Sales support assistants perform a variety of general sales support tasks, such as supporting the development of sales plans, managing clerical activities of sales efforts, verifying client invoices and other accounting documents or records, compiling data, and preparing reports for other company departments.
No competences in this bucket.
The supply of goods, sale of goods and the related financial aspects. The supply of goods entails the selection of goods, import and transfer. The financial aspect includes the processing of purchasing and sales invoices, payments etc. The sale of goods implies the proper presentation and positioning of the goods in the shop in terms of acessibility, promotion, light exposure.
The methods and regulations involved in the process of accurate bookkeeping.
No competences in this bucket.
Handle mail considering data protection issues, health and safety requirements, and specifications of different kinds of mail.
Search and collect information relevant for the development of businesses in different fields ranging from legal, accounting, finance, up to commercial matters.
Maintain records of calls made and products sold over a given time frame, including data regarding sales volumes, number of new accounts contacted and the costs involved.
Perform administrative tasks such as filing, typing up reports and maintaining mail correspondence.
Program, prepare, and perform activities required to be performed everyday in offices such as mailing, receiving supplies, updating managers and employees, and keeping operations running smoothly.
No competences in this bucket.
Processes and principles related to the customer, client, service user and to personal services; these may include procedures to evaluate customer's or service user's satisfaction.
Any business process that is implemented through a computer-mediated network. Mainly, it concerns the use of the Web, Internet, intranets to conduct businesses. It deals with, among others, business processes such as customer relation management, and supply chain management.
No competences in this bucket.
Write a a viable plan where the position of a business is described within a specific market and the marketing strategy for the following years is layed down. It should include knowledge of local, national and international markets, trade regulations and export requirements and sale or export duties and taxes.
Examine sales reports to see what goods and services have and have not sold well.
Carry out the plan to gain competitive advantage on the market by positioning the company's brand or product and by targeting the right audience to sell this brand or product to.
Prepare the invoice of goods sold or services provided, containing individual prices, the total charge, and the terms. Complete order processing for orders received via telephone, fax and internet and calculate the customer’s final bill.
Keep records of the activities of the sales of products and services, tracking which products and services were sold when and maintaining customer records, in order to facilitate improvements in the sales department.
Provide customers with official documents that prove their purchase and payment.
Resolve customer inquiries for returns, exchange of merchandise, refunds or bill adjustments. Follow organisational guidelines during this process.
Monitor and oversee the activities related to the ongoing sales in the shop to ensure that sales goals are met, assess areas for improvement, and identify or solve problems that customers could encounter.
Analyse results from surveys completed by passengers/customer. Analyse results to identify trends and draw conclusions.
Revise the accounting records of the quarter and year and ensure that the accounting information reflects with accuracy the financial transactions of the company.
Calculate and estimate the expected sales of products and services over different periods of time in order to determine their profitability.
Manage the accounts and financial activities of an organisation, supervising that all the documents are correctly maintained, that all the information and calculations are correct, and that proper decisions are being made.
Command products from relevant suppliers to get convenient and profitable products to purchase.
Operate sale forecasting softwares in order to help in determining demand levels for products with higher levels of accuracy.