car controls
The functioning of specific car equipment such as how to operate and handle the clutch, throttle, lighting, instrumentation, transmission and the brakes.
Garage managers oversee the work of road vehicle mechanics and administrative personnel. They organise the daily work and deal with clients.
Competences and skills
40 ESCO relationsEssential knowledge 7 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
4 competencescorporate social responsibility
The handling or managing of business processes in a responsible and ethical manner considering the economic responsibility towards shareholders as equally important as the responsibility towards environmental and social stakeholders.
green
customer service
Processes and principles related to the customer, client, service user and to personal services; these may include procedures to evaluate customer's or service user's satisfaction.
product comprehension
The offered products, their functionalities, properties and legal and regulatory requirements.
Cross-sector
3 competencescommunication principles
The set of commonly shared principles in regards with communication such as active listening, establish rapport, adjusting the register, and respecting the intervention of others.
customer relationship management
The customer-oriented management approach and basic principles of successful customer relations that focus on interactions with customers such as technical support, customer services, after-sales support and direct communication with the customer.
financial management
The field of finance that concerns the practical process analysis and tools for designating financial resources. It encompasses the structure of businesses, the investment sources, and the value increase of corporations due to managerial decision-making.
Essential skills and competences 19 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
10 competencesadvise on customs regulations
Give information to people regarding import and export restrictions, tariff systems and other custom-related topics.
diagnose problems with vehicles
Diagnose issues with vehicles and assess the efforts and costs required to resolve them.
guarantee customer satisfaction
Handle customer expectations in a professional manner, anticipating and addressing their needs and desires. Provide flexible customer service to ensure customer satisfaction and loyalty.
identify customer's needs
Use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services.
identify vehicles service requirements
Interpret customers’ descriptions of vehicle problems; translate these issues into concrete instructions for mechanics and technicians.
maintain relationship with customers
Build a lasting and meaningful relationship with customers in order to ensure satisfaction and fidelity by providing accurate and friendly advice and support, by delivering quality products and services and by supplying after-sales information and service.
maintain relationship with suppliers
Build a lasting and meaningful relationship with suppliers and service providers in order to establish a positive, profitable and enduring collaboration, co-operation and contract negotiation.
plan employees work in vehicle maintenance
Schedule work schemes for employees in vehicle maintenance. Plan and assign work in order to make sure agreements and deadlines are met.
supervise the management of an establishment
Run the management of an establishment and ensure that every need for an smooth running of the operations is looked after.
visit manufacturers
Visit manufacturers in order to learn about production process and to assess product quality.
Cross-sector
9 competencescreate solutions to problems
Solve problems which arise in planning, prioritising, organising, directing/facilitating action and evaluating performance. Use systematic processes of collecting, analysing, and synthesising information to evaluate current practice and generate new understandings about practice.
disseminate internal communications
Disseminate internal communications using the different communication channels that a company has at its disposal.
follow company standards
Lead and manage according to the organisation's code of conduct.
liaise with managers
Liaise with managers of other departments ensuring effective service and communication, i.e. sales, planning, purchasing, trading, distribution and technical.
manage staff
Manage employees and subordinates, working in a team or individually, to maximise their performance and contribution. Schedule their work and activities, give instructions, motivate and direct the workers to meet the company objectives. Monitor and measure how an employee undertakes their responsibilities and how well these activities are executed. Identify areas for improvement and make suggestions to achieve this. Lead a group of people to help them achieve goals and maintain an effective working relationship among staff.
promote organisational communication
Promote and nurture the efficient spread of plans and business information throughout the organisation by strengthening the channels of communication at its disposal.
provide operational efficiency training to employees
Provide resources and prepare employee training activities and workshops; increase efficiency of warehouse operations.
supervise work
Direct and supervise the day-to-day activities of subordinate personnel.
use different communication channels
Make use of various types of communication channels such as verbal, handwritten, digital and telephonic communication with the purpose of constructing and sharing ideas or information.
Optional knowledge 4 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
1 competenceautomotive diagnostic equipment
The equipment used to examine automotive systems and components.
Cross-sector
3 competencesemployment law
The law which mediates the relationship between employees and employers. It concerns employees' rights at work which are binding by the work contract.
engine components
The different engine components, their operation, lifecycle and maintenance and repairing needs.
types of vehicle engines
Types of car engines in road and racing cars, including those with emerging technologies like hybrids and electric motors, and how they work.
green
Optional skills and competences 10 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
5 competencescarry out inventory planning
Determine the optimal quantities and timings of inventory in order to align it with sales and production capacity.
carry out repair of motorcycles
Carry out repairs and routine maintenance checks for motorcycles such as engine tune-ups, oil changes, tire rotation, tire changes, engine failures and mechanical system malfunctions. Replace parts and components.
carry out repair of vehicles
Provide repair for vehicles and routine level checks, such as engine tune-ups, oil changes, tire rotation and changes, wheel balancing, replacing filters, repair engine failures; repair mechanical and electrical systems malfunctions; replace parts and components; repair body damage.
implement sales strategies
Carry out the plan to gain competitive advantage on the market by positioning the company's brand or product and by targeting the right audience to sell this brand or product to.
monitor daily work
Planning the day's work and assigns tasks equally to the workers and employees at harvest accordance with the plans drawn up by his superior, explains the work to do, advises workers on their work to guide them. Monitors the progress of activities and resolve issues, if any. Prepares equipment and ensures the availability and proper functioning of the tools.
Cross-sector
5 competencesachieve sales targets
Reach set sales goals, measured in revenue or sold units. Reach the target within a specific timeframe, prioritise sold products and services accordingly and plan in advance.
automotive engineering
The discipline of engineering that combines mechanical, electrical, electronic, software and safety engineering to design motor vehicles such as trucks, vans and automobiles.
digital
monitor equipment condition
Monitor the correct functioning of gauges, dials, or display screens to make sure a machine is working.
plan health and safety procedures
Set up procedures for maintaining and improving health and safety in the establishment or workplace.
quote prices
Refer to prices for the client by researching and estimating fare rates.