city road network
The city road transport network with its possibilities, limitations, congestion hotspots, and areas of highest use.
Road operations managers oversee day-to-day road transportation processes, managing processes, and strive to meet customer expectations.
Competences and skills
29 ESCO relationsEssential knowledge 6 competences
Occupation specific
1 competenceSector-specific
4 competencesnational road network
The national road transport network with its routes, restrictions, congestion areas, and regulations.
passenger transport regulations
The applicable conventions and regulations governing the provision of passenger transport services.
project management
The discipline of project management, the activities which comprise this area and the variables implied in it, such as time, resources, requirements, deadlines, and responding to unexpected events.
road transport legislation
The regulations at regional, national, and European level on safety and environmental requirements for road transport operations.
green
Cross-sector
1 competenceroad traffic laws
The rule governing the circulation of vehicles, such as national traffic codes and the rules of the road.
Essential skills and competences 20 competences
Occupation specific
7 competencesapply road transport environmental measures
Apply European Commission (EC) strategies to mitigate emission of CO²; enforce environmental measures to ensure that CO² emission reduction targets are met.
green
assign vehicles in accordance with requirements
Assign vehicles after assessing the level of demand in relation to the frequency intended, and the structure of the location. Determine the appropriate vehicle for the service intended.
coordinate road haulage operations
Plan and coordinate road haulage, distribution, and passenger transport operations; ensure that passengers and goods reach their destinations in a safe and timely manner.
manage computer-based transport operation control systems
Manage digital operation control systems to ensure data transfer between buses. Monitor real-time information about infrastructure, traffic conditions, traffic lights; control voice announcements in buses and provide passengers with real-time information.
digital
plan road fleet maintenance
Assess the yearly programme for fleet maintenance; execute fleet maintenance activities without disturbing regular operations.
plan vehicle replacement
Plan and organise the replacement of vehicles after evaluating the fleet; ensure that regular operations remain unaffected.
set transport targets
Set transport targets and ensure that employees and operations meet their targets.
Sector-specific
6 competencesanalyse reports provided by passengers
Analyse reports submitted by passengers (i.e. on unforeseen occurrences or incidents such as vandalism or theft) in order to inform strategic decision making.
analyse road traffic patterns
Determine the most efficient road traffic patterns and peak times in order to increase schedule efficiency.
coordinate transport fleet
Coordinate and supervise transport fleet in all of its traffic functions; maintain service levels while keeping costs at a minimum.
coordinate transport staff training
Coordinate staff training in relation to modification of routes, schedules, or new procedures they must follow in the course of their duties.
develop efficiency plans for logistics operations
Elaborate and implement plans in order to increase efficiency and reduce waste during logistics operations.
green
promote the use of sustainable transport
Promote the use of sustainable transport to reduce the carbon footprint and noise and increase safety and efficiency of transport systems. Determine performance regarding the use of sustainable transport, set objectives for promoting the use of sustainable transport and propose environmentally friendly alternatives of transport.
green
Cross-sector
7 competencesanalyse transportation costs
Identify and analyse transportation costs, service levels and availability of equipment. Make recommendations and take preventive/corrective measures.
focus on service
Look for efficient ways to help people in an active way.
implement efficiency plans for logistics operations
Implement efficiency plans developed by managers in facilities. Use techniques, resources, and training in order to improve workplace efficiency.
liaise with transportation companies
Establish relationships with transportation companies in order to negotiate advantageous agreements for the transport of goods and livestock.
make independent operating decisions
Make immediate operating decisions as necessary without reference to others, taking into account the circumstances and any relevant procedures and legislation. Determine alone which option is the best for a particular situation.
manage the customer experience
Monitor, create and oversee customer experience and perception of brand and service. Ensure pleasant customer experience, treat customers in a cordial and courteous manner.
use different communication channels
Make use of various types of communication channels such as verbal, handwritten, digital and telephonic communication with the purpose of constructing and sharing ideas or information.
Optional knowledge 1 competence
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
0 competencesNo competences in this bucket.
Cross-sector
1 competencegreen logistics
The approaches and activities aimed at minimising the ecological impact of logistics activities.
green
Optional skills and competences 2 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
1 competencedistribute technical information on operation of vehicles
Distribute information resources such as drawings, diagrams, and sketches that describe in detail the technical characteristics of vehicles.
Cross-sector
1 competencemanage budgets
Plan, monitor, report on the budget and prepare set production budgets.