postponed or invoiced.
process payments
Accept payments such as cash, credit cards and debit cards. Handle reimbursement in case of returns or administer vouchers and marketing instruments such as bonus cards or membership cards. Pay attention to safety and the protection of personal data.
provide customer follow-up services
Register, follow-up, solve and respond to customer requests, complaints and after-sales services.
quote prices
Refer to prices for the client by researching and estimating fare rates.
respond to customers' inquiries
Answer customers' questions about itineraries, rates and reservations in person, by mail, by e-mail and on the phone.
sell tickets
Exchange tickets for money in order to finalise the selling process by issuing the tickets as a proof of payment.
upsell products
Persuade customers to buy additional or more expensive products.
- Scope note
- Products include also services.
use different communication channels
Make use of various types of communication channels such as verbal, handwritten, digital and telephonic communication with the purpose of constructing and sharing ideas or information.
Optional knowledge 4 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
2 competencescultural projects
The purpose, organisation and management of cultural projects and related fundraising actions.
sporting events
Possess an understanding of different sporting events and conditions that can affect a result.
Cross-sector
2 competencesadvertising techniques
The communication strategies intended to persuade or encourage an audience, and the different media which are used to achieve this goal.
recreation activities
The field and characteristics of recreational activities for customers.
Optional skills and competences 10 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
6 competencesadvertise sport venue
Advertise and promote the venue or centre to increase usage, which may include commissioning and considering market research.
assist customers
Provide support and advice to customers in making purchasing decisions by finding out their needs, selecting suitable service and products for them and politely answering questions about products and services.
check tickets at venue entry
Ensure that all guests have valid tickets for the specific venue or show and report on irregularities.
promote cultural venue events
Work together with museum or any art facility staff to develop and promote its events and programme.
promote event
Generate interest in an event by carrying out promotion actions, such as placing ads or distributing flyers
promote recreation activities
Promote the implementation of recreation programs in a community, as well as recreation services provided by an organisation or institution.
Cross-sector
4 competencesdevelop promotional tools
Generate promotional material and collaborate in the production of promotional text, videos, photos, etc. Keep previous promotional material organised.
handle multiple orders simultaneously
Monitor orders simultaneously and without loss of efficiency and concentration.
speak different languages
Master foreign languages to be able to communicate in one or more foreign languages.
research
stay up-to-date with current events
Inform oneself about current local or global events, form an opinion on hot topics and perform small talks with clients or other relations in a professional context.