customer service
Processes and principles related to the customer, client, service user and to personal services; these may include procedures to evaluate customer's or service user's satisfaction.
Travel and tourism vocational teachers instruct students in their specialised field of study, travel and tourism, which is predominantly practical in nature. They provide theoretical instruction in service of the practical skills and techniques the students must subsequently master for a travel and tourism-related profession. Travel and tourism vocational teachers monitor the students' progress, assist individually when necessary, and evaluate their knowledge and performance on the subject of travel and tourism through assignments, tests and examinations.
Competences and skills
43 ESCO relationsEssential knowledge 7 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
4 competencesgeographical areas relevant to tourism
The field of tourism geography in Europe as well as the rest of the world in order to point out relevant tourism areas and attractions.
local area tourism industry
The characteristics of local sights and events, accommodation, bars and restaurants and leisure activities.
tourism market
The study of the tourism market on a international, regional and local level and considering worldwide tourist destinations.
Cross-sector
3 competencescurriculum objectives
The goals identified in curricula and defined learning outcomes.
teamwork principles
The cooperation between people characterised by a unified commitment to achieving a given goal, participating equally, maintaining open communication, facilitating effective usage of ideas etc.
travel bookings processes
The various steps that constitute a booking made for travelling purposes, its execution, and any additional relevant actions.
Essential skills and competences 20 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
6 competencesassign homework
Provide additional exercises and assignments that the students will prepare at home, explain them in a clear way, and determine the deadline and evaluation method.
deliver presentations on tourism
Make presentations about the tourism industry in general and about specific tourist attractions.
facilitate teamwork between students
Encourage students to cooperate with others in their learning by working in teams, for example through group activities.
teach customer service techniques
Teach techniques designed to maintain customer service standards at a satisfactory level.
teach tourism principles
Instruct students in the theory and practice of the subject travel and tourism, with the aim of assisting them in pursuing a future career in this field, and more specifically in topics such as tourism locations, customer service and booking techniques.
work in vocational school
Work in a vocational school that instructs students in practical courses.
Cross-sector
14 competencesadapt teaching to student's capabilities
Identify the learning struggles and successes of students. Select teaching and learning strategies that support students’ individual learning needs and goals.
adapt training to labour market
Identify developments in the labour market and recognise their relevance to the training of students.
apply intercultural teaching strategies
Ensure that the content, methods, materials and the general learning experience is inclusive for all students and takes into account the expectations and experiences of learners from diverse cultural backgrounds. Explore individual and social stereotypes and develop cross-cultural teaching strategies.
apply teaching strategies
Employ various approaches, learning styles, and channels to instruct students, such as communicating content in terms they can understand, organising talking points for clarity, and repeating arguments when necessary. Use a wide range of teaching devices and methodologies appropriate to the class content, the learners' level, goals, and priorities.
- Scope note
- This includes the use of teaching devices such as diagrams and other visual aids.
assess students
Evaluate the students' (academic) progress, achievements, course knowledge and skills through assignments, tests, and examinations. Diagnose their needs and track their progress, strengths, and weaknesses. Formulate a summative statement of the goals the student achieved.
- Scope note
- The skill applies to all educational levels such as primary, secondary, post-secondary and tertiary education.
assist students in their learning
Support and coach students in their work, give learners practical support and encouragement.
develop course outline
Research and establish an outline of the course to be taught and calculate a time frame for the instructional plan in accordance with school regulations and curriculum objectives.
give constructive feedback
Provide founded feedback through both criticism and praise in a respectful, clear, and consistent manner. Highlight achievements as well as mistakes and set up methods of formative assessment to evaluate work.
maintain students' discipline
Make sure students follow the rules and code of behaviour established in the school and take the appropriate measures in case of violation or misbehaviour.
manage student relationships
Manage the relations between students and between student and teacher. Act as a just authority and create an environment of trust and stability.
monitor developments in field of expertise
Keep up with new research, regulations, and other significant changes, labour market related or otherwise, occurring within the field of specialisation.
perform classroom management
Maintain discipline and engage students during instruction.
prepare lesson content
Prepare content to be taught in class in accordance with curriculum objectives by drafting exercises, researching up-to-date examples etc.
provide lesson materials
Ensure that the necessary materials for teaching a class, such as visual aids, are prepared, up-to-date, and present in the instruction space.
Optional knowledge 4 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
1 competenceenvironmental impact of tourism
The study of the environmental impact of travel and tourist activities on tour destinations.
green
Cross-sector
3 competencesassessment processes
Various evaluation techniques, theories, and tools applicable in the assessment of students, participants in a programme, and employees. Different assessment strategies such as initial, formative, summative and self- assessment are used for varying purposes.
disability types
The nature and types of disabilities affecting the human beings such as physical, cognitive, mental, sensory, emotional or developmental and the specific needs and access requirements of disabled people.
learning difficulties
The learning disorders some students face in an academic context, especially Specific Learning Difficulties such as dyslexia, dyscalculia, and concentration deficit disorders.
Optional skills and competences 12 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
5 competencesassess an area as a tourism destination
Evaluate an area by analysing its typology, characteristics and its application as a tourist resource.
develop tourist information materials
Create documents such as leaflets, brochures or city guides to inform tourists about local, cultural, social and historical activities and places of interest.
manage resources for educational purposes
Identify the necessary resources needed for learning purposes, such as materials in class or arranged transportation for a field trip. Apply for the corresponding budget and follow up on the orders.
participate in tourism events
Take part in tourism fairs and exhibitions in order to promote, distribute and negotiate tourism services and packages.
- Scope note
- Participations in tourism events might aim for reasearch activities as well.
provide tourism related information
Give customers relevant information about historical and cultural locations and events while conveying this information in an entertaining and informative manner.
- Scope note
- Locations might be such as points of interest, events, local customs or foreign country regulations.
Cross-sector
7 competencesdevise tailor-made tourism itineraries
Create custom-made itineraries, taking into account the specific needs and preferences of customers.
evaluate education programmes
Evaluate ongoing training programmes and advise on potential optimisation.
process booking
Execute a booking of a place according to client's requirement in advance and issue all appropriate documents.
- Scope note
- Includes booking room in a hotel, seat in a plane etc. Does not necessarily include finalising payment, as the payment can be postponed or invoiced.
speak different languages
Master foreign languages to be able to communicate in one or more foreign languages.
research
use customer relationship management software
Use specialised software to manage company’s interactions with current and future customers. Organise, automate and synchronise sales, marketing, customer service, and technical support, to increase targeted sales.
digital
use global distribution system
Operate a computer reservations system or a global distribution system to book or reserve transportations and accommodations.
digital
work with virtual learning environments
Incorporate the use of online learning environments and platforms into the process of instruction.
digital