characteristics of products
The tangible characteristics of a product such as its materials, properties and functions, as well as its different applications, features, use and support requirements.
Specialised sellers sell goods in specialised shops.
Competences and skills
339 ESCO relationsEssential knowledge 5 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
5 competencescharacteristics of services
The characteristics of a service that might include having acquired information about its application, function, features, use and support requirements.
e-commerce systems
Basic digital architecture and commercial transactions for trading products or services conducted via Internet, e-mail, mobile devices, social media, etc.
digital
product comprehension
The offered products, their functionalities, properties and legal and regulatory requirements.
sales argumentation
Techniques and sales methods used in order to present a product or service to customers in a persuasive manner and to meet their expectations and needs.
Cross-sector
0 competencesNo competences in this bucket.
Essential skills and competences 21 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
16 competencescarry out active selling
Deliver thoughts and ideas in impactful and influencing manner to persuade customers to become interested in new products and promotions. Persuade clients that a product or service will satisfy their needs.
carry out order intake
Take in of purchase requests for items that are currently unavailable.
carry out products preparation
Assemble and prepare goods and demonstrate their functionalities to customers.
demonstrate products' features
Demonstrate how to use a product in a correct and safe manner, provide customers with information on the product's main features and benefits, explain operation, correct use and maintenance. Persuade potential customers to purchase items.
examine merchandise
Control items put up for sale are correctly priced and displayed and that they function as advertised.
guarantee customer satisfaction
Handle customer expectations in a professional manner, anticipating and addressing their needs and desires. Provide flexible customer service to ensure customer satisfaction and loyalty.
identify customer's needs
Use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services.
issue sales invoices
Prepare the invoice of goods sold or services provided, containing individual prices, the total charge, and the terms. Complete order processing for orders received via telephone, fax and internet and calculate the customer’s final bill.
maintain store cleanliness
Keep the store tidy and clean by hovering and mopping.
monitor stock level
Evaluate how much stock is used and determine what should be ordered.
operate cash register
Register and handle cash transactions by using point of sale register.
plan aftersales arrangements
Come to an agreement with the customer about the delivery, setup and service of the goods; perform appropriate measures to ensure delivery.
prevent shoplifting
Identify shoplifters and methods by which shoplifters try to steal. Implement anti-shoplifting policies and procedures to protect against theft.
process refunds
Resolve customer inquiries for returns, exchange of merchandise, refunds or bill adjustments. Follow organisational guidelines during this process.
provide customer guidance on product selection
Provide suitable advice and assistance so that customers find the exact goods and services they were looking for. Discuss product selection and availability.
stock shelves
Refill shelves with merchandise to be sold.
Cross-sector
5 competencesapply numeracy skills
Practise reasoning and apply simple or complex numerical concepts and calculations.
ensure compliance with legal requirements
Guarantee compliance with established and applicable standards and legal requirements such as specifications, policies, standards or law for the goal that organisations aspire to achieve in their efforts.
organise storage facilities
Order the contents of a storage area to improve efficiency with respect to the inflow and outflow of the stored items.
provide customer follow-up services
Register, follow-up, solve and respond to customer requests, complaints and after-sales services.
use different communication channels
Make use of various types of communication channels such as verbal, handwritten, digital and telephonic communication with the purpose of constructing and sharing ideas or information.
Optional knowledge 89 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
43 competencesallergic cosmetics reactions
Potential allergies and adverse reactions to substances or ingredients contained in cosmetic products.
art history
The history of art and artists, the artistic trends throughout centuries and their contemporary evolutions.
braiding technology
Development, manufacturing requirements, properties and evaluation of braided fabrics.
car controls
The functioning of specific car equipment such as how to operate and handle the clutch, throttle, lighting, instrumentation, transmission and the brakes.
clothing industry
Major suppliers, brands and products involved in the clothing industry.
clothing sizes
Sizes of clothing items in order to make appropriate suggestions to customers.
cold chain
The temperature at which certain products are to be kept for consumption.
commercial law
The legal regulations that govern a specific commercial activity.
composition of bakery goods
The components, nutrients, vitamins, and composition of the ingredients to make bakery and farinaceous products.
cosmetics industry
Suppliers, products and brands in the cosmetic industry.
cosmetics ingredients
A variety of sources cosmetics are composed of ranging from crushed insects to rust.
cultural projects
The purpose, organisation and management of cultural projects and related fundraising actions.
electronics principles
The study of electric energy, more specifically electron, control and its prominent principles regarding integrated circuits and electrical systems.
features of sporting equipment
Types of sporting, fitness and recreational equipment and sporting supplies and their characteristics.
floral composition techniques
The different ways of combining flowers and plants, according to ornamental techniques.
flower and plant products
The offered flower and plant products, their functionalities, properties and legal and regulatory requirements.
green
food storage
The proper conditions and methods to store food to keep it from spoiling, taking into account humidity, light, temperature and other environmental factors.
footwear components
Footwear components both for uppers (vamps, quarters, linings, stiffeners, toe puffs etc.) and bottoms (soles, heels, insoles etc.). Ecological concerns and the importance of recycling. Selection of suitable materials and components based on their influence on the footwear style and characteristics, properties and manufacturability. Procedures and methods in chemical and mechanical processing of leather and non-leather materials.
green
footwear materials
The characteristics, components, advantages and limitations of a wide range of materials used in footwear production: leather, leather substitutes (synthetics or artificial materials), textile, plastic, rubber etc.
furniture trends
The latest trends and manfacturers in the furniture industry.
home decoration techniques
The techniques, design rules and trends applicable to interior decoration in a private home.
ICT software specifications
The characteristics, use and operations of various software products such as computer programmes and application software.
digital
jewellery processes
Materials and processes involved in creating jewellery items like earrings, necklaces, rings, brackets, etc.
jewellery product categories
Categories in which various types of jewellery can be found such as diamond fashion jewellery or diamond bridal jewellery.
leather products maintenance
The way to maintain the quality of leather products, the product types and their effects.
legal requirements for operating in the automotive retail sector
The prescribed legislative and regulatory requirements in the automotive retail sector.
legal requirements related to ammunition
Legal regulations and requirements in the field of selling, buying, handling and storing ammunition.
manufacturer's instructions for audiovisual equipment
Manufacturer's instructions required to install audio and video equipment, as specified in the user's manual.
digital
manufacturer's instructions for electrical household appliances
The manufacturer's instructions needed to install household devices such as washing machines, dishwashers, refrigerators etc.
materials for interior design
Varieties and functionalities of interior materials and pieces of furniture, equipment and fixtures.
merchandising techniques
The selling techniques to attract customers and increase sales.
nutrients of confectionery
Components and nutrients of confectionery products required to identify possible allergens.
orthopaedic goods industry
The characteristics of devices and suppliers in the orthopaedic devices field.
plant care products
The variety of products used to treat and invigorate plants such as fertilizers, sprayers, etc.
post-process of food
The techniques used to prepare processed food products such as meat, cheese, etc.
sporting equipment usage
The correct operation, safe usage and maintenance of sporting equipment.
sporting events
Possess an understanding of different sporting events and conditions that can affect a result.
tobacco brands
Different brands of tobacco products on the market.
types of audiological equipment
Types and brands of audiological equipment and accessories for audiometers and hearing tests, foam tips, bone conductors, etc.
types of toy materials
Field of information which distinguishes the nature and different types of toy materials, such as wood, glass, plastic, steel, etc.
types of watches
Types of wristwatches, such as mechanical and quartz, their features and functions, such as calendar, chronograph, water resistance, etc.
types of written press
The various types, ranges, styles and subject matter of the written press such as magazines, journals and newspapers.
wall and floor coverings industry
Brands, suppliers and different materials available on the market in the wall and floor coverings industry.
Cross-sector
46 competencesacoustics
The study of sound, its reflection, amplification and absorption in a space.
advertising techniques
The communication strategies intended to persuade or encourage an audience, and the different media which are used to achieve this goal.
animal nutrition
Aspects of how different animal species are fed and provided water. Different types of animal food, the quality criteria for animal food and methods to feed and give water to animals.
animal welfare legislation
The legal boundaries, codes of professional conduct, national and EU regulatory frameworks and legal procedures of working with animals and living organisms, ensuring their welfare and health.
- Scope note
- National and EU legislation relevant to occupation, regulatory body and codes of conduct. This may include . , health and safety, risk assessment requirements and codes of conduct, especially in the areas of animal welfare, health and public health, food and environmental safety in relation with clients.
book reviews
A form of literary criticism in which a book is analyzed based on content, style, and merit in order to assist customers in their choices of books.
cancellation policies of service providers
The characteristics of the cancellation policies of your service providers including the alternatives, solutions or compensations.
characteristics of diamonds
Key characteristics of diamonds that affect their value: carat weight, cut, colour and clarity.
characteristics of faces
The various typologies and forms of faces in order to advise customers on the most suitable types of glasses.
characteristics of plants
The varieties, characteristics and structural and functional features of plants, depending on their habitat.
green
characteristics of precious metals
Variations of precious metals according to density, corrossion resistance, electrical conductivity, light reflectivity and quality.
construction equipment related to building materials
Equipment required for handling building materials in all stages of construction, from foundation work to external and internal finish.
construction industry
The products, brands and suppliers active in the construction field.
electrical engineering
The field of engineering that deals with the study and application of electricity, electronics, and electromagnetism.
fabric types
Woven, non-woven, knitted fabrics and netting fabrics, technical fabrics such as Gore-Tex and Gannex.
fish identification and classification
The processes which allow the identification and classification of fish.
fish varieties
The different types and varieties of fish on the market.
floriculture
Cultivation of flowers and ornamental plants including houseplants and pot plants.
food colorants
The characteristiques, components and matching techniques of chemical colorants used in the food industry.
footwear industry
Major brands, manufacturers and products available on the footwear market including the different types of shoes, components and materials used.
hardware industry
Different tools and brands in the hardware industry such as power tools.
digital
human anatomy
The dynamic relationship of human structure and function and the muscosceletal, cardiovascular, respiratory, digestive, endocrine, urinary, reproductive, integumentary and nervous systems; normal and altered anatomy and physiology throughout the human lifespan.
ICT hardware specifications
The characteristics, uses and operations of various hardware products such as printers, screens, and laptops.
digital
inventory management rules
The specific principles and techniques used in order to determine the approapriate level of inventory required.
multimedia systems
The methods, procedures and techniques pertaining to the operation of multimedia systems, usually a combination of software and hardware, presenting various types of media such as video and audio.
digital
musical genres
Different musical styles and genres such as blues, jazz, reggae, rock, or indie.
new vehicles on the market
Latest developments and trends related to the new types of vehicles and vehicle brands on the market.
office software
The characteristics and functioning of software programs for office tasks such as word processing, spreadsheets, presentation, email and database.
digital
pet diseases
The major diseases that can affect pets and their prevention.
recreation activities
The field and characteristics of recreational activities for customers.
sports competition information
The information regarding latest results, competitions and events in the sporting industry.
sports nutrition
Nutritional information such as vitamins and energy pills related to a specific sporting activity.
teamwork principles
The cooperation between people characterised by a unified commitment to achieving a given goal, participating equally, maintaining open communication, facilitating effective usage of ideas etc.
telecommunication industry
The major players on the telecommunications market such as organisations manufacturing and distributing telephone terminal equipment, mobile devices, accessibility, and network security.
textile industry
Major textile manufacturers on the market of various brands and materials.
textile measurement
Textile measurement units, such as mommes, thread count (the degree of coarseness of a fabric), picks per inch (PPI) and ends per inch (EPI).
textile trends
Latest developments in textile fabrics and textile methods.
toys and games categories
Categories and age limits of games and toys.
toys and games safety recommendations
Safety instructions of games and toys, according to the materials they are composed of.
toys and games trends
Latest developments in the games and toys industry.
trends in fashion
New developments and trends in the world of fashion.
types of ammunition
Types of small weapons, such as pistols and machine guns, their functionality, various types of ammunition and position on the market.
types of orthopedic supplies
Various types of orthopaedic supplies such as braces and arm supports, used for physical therapy or physical rehabilitation.
types of vehicles
Field of information which distinguishes rental agency classification systems, containing types and classes of vehicles and their functioning and components.
video-games functionalities
Characteristics and insights of video-games in order to advise customers accordingly.
digital
video-games trends
Latest developments in the video-games industry.
digital
vinyl records
Rare vinyl records and record labels.
Optional skills and competences 224 competences
Occupation specific
2 competenceshandle external financing
Handle sales on debt, other forms of external financing and apply for consumer credit.
handle seasonal sales
Oversee seasonal sales activities during busy periods like Thanksgiving and Christmas, including managing the high volume of activity on the sales floor.
Sector-specific
179 competencesacquire antique items
Purchase antique items such as pottery, furniture and memorabilia, in order to resell them.
adjust jewellery
Reshape, re-size and polish jewellery mountings. Customise jewellery according to customers' wishes.
adjust sporting equipment
Alter sporting equipment, e.g. racquet stringing, ski waxing, etc.
advertise new book releases
Design flyers, posters and brochures to announce new book releases; display promotional material in store.
advertise sport venue
Advertise and promote the venue or centre to increase usage, which may include commissioning and considering market research.
advise customers on audiovisual equipment installation
Explain and demonstrate to customers installation procedures of TV sets and audio equipment.
advise customers on appropriate pet care
Provide information to customers on how to feed and care for pets, appropriate food choices, vaccination needs, etc.
advise customers on audiology products
Guide customers on how to use and maintain audiology products and accessories for optimal results.
advise customers on audiovisual equipment
Recommend and provide customer advice on various brands and types of audio and video equipment, according to the customer's personal preferences and needs.
advise customers on books selection
Provide customers with detailed advice on books available in the store. Provide detailed information about authors, titles, styles, genres and editions.
advise customers on bread
Give advice to customers at their request concerning the preparation and storage of bread.
advise customers on building materials
Provide customers with detailed advice on various building materials; recommend sustainable development and promote the use of green materials such as wood, straw and bamboo; promote recycling and the use of renewable or non-toxic materials.
green
advise customers on clothing accessories
Recommend accessories to match customer's clothing style.
advise customers on delicatessen selection
Provide customers with information on delicatessen and fine foods. Inform them about the selection available in the store, producers, origins, expiry dates, preparation and storage.
advise customers on electronic cigarettes
Provide customers with information and advice on electronic cigarettes, the different flavours available, correct use, and possible benefits or health risks.
advise customers on financing options for vehicles
Provide car shoppers with financing options and warranties in order to buy vehicles; prepare all the necessary documentation and arrangements for buying a car.
advise customers on food and drinks pairing
Provide advice to customers related to which wines, liquors or other alcoholic beverages sold in the store can match with different types of food.
advise customers on leather footwear maintenance
Provide customers with advice on how to maintain and protect leather footwear and leather accessories. Suggest maintenance products to apply.
advise customers on maintaining optical products
Provide advice to customers on how to use and protect the purchased optical products, such as eyewear.
advise customers on power requirements of products
Explain to customers the power required for the appliance or product purchased.
advise customers on preparation of fruits and vegetables
Provide advice to customers at their request concerning the preparation of fruit and vegetables.
advise customers on preparation of meat products
Give advice to customers concerning the preparation of meat and meat products.
advise customers on purchasing furniture appliances
Explain to customers the financing alternatives for buying furniture appliances.
advise customers on seafood choices
Provide advice on the available seafood and on ways of cooking and storing it.
advise customers on sewing patterns
Suggest to customers the appropriate sewing patterns, in accordance to what they wish to manufacture: crafts, curtains, clothes, etc.
advise customers on storage of fruits and vegetables
Provide advice to customers on their request concerning the storage of fruit and vegetables.
advise customers on storage of meat products
Give advice to customers concerning the correct storage of meat and meat products.
advise customers on the preparation of beverages
Provide information and tips to customers related to the preparation of beverages such as cocktails and with advice on storage conditions.
advise customers on type of computer equipment
Provide customers with professional advice on computers and software.
digital
advise customers on usage of vehicles
Provide advice to customers related to the types of cars for sale, such as engine types and different fuels (hybrids, diesel, electric) and answer questions about gas mileage and the sizes of engines.
advise customers on using confectionary products
Give advice to customers concerning the storage and consumption of confectionery products if requested.
advise on care products for pets
Provide advice on basic care products, such as supplements and vitamins, that can be used on various types of pets.
advise on clothing style
Provide advice to customers on fashionable styles of clothing and appropriateness of different garments for particular occasions.
advise on electrical household appliances' installation
Provide customers with detailed advice on the installation, correct use and maintenance of electrical household equipment, such as washing machines, dryers, and dishwashers.
advise on haberdashery products
Provide advice to customers on haberdasheries such as threads, zips, needles and pins; offer different shapes, colours and sizes until customer comes across haberdashery of preference.
advise on medical products
Provide advice to customers on what medical products can be used for various medical conditions.
- Scope note
- This includes advising customers on the use of self-medicine.
advise on plant fertilizer
Discuss and recommend different types of fertilisers, and explain when and how they should be prepared and applied.
advise on sporting equipment
Provide customers with advice on specific types of sporting equipment, e.g. bowling balls, tennis rackets and skis.
advise on vehicle characteristics
Provide advice to customers on the features, functionality and controls of a vehicle, such as colours, seating types, fabric, etc.
apply fashion trends to footwear and leather goods
Be able to stay up to date on the latest styles, attending fashion shows and review fashion/clothing magazines and manuals, analysing the past and present fashion trends in areas such as footwear, leather goods and clothing market. Use analytical thinking and creative models to apply and to interpret in a systematic way the upcoming trends in terms of fashion and life styles.
apply regulations regarding the sale of alcoholic beverages
Comply to government regulations concerning the sale of alcoholic beverages and obtain a license if required.
arrange ordering of products for customers
Order products from suppliers after deciding on the required amount of stock needed.
assist customers
Provide support and advice to customers in making purchasing decisions by finding out their needs, selecting suitable service and products for them and politely answering questions about products and services.
assist customers in selecting music and video recordings
Provide customer advice in a music and video store; recommend CD's and DVD's to customers according to their individual preferences using comprehension of a wide variety of genres and styles.
assist customers in trying out sporting goods
Provide assistance and give advice to customers in a sporting equipment store. Invite customers to try out sporting equipment such as bicycles or fitness tools.
assist with book events
Provide assistance in the organisation of book-related events such as talks, literature seminars, lectures, signing sessions, reading groups, etc.
assist with filling fuel tanks of vehicles
Aid fuel station customers in refilling their tanks with gasoline or diesel fuel; operate fuel pump.
calculate cost of covering
Estimate the cost and the required amount of wall/floor covering by reading floor and wall plans in order to calculate the surfaces that need to be covered.
calculate fuel sales from pumps
Calculate daily fuel sales from fuel pumps; read and compare meter data.
calculate value of gems
Determine appraised value of gemstones such as diamonds and pearls. Study price guides, market fluctuations and grades of rarity.
care for living pets in the store
Care for pets in the store. Look after their transportation, food, care and living conditions prior to selling them.
carry out bibliographic work
Perform bibliographic work; use computer or printed materials to identify and locate book titles as requested by customer.
digital
carry out improvised vehicle repairs
Identify mechanical/technical car problems; perform improvised or intermediate repairs on vehicles; take into account individual customer requests.
carry out makeover for customers
Apply make-up according to customer's face shape and skin type; use cosmetics such as eyeliner, mascara and lipstick; provide suggestions to customers.
carry out repair of vehicles
Provide repair for vehicles and routine level checks, such as engine tune-ups, oil changes, tire rotation and changes, wheel balancing, replacing filters, repair engine failures; repair mechanical and electrical systems malfunctions; replace parts and components; repair body damage.
carry out specialised packing for customers
Pack products such as perfumes or gifts for customers.
change watch battery
Select a battery for a watch based on the brand, type and style of the watch. Replace the battery and explain to the customer how to preserve its life.
check for medication expiry terms
Regularly check medication in pharmacy, wards and units, for expiry dates, replacing the expired drugs according to standard procedures.
check quality of fruits and vegetables
Check fruits and vegetables received from suppliers; ensure highest quality and freshness.
check the potential of second-hand merchandise
Choose from the incoming merchandise the appropriate goods worth selling.
check vehicles for sale
Ensure that vehicles put up for sale are thoroughly checked for technical or minor cosmetic defects.
classify audio-visual products
Arrange various video and music materials such as CDs and DVDs. Sort audio and video material on shelves in alphabetical order or according to genre classification.
classify books
Arrange books in alphabetic or a classification order. Classify according to genres such as fiction, non-fiction, academic books, children's books.
coordinate orders from various suppliers
Handle orders from various suppliers and ensure the best quality by performing an analysis of their sample products.
create decorative food displays
Design decorative food displays by determining how food is presented in the most attractive way and realising food displays in order to maximise revenue.
create flower arrangements
Select suitable flora and foliage to create floral arrangements and match arrangements with decorative accessories such as pieces of ceramic and vases.
demonstrate functionality of software products
Demonstrate to customers the features and functionalities of software products.
digital
demonstrate functionality of toys and games
Demonstrate to customers and their children the features and functionalities of games and toys.
demonstrate functionality of video games
Demonstrate to customers the features and functionalities of video games.
demonstrate use of hardware
Provide customers with information about the quality of hardware, equipment and tools; demonstrate correct and safe product use.
design floral decorations
Design and apply floral decorations such as sprays, wreaths and corsages.
enforce regulations of selling alcoholic beverages to minors
Ensure compliance with governmental regulations concerning the selling of alcoholic beverages to minors.
enforce regulations of selling tobacco to minors
Ensure compliance with governmental regulations concerning the prohibition of selling tobacco products to minors.
ensure temperature control for fruits and vegetables
Store vegetables and fruit in the right temperature conditions, in order to ensure freshness and extend shelf life.
estimate amount of paint
Estimate total amount of paint required to cover certain areas.
estimate cost of building materials
Estimate the total cost of building materials required, take into account tendering procedures.
estimate cost of jewellery and watches' maintenance
Estimate the total cost for the maintenance of watches or pieces of jewellery.
estimate costs of installing telecommunication devices
Estimate the total installation costs of telecommunication devices such as modems, routers, analogue switches, optical fibre, and landline phones.
digital
estimate value of used jewellery and watches
Assess used metal (gold, silver) and gems (diamonds, emeralds) based on age and current market rates.
evaluate spatial information
Manipulate, organise, and interpret spatial information to better determine the layout and placement of objects within the given space.
execute after sales activities
Provide after sales services and advice, e.g. provision of advice on after sale maintenance, provision of after sale maintenance, etc.
explain characteristics of computer peripheral equipment
Explain to customers the features of computers and peripheral computer equipment; inform customers on memory capacity, processing speed, data input, performance, etc.
digital
explain features of electrical household appliances
Present and explain the characteristics and features of household equipment such as refrigerators, washing machines and vacuum cleaners. Explain brand differentiation, performance and durability.
explain quality of carpets
Provide customers with information related to the composition, fabrication process and product quality of various carpets and rugs.
explain use of equipment for pets
Explain how to correctly use and maintain pet equipment such as birdcages and aquaria.
find written press' issues
Search for a particular issue of a magazine, newspaper or journal at customer's request. Inform customer whether or not the requested item is still available and where it can be found.
follow procedures to control substances hazardous to health
Adhere to the Control of Substances Hazardous to Health (COSHH) procedures for activities that involve hazardous substances, such as bacteria, allergens, waste oil, paint or brake fluids that result in illness or injury.
green
follow trends in sporting equipment
Follow material developments and trends within a specific sport. Keep up-to-date about athletes, gear and equipment manufacturers.
handle building materials
Move building materials and supplies from receiving area to destination area; operate a hand truck or forklift.
handle delivery of furniture goods
Handle the delivery and assemble the furniture and other goods, according to customer's needs and preferences.
handle jewellery and watches insurance claims
Provide assistance to customers whose watches or jewelleries have been stolen or damaged. Communicate with insurance companies in order to quickly replace or refund items.
handle knives for meat processing activities
Handle knives for meat processing activities. Use the correct knives and cutting instruments for meat preparations, prepared meat products, or meat products made by a butcher.
handle sensitive products
Properly store and present sensitive products, taking care of relevant factors like temperature, light exposure, moisture levels, etc.
improve conditions of second-hand merchandise
Re-condition the state of the second-hand merchandise to be sold.
inspect toys and games for damage
Identify damage and cracks in games and toys in the store. Take appropriate actions to remedy.
instruct customers on ammunition's usage
Explain the features of weapons, how to load and maintain them, and how to ensure maximum safety.
keep up to date on local events
Follow the information about upcoming events, services or activities by checking information sheets and online communication.
keep up-to-date to computer trends
Stay aware of the current developments and trends in computer hardware, software and peripherals.
digital
liaise with book publishers
Establish working relationships with publishing companies and their sales representatives.
maintain audiovisual equipment
Perform routine maintenance tasks on audiovisual equipment as well as minor repairs, such as replacing parts and calibrating the instruments, on equipment used in processing sound and images.
digital
maintain inventory of meat products
Keeping track of the inventory of meat products by following stock control procedures.
maintain jewels and watches
Use cleaning equipment to properly care for jewellery and watches, as per customer request. This might involve cleaning and polishing watches and pieces of jewellery.
maintain records of clients' prescriptions
Keep records of customers' prescriptions, payments and work orders sent to the laboratory.
maintain vehicle delivery documentation
Ensure that vehicle delivery documents are made up accurately and on time.
manufacture ingredients
Manufacture ingredients such as spices, additives and vegetables.
match food with wine
Give advice on the matching of food with wine, the different types of wines, the production processes, about the character of the wine, harvest, type of grape and other related advice.
measure yarn count
Be able to measure yarn length and mass to assess fineness of roving, sliver and yarn in different measuring systems.Also able to convert into the various numbering system such as tex, Nm, Ne, denier, etc.
negotiate price for antiques
Communicate and negotiate with sellers and potential buyers of antique goods; discuss prices and terms.
negotiate sales contracts
Come to an agreement between commercial partners with a focus on terms and conditions, specifications, delivery time, price etc.
offer cosmetic beauty advice
Provide customers with advice and beauty tips for creating a new look.
offer free samples of cosmetics
Distribute to the public samples of various cosmetic products you are promoting so that prospective clients can test them and then buy them.
operate a forecourt site
Oversee and manage day-to-day operations in a service station forecourt.
operate optical measuring equipment
Operate optical measuring equipment to take client's measurements. Determine bridge and eye size, papillary distance, vertex distance, optical eye centres, etc., in order to manufacture customised eyeglasses or contact lenses.
order customisation of orthopedic products for customers
Order customised orthopaedic products for customers, according to their individual requirements.
order optical supplies
Order optical equipment and materials, paying attention to the price, quality, and suitability of the supplies.
order supplies for audiology services
Order supplies and devices related to hearing aids and similar audiology-related equipment.
order vehicles
Order new or second-hand vehicles following business specifications and procedures.
organise product display
Arrange goods in attractive and safe way. Set up a counter or other display area where demonstrations take place in order to attract the attention of prospective customers. Organise and maintain stands for merchandise display. Create and assemble sales spot and product displays for sales process.
oversee delivery of fuel
Oversee fuel deliveries to service station.
post-process meat
Develop meat products as a result of various processing methods such as cured meat cuts, raw-fermented sausages, dried meat products, etc.
post-process of fish
Develop fish products as a result of various processing methods such as cured fish cuts, frying, etc.
prepare fuel station reports
Prepare and make up regular reports on the types and amounts of fuel, oil and other accessories sold in fuel stations over a period of time.
prepare meat for sale
Prepare meat for sale or cooking which comprise the seasoning, larding, or marinating of the meat, but not the actual cooking.
promote cultural venue events
Work together with museum or any art facility staff to develop and promote its events and programme.
promote event
Generate interest in an event by carrying out promotion actions, such as placing ads or distributing flyers
promote recreation activities
Promote the implementation of recreation programs in a community, as well as recreation services provided by an organisation or institution.
provide customised building materials
Design and craft custom-made building materials, operating equipment such as hand-cutting tools and power saws.
provide information on carat rating
Inform customers about the exact amount of carats and percentage of gold of a piece of jewellery. E.g. '14-carat gold' equals about 58% of pure gold.
provide information on trade-in options
Inform customers who consider a trade-in of their used car about their options; discuss all required documents and signatures; negotiate prices.
provide information related to antique items
Accurately describe antique merchandise, estimate its value, discuss aspects of the antique item such as ownership and history.
provide information to customers on tobacco products
Provide information to clients on the appropriate conditions to prepare and store tobacco and tobacco products.
read hallmarks
Read and understand stamps on metal object to indicate the purity, date of production, and producer of the item.
recommend books to customers
Make book recommendations based on the customer's reading experience and personal reading preferences.
recommend clothing according to customer's measurements
Recommend and provide advice on clothing items to customers in accordance to their measurements and size for clothes.
recommend cosmetics to customers
Recommend and provide advice on cosmetic products based on the customer's personal preferences and needs and on the different product types and brands available.
recommend footwear products to customers
Recommend specific types of footwear to customers and provide advice on style, fit, availability, etc.
recommend newspapers to customers
Recommend and provide advice on magazines, books and newspapers to customers, according to their personal interests.
recommend orthopedic goods to customers depending on their condition
Recommend and provide advice on orthopaedic goods and pieces of equipment such as braces, slings or elbow supports. Provide individual advice depending on customer's specific condition and needs.
recommend personalised optical products to customers
Recommend and provide advice on customer-specific glasses, contact lenses and other optical products.
recommend pet food selection
Recommend and provide advice to customers on different types of pet foods in the store.
recommend telecommunication equipment to customers
Recommend and provide advice on electronical and telecommunication equipment, taking into consideration factors such as capacity, cost and flexibility.
register pets
Carry out all the procedures and documentation required for officially registering the pets in the store for sale.
repair jewellery
Make jewellery repairs, such as enlarging or reducing ring sizes, soldering pieces of jewellery back together, and replacing broken or worn-out clasps and mountings.
repair orthopedic goods
Replace and repair orthopaedic material such as prostheses, technical supports and rehabilitation aids.
research market prices for antiques
Perform research to stay informed on the market prices of antique items, in order to set correct prices for antique merchandise.
sell academic books
Identify and sell informational and academic books to scholars, students, teachers and researchers.
sell ammunition
Sell ammunition for general use to customers, according to national legislation and safety requirements.
sell audiovisual equipment
Sell audio and video devices such as TVs, radios, speakers, amplifiers, tuners and microphones.
sell books
Provide the service of selling a book to a customer.
sell building materials
Sell building materials and construction equipment like glass, bricks, floor tiles and roofing.
sell clothing items to customers
Sell clothing items and accessories, according to the customer's personal preferences.
sell confectionery products
Sell pastries, candy, and chocolate products to customers
sell fish and seafood
Sell fish and varieties of seafood, according to the product's availability in the store.
sell floor and wall coverings
Sell rugs, curtains, linoleum samples and carpets in an attractive way, so that customers are incited to buy.
sell flowers
Sell natural and artificial flowers, potted plants, soil, floral accessories, fertilisers and seeds.
sell footwear and leather goods
Sell footwear items and leather products by highlighting their features.
sell furniture
Sell pieces of furniture in accordance to the client's personal preferences and needs.
sell gaming software
Sell games, consoles, gaming computers and gaming software.
sell hardware
Sell and provide customers with detailed information on hardware items, gardening tools, electrical equipment, plumbing supplies, etc.
sell household goods
Sell household devices and goods such as microwaves, blenders and kitchen supplies in accordance to the client's personal preferences and needs.
sell lubricant cooling products for vehicles
Sell different types of lubricant cooling products for vehicles.
sell optical products
Sell glasses and sunglasses, contact lenses, spectacles, binoculars, cleaning kits and other eye-related products, according to customer's needs in terms of optical requirements such as bi-focals, varifocals and reactolite.
sell orthopedic goods
Sell a variety of orthopaedic tools and products of different sizes and styles, such as ankle braces, arm slings and back supports.
sell pet accessories
Sell pet accessories such as pet clothing, bowls, toys, clothing, etc. Inform customers about all products available in stock.
sell second-hand merchandise
Sell second-hand goods by promoting the available merchandise in the store.
sell service contracts for electrical household appliances
Sell contracts for repair and maintenance services of newly sold electrical devices such as washing machines and refrigerators.
sell software maintenance contracts
Sell software maintenance services for permanent support of sold products.
sell software personal training
Sell personal training services to customers who bought software products from the shop.
sell software products
Sell software programs and applications to customers according to their personal needs.
sell telecommunication products
Sell telecommunication equipment and services such as cell phones, desktop computers and laptops, cabling, and internet access and security.
sell textiles fabrics
Sell textile fabrics such as cotton, wool, linen and synthetic fabrics.
sell toys and games
Sell and provide information and advice on a wide range of toys and games, taking into account different age groups.
sell weapons
Sell small arms such as revolvers, shotguns, light machine guns for general use to customers, according to national legislation and safety requirements.
show samples of wall and floor coverings
Display various samples of rugs, curtains and wall coverings; show customer the full variety in colour, texture and quality.
spot valuable items
Quickly spot valuable items and identify restoration possibilities
take orders for special publications
Take orders from customers in search of special publications, magazines and books that cannot be found in regular bookstores or libraries at the time being.
use fruit and vegetables processing machinery
Use various types of processing machines to peel, cut and process fruits and vegetables
wash gutted fish
Wash gutted fish in cold water, rinse it, brush it in a machine, or apply a combination of these techniques.
weigh fruits and vegetables
Weigh fruits and vegetables for customers and apply price stickers.
Cross-sector
43 competencesadd computer components
Perform small adjustments to various computers by adding components.
digital
adjust clothes
Make small alterations to clothes, fitted to the customer's needs.
advise customers on jewellery and watches
Provide customers with detailed advice on watches and pieces of jewellery available in the store. Explain about different brands and models and their characteristics and features. Recommend and provide personal advice on pieces of jewellery, according to the customer's needs and preferences.
advise customers on motor vehicles
Provide customer advice on motor vehicles, and possible options and accessories; communicate clearly and politely.
advise customers on types of flowers
Provide customers with advice on types and varieties of plants and flowers, floral arrangements and decorations for specific occasions.
advise customers on usage of cosmetics
Provide advice to customers on how to apply various cosmetic products such as lotions, powders, nail polish or creams.
apply health and safety standards
Adhere to standards of hygiene and safety established by respective authorities.
assist clients with special needs
Aid clients with special needs following relevant guidelines and special standards. Recognise their needs and accurately respond to them if needed.
attend vehicle auctions
Attend auctions to purchase vehicles for resale, taking into account actual market demands.
communicate with customers
Respond to and communicate with customers in the most efficient and appropriate manner to enable them to access the desired products or services, or any other help they may require.
comply with optical prescriptions
Interpret and coordinate frames and eye measurements in accordance with the customer's optical prescriptions.
control minor maintenance
Follow up on the maintenance and repairs to be carried out. Solve minor problems and pass harder problems on to the person responsible for maintenance.
cut textiles
Cut textiles fitting to customers' desires and needs.
develop inclusive communication material
Develop inclusive communication resources. Provide appropriate accessible digital, print and signage information and apply the appropriate language to support the representation and inclusion of people with disabilities. Make websites and online facilities accessible, e.g., ensuring compatibility with screen readers.
digital
develop promotional tools
Generate promotional material and collaborate in the production of promotional text, videos, photos, etc. Keep previous promotional material organised.
execute advertising for vehicles
Contribute to vehicle promotion using various media e.g. websites or newspapers.
handle multiple orders simultaneously
Monitor orders simultaneously and without loss of efficiency and concentration.
handle personal identifiable information
Administer sensitive personal information on customers securely and discreetly
have computer literacy
Utilise computers, IT equipment and modern day technology in an efficient way.
digital
identify construction materials from blueprints
Identify materials defined by the sketches and blueprints of the building to be constructed.
inform customers of activity changes
Brief customers about changes, delays or cancellations of planned activities.
maintain adequate medication storage conditions
Maintain proper storage and security conditions for medication. Comply with standards and regulations.
maintain customer records
Keep and store structured data and records about customers in accordance with customer data protection and privacy regulations.
maintain customer service
Keep the highest possible customer service and make sure that the customer service is at all times performed in a professional way. Help customers or participants feel at ease and support special requirements.
- Scope note
- Might include keeping the customers informed about the current status of their orders or waiting times.
manage test drives
Select appropriate vehicle, carry out test drive and manage follow-up discussion.
monitor ticketing
Keep track of ticket sale for live events. Monitor how many tickets are available and how many have been sold.
perform market research
Gather, assess and represent data about target market and customers in order to facilitate strategic development and feasibility studies. Identify market trends.
perform multiple tasks at the same time
Execute multiple tasks at the same time, being aware of key priorities.
prepare warranty documents for audiology equipment
Compose warranty forms for audio and video devices sold to customers.
prepare warranty documents for electrical household appliances
Compose warranty forms for electrical household equipment sold to customers.
process booking
Execute a booking of a place according to client's requirement in advance and issue all appropriate documents.
- Scope note
- Includes booking room in a hotel, seat in a plane etc. Does not necessarily include finalising payment, as the payment can be postponed or invoiced.
process medical insurance claims
Contact the patient`s health insurance company and submit the appropriate forms with information on the patient and treatment.
process payments
Accept payments such as cash, credit cards and debit cards. Handle reimbursement in case of returns or administer vouchers and marketing instruments such as bonus cards or membership cards. Pay attention to safety and the protection of personal data.
provide advice on pet training
Provide suitable customer advice on how to train pets such as cats and dogs; explain training procedures and the use of accessories.
provide medication information
Provide patients with information about their medication, possible side effects, and contra-indications.
quote prices
Refer to prices for the client by researching and estimating fare rates.
respond to customers' inquiries
Answer customers' questions about itineraries, rates and reservations in person, by mail, by e-mail and on the phone.
sell tickets
Exchange tickets for money in order to finalise the selling process by issuing the tickets as a proof of payment.
speak different languages
Master foreign languages to be able to communicate in one or more foreign languages.
research
stay up-to-date with latest book releases
Stay informed about recently published book titles and releases by contemporary authors.
stay up-to-date with music and video releases
Stay informed about the latest music and video releases in all output formats: CD, DVD, Blu-Ray, vinyl, etc.
think proactively to secure sales
Convince potential customers to purchase vehicle and proactively sell them optional products such as seat protection.
upsell products
Persuade customers to buy additional or more expensive products.
- Scope note
- Products include also services.