credit control processes
The various techniques and procedures applied to ensure that credit is given to the suitable customers and that they pay on time.
Debt collectors compile debt owned to the organisation or third parties, mostly in cases when the debt is past its due date.
Competences and skills
28 ESCO relationsEssential knowledge 4 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
0 competencesNo competences in this bucket.
Cross-sector
4 competencesdebt classification
The different classifications of debt such as public and publicly guaranteed debt, private non-guaranteed credits, central bank deposits, etc.
debt collection techniques
The techniques and principles used to collect overdue debt from customers.
debt systems
The processes needed to obtain goods or services before payment and when a sum of money is owed or overdue.
Essential skills and competences 15 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
3 competencesassess customers
Evaluate customers’ personal circumstances, needs and preferences.
calculate debt costs
Calculate the amount of money owed by applying basic numeracy principles.
secure sensitive customer's information
Select and apply security measures and regulations related to sensitive customer information with the aim of protecting their privacy.
Cross-sector
12 competencescommunicate with customers
Respond to and communicate with customers in the most efficient and appropriate manner to enable them to access the desired products or services, or any other help they may require.
create solutions to problems
Solve problems which arise in planning, prioritising, organising, directing/facilitating action and evaluating performance. Use systematic processes of collecting, analysing, and synthesising information to evaluate current practice and generate new understandings about practice.
enforce customer's debt repayment
Monitor customers to pay all debts and amounts due; negotiate return of merchandise.
facilitate official agreement
Facilitate an official agreement between two disputing parties, ensuring that both parties agree on the resolution which has been decided on, as well as writing the necessary documents and ensuring both parties sign it.
have computer literacy
Utilise computers, IT equipment and modern day technology in an efficient way.
digital
keep task records
Organise and classify records of prepared reports and correspondence related to the performed work and progress records of tasks.
maintain client debt records
Preserve a list with the debt records of clients and update it regularly.
perform debt investigation
Use research techniques and tracing strategies to identify overdue payment arrangements and address them
pose questions referring to documents
Revise and formulate questions in regards to documents in general. Investigate about the completeness, confidentiality measures, style of the document, and specific instructions to handle documents.
process payments
Accept payments such as cash, credit cards and debit cards. Handle reimbursement in case of returns or administer vouchers and marketing instruments such as bonus cards or membership cards. Pay attention to safety and the protection of personal data.
show diplomacy
Deal with people in a sensitive and tactful way.
use communication techniques
Apply techniques of communication which allow interlocutors to better understand each other and communicate accurately in the transmission of messages.
Optional knowledge 6 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
1 competenceproduct comprehension
The offered products, their functionalities, properties and legal and regulatory requirements.
Cross-sector
5 competencescivil process order
The legal procedures and standards that courts follow in civil lawsuits.
consumer protection
The current legislation applicable in relation to the rights of consumers in the marketplace.
law of obligation
The legal procedures that regulate the rights and duties arising between individuals.
office software
The characteristics and functioning of software programs for office tasks such as word processing, spreadsheets, presentation, email and database.
digital
organisational structure
Framework of the different departments within the organisation, as well its people, their roles and responsibilities.
Optional skills and competences 3 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
0 competencesNo competences in this bucket.
Cross-sector
3 competencescounsel clients
Assist and guide clients to overcome their personal, social, or psychological issues.
meet deadlines
Ensure operative processes are finished at a previously agreed-upon time.
present reports
Display results, statistics and conclusions to an audience in a transparent and straightforward way.