ICT documentation managers are in charge of managing the documentation development process in accordance with legal requirements, standards, organisational policies and goals. They schedule, control and direct the resources, people, funding and facilities of the documentation department (including establishing budgets and timelines, risk analysis and quality management). They also develop documentation standards, structuring methods and media concepts to effectively communicate product concepts and usage.
No competences in this bucket.
The methodologies for the planning, implementation, review and follow-up of ICT projects, such as the development, integration, modification and sales of ICT products and services, as well as projects relating technological innovation in the field of ICT.
Processes which an organisation applies to improve efficiency, set new objectives and reach goals in a profitable and timely manner.
The specialised techniques used to design, write, compile, edit and organise digital content, such as text, graphics and videos for publishing purposes.
The selection of software that aids in estimating, managing and scheduling industrial processes such as design, work flow and production improvement.
The international regulations related to the development and use of ICT products.
No competences in this bucket.
Create an overall plan of objectives, practices, principles and tactics related to the use of technologies within an organisation and describe the means to reach the objectives, taking into account analyses and relevant regulations.
Plan and implement the creation, delivery and management of digital or printed content, develop a system that describes the entire editorial content development and publishing process and use ICT tools to support the process.
Develop standards and structures for content development such as formats, styles, layout, structures, content types, terminology, XML and DITA. Implement them in document type definitions and apply them during work process and evaluate results in light of established standards.
Employ a set of organisational techniques and procedures which facilitate the achievement of the set goals set such as detailed planning of personnel's schedules. Use these resources efficiently and sustainably, and show flexibility when required.
Develop norms or requirements that establish uniform technical criteria, methods, processes and practices in the information management based on professional experience.
Disseminate internal communications using the different communication channels that a company has at its disposal.
Guarantee compliance with established and applicable standards and legal requirements such as specifications, policies, standards or law for the goal that organisations aspire to achieve in their efforts.
Conduct research for applicable legal and normative procedures and standards, analyse and derive legal requirements that apply to the organisation, its policies and products.
Plan, monitor, report on the budget and prepare set production budgets.
Apply content management methods and procedures to define and use metadata concepts, such as the data of creation, in order to describe, organise and archive content such as documents, video and audio files, applications and images.
Conduct employee recruitment, helping employees to develop their personal and organisational skills, knowledge, and competencies as well as providing feedback and performance appraisals. It includes motivating employees, by implementing rewarding systems (managing pay and benefit systems) in order to maximise employee performance with regard to employer's strategic objectives.
Identify relevant internal and external information sources and providers. Organise the information workflow and define information deliverables.
Estimate the expected input in terms of time, human and financial resources necessary to achieve the project objectives.
No competences in this bucket.
The high level planning for managing and optimising business processes, ideas or content by gathering contributions from a big community of people, including on-line groups.
The methodology of tracking, managing and storing documents in a systematic and organised manner as well as keeping a record of the versions created and modified by specific users (history tracking).
The platforms for delivering help systems for operating systems.
The high level planning for managing and optimising business processes internally, usually in order to maintain control of critical aspects of work.
The high level planning for managing and optimising external services of providers to execute business processes.
The methods and techniques to ensure that external services and configuration items, which are necessary for the service delivery, are available as requested and as agreed at the service level.
The methods of assessing usability and deriving structured recommendations from the results of an usability test with respect to user needs and behaviours in order to achieve efficient and elegant user interface design.
Quality assurance principles, standard requirements, and the set of processes and activities used for measuring, controlling and ensuring the quality of products and processes.
The sequence of steps, such as planning, creating, testing and deploying and the models for the development and life-cycle management of a system.
Conduct research and analyse the specific documentation requirements of the markets (for instance language, applicable standards or legal requirements and cultural conditions) and derive concrete specifications for ICT documentation development.
Determine the needs and requirements of ICT users of a specific system by applying analytical methods, such as target group analysis.
Build a lasting and meaningful relationship with suppliers and service providers in order to establish a positive, profitable and enduring collaboration, co-operation and contract negotiation.
Manage development within an organisation by anticipating changes and making managerial decisions to ensure that the members involved are as less disturbed as possible.
Create the strategy on the type of content to be delivered to the target groups and which media to be used, taking into account the characteristics of the target audience and the media that will be used for content delivery.
Modify content or a product for the transference from one locale to another through the use of content translation or localisation service providers.
Survey and investigate recent trends and developments in technology. Observe and anticipate their evolution, according to current or future market and business conditions.
Develop digital marketing strategies for both leisure and business purposes, create websites and deal with mobile technology and social networking.
Define quality assurance targets and procedures and see to their maintenance and continued improvement by reviewing targets, protocols, supplies, processes, equipment and technologies for quality standards.
Identify the quantifiable measures that a company or industry uses to gauge or compare performance in terms of meeting their operational and strategic goals, using preset performance indicators.