apply information security policies
Implement policies, methods and regulations for data and information security in order to respect confidentiality, integrity and availability principles.
Mail clerks perform mail handling, sorting, recording and other duties in connection with mail services from post offices or related organisations. They keep records of the incoming and outgoing packages and letters in the establishment.
Competences and skills
19 ESCO relationsEssential skills and competences 15 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
9 competencesdifferentiate types of packages
Identify and differentiate different kinds of mail items and packages to be delivered. Consider their differences to foresee the necessary tools required for delivery.
ensure the integrity of mail
Ensure the integrity of letters and packages to avoid damage. Ensure that packages are delivered to clients in the same condition they were collected in.
handle mail
Handle mail considering data protection issues, health and safety requirements, and specifications of different kinds of mail.
keep records of merchandise delivery
Keep records of goods deliveries; report discrepancies to control costs in order to maintain correct inventory levels.
keep written records of cargo
Keep written records of the quantity of goods loaded or unloaded. Track times, dates and tasks completed.
operate mailing information systems
Operate mailing information systems in order to record the processing and handling of mail. Record faults and identify packages that were not delivered. Ensure mail and small packages are traceable until they are delivered to the recipients.
digital
organise mail deliveries
Organise mail and small package deliveries in an efficient, confidential, and safe manner.
record customers' personal data
Gather and record customers' personal data into the system; obtain all signatures and documents required for rental.
Cross-sector
6 competencesestablish daily priorities
Establish daily priorities for staff personnel; effectively deal with multi-task workload.
keep records of customer interaction
Recording details of inquiries, comments and complaints received from customers, as well as actions to be taken.
keep task records
Organise and classify records of prepared reports and correspondence related to the performed work and progress records of tasks.
liaise with colleagues
Liaise with fellow colleagues to ensure common understanding on work related affairs and agree on the necessary compromises the parties might need to face. Negotiate compromises between parties as to ensure that work in general run efficiently towards the achievement of the objectives.
liaise with transportation companies
Establish relationships with transportation companies in order to negotiate advantageous agreements for the transport of goods and livestock.
maintain privacy of service users
Respect and maintain the dignity and privacy of the client, protecting his or her confidential information and clearly explaining policies about confidentiality to the client and other parties involved.
Optional skills and competences 4 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
2 competenceskeep stock records
Keep written records of the amount of stock in storage, incoming and outgoing products required for the proper operation of services, repairs and maintenance tasks.
work in a logistics team
Ability to work confidently within a logistics team, with each member of the team fulfilling a role designed to increase the efficiency of the whole.
Cross-sector
2 competencesmanage digital documents
Manage various data formats and files by naming, publishing, transforming and sharing files and documents and transforming file formats.
digital
use different communication channels
Make use of various types of communication channels such as verbal, handwritten, digital and telephonic communication with the purpose of constructing and sharing ideas or information.