apply person-centred care
Treat individuals as partners in planning, developing and assessing care, to make sure it is appropriate for their needs. Put them and their caregivers at the heart of all decisions.
Social work assistants are practice-based professionals who promote social change and development, social cohesion, and the empowerment and liberation of people. Social work assistants assist guiding staff, helping clients to use services to claim benefits, access community resources, find jobs and training, obtain legal advice or deal with other local authority departments. They assist and work together with social workers.
Competences and skills
52 ESCO relationsEssential skills and competences 24 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
14 competencesapply problem solving in social service
Systematically apply a step-by-step problem-solving process in providing social services.
apply quality standards in social services
Apply quality standards in social services while upholding social work values and principles.
assess social service users' situation
Assess the social situation of service users situation balancing curiosity and respect in the dialogue, considering their families, organisations and communities and the associated risks and identifying the needs and resources, in order to meet physical, emotional and social needs.
build helping relationship with social service users
Develop a collaborative helping relationship, addressing any ruptures or strains in the relationship, fostering bonding and gaining service users` trust and cooperation through empathic listening, caring, warmth and authenticity.
contribute to protecting individuals from harm
Use established processes and procedures to challenge and report dangerous, abusive, discriminatory or exploitative behaviour and practice, bringing any such behaviour to the attention of the employer or the appropriate authority.
deliver social services in diverse cultural communities
Deliver services which are mindful of different cultural and language traditions, showing respect and validation for communities and being consistent with policies regarding human rights and equality and diversity.
follow health and safety precautions in social care practices
Ensure hygienic work practice, respecting the safety of the environment at day care, residential care settings and care at home.
maintain records of work with service users
Maintain accurate, concise, up-to-date and timely records of the work with service users while complying with legislation and policies related to privacy and security.
- Scope note
- It includes digitally recorded notes.
meet standards of practice in social services
Practice social care and social work in a lawful, safe and effective way according to standards.
prevent social problems
Prevent social problems from developing, defining and implementing actions that can prevent social problems, striving for the enhancement of the quality of life for all citizens.
promote service users' rights
Supporting client`s rights to control his or her life, making informed choices about the services they receive, respecting and, where appropriate, promoting the individual views and wishes of both the client and his or her caregivers.
protect vulnerable social service users
Intervene to provide physical, moral and psychological support to people in dangerous or difficult situations and to remove to a place of safety where appropriate.
review social service plan
Review social service plans, taking your service users' views and preferences into account. Follow up on the plan, assessing the quantity and quality of services provided.
Cross-sector
10 competencescommunicate professionally with colleagues in other fields
Communicate professionally and cooperate with members of the other professions in the health and social services sector.
communicate with social service users
Use verbal, non-verbal, written, and electronic communication. Pay attention to the specific social service users' needs, characteristics, abilities, preferences, age, developmental stage, and culture.
listen actively
Give attention to what other people say, patiently understand points being made, asking questions as appropriate, and not interrupting at inappropriate times; able to listen carefully the needs of customers, clients, passengers, service users or others, and provide solutions accordingly.
manage ethical issues within social services
Apply social work ethical principles to guide practice and manage complex ethical issues, dilemmas and conflicts in accordance to occupational conduct, the ontology and the code of ethics of the social services occupations, engaging in ethical decision making by applying standards of national and, as applicable, international codes of ethics or statements of principles.
manage social crisis
Identify, respond and motivate individuals in social crisis situations, in a timely manner, making use of all resources.
plan social service process
Plan the social service process, defining the objective and considering the methods of implementation, identifying and accessing available resources, such as time, budget, personnel and defining indicators to evaluate the outcome.
provide social counselling
Assist and guide social service users to resolve personal, social or psychological problems and difficulties.
provide support to social services users
Help social service users identify and express their expectations and strengths, providing them with information and advice to make informed decisions about their circumstances. Give support to achieve change and improve life opportunities.
relate empathetically
Recognise, understand and share emotions and insights experienced by another.
work in a multicultural environment in health care
Interact, relate and communicate with individuals from a variety of different cultures, when working in a healthcare environment.
Optional knowledge 12 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
1 competenceclient-centred counselling
Practice that encourages clients to concentrate on how they feel at the present moment during the counseling session in order to search for the most appropriate solutions.
Cross-sector
11 competencesadolescent psychological development
The developments needs of children and young persons, their behaviour and the attachment relationships and the possible signs of developmental delay.
communication
The exchange and conveying of information, ideas, concepts, thoughts, and feelings through the use of a shared system of words, signs, and semiotic rules via a medium.
community education
Programs targeting the social development and learning of individuals in their own community, through a variety of formal or informal education methods.
consultation
The theories, methods and concepts related to consultation and communication with clients.
counselling methods
Counselling techniques used in different settings and with various groups and individuals, especially concerning methods of supervision and mediation in the counselling process.
crisis intervention
Coping strategies in crisis cases which allow individuals to overcome their problems or fears and avoid psychological distress and breakdown.
developmental psychology
The study of human behaviour, performance, and psychological development from infancy to adolescence.
health care system
The structure and function of health care services.
legal requirements in the social sector
The prescribed legislative and regulatory requirements in the social sector.
social sciences
The development and characteristics of sociological, anthropological, psychological, political, and social policy theories.
social work theory
The development and characteristics of social work theories underpinned by social sciences and humanities.
Optional skills and competences 16 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
10 competencesapply crisis intervention
Respond methodologically to a disruption or breakdown in the normal or usual function of a person, family, group or community.
apply holistic approach within social services
Consider the social service user in any situation, recognising the connections between micro-dimension, meso-dimension, and macro-dimension of social problems, social development and social policies.
assess clients' drug and alcohol addictions
Interview clients and assess their addictions in order to establish an appropriate plan for action.
assist families in crisis situations
Help families by counselling them on how to cope with serious situations, where to find more specialised assistance and services that can help them overcome the family problems.
conduct interview in social service
Induce clients, colleagues, executives, or public officials to talk fully, freely, and truthfully, so as to explore the interviewee`s experiences, attitudes, and opinions.
develop professional identity in social work
Strive to provide the appropriate services to social work clients while staying within a professional framework, understanding what the work means in relation to other professionals and taking into account the specific needs of your clients.
empower individuals, families and groups
Empower individuals, families and groups towards healthy lifestyles and self-care.
empower social service users
Enable individuals, families, groups and communities to gain more control over their lives and environment, either by themselves or with the help of others.
engage with offenders
Work with offenders to promote social change, challenge their offending behaviour and stop its recurrence.
identify mental health issues
Recognise and critically evaluate any possible mental health/illness issues.
Cross-sector
6 competencescommunicate by telephone
Liaise via telephone by making and answering calls in a timely, professional and polite manner.
comply with legislation related to health care
Comply with the regional and national health legislation which regulates relations between suppliers, payers, vendors of the healthcare industry and patients, and the delivery of healthcare services.
give constructive feedback
Provide founded feedback through both criticism and praise in a respectful, clear, and consistent manner. Highlight achievements as well as mistakes and set up methods of formative assessment to evaluate work.
plan schedule
Develop the schedule including procedures, appointments and working hours.
promote inclusion
Promote and respect diversity, and advocate for equal treatment of genders, ethnicities and minority groups in organisations in order to prevent discrimination and ensure inclusion and a positive environment.
use foreign languages in patient care
Communicate in foreign languages with healthcare users, their carers, or services providers. Use foreign languages to faciliate patient care according to the needs of the patient.