Social security officers advise clients on social security benefits and ensure they claim the benefits they are eligible for, as well as providing advice on promotions and other available support services such as employment benefits. They aid clients in applications for benefits such as sickness, maternity, pensions, invalidity, unemployment and family benefits. They investigate the client's right to benefits by reviewing their case and researching legislation and the claim, and suggest an appropriate course of action. Social security advisers also determine the aspects of a specific benefit.
No competences in this bucket.
No competences in this bucket.
The different areas of social security provided by the government, the different rights which citizens have, which benefits are available, the rules which regulate social security and the different situations in which they apply.
Legislation concerning the protection of individuals and the provision of aid and benefits, such as health insurance benefits, unemployment benefits, welfare programs and other government-provided social security.
No competences in this bucket.
Provide access to and information on the necessary documentation the client needs to process, and inform on regulations concerning the procedures.
Accept, schedule and cancel appointments.
Advise citizens on government-regulated benefits they are eligible for, such as unemployment benefits, family benefits, and other social security benefits.
Explain technical details to non-technical customers, stakeholders, or any other interested parties in a clear and concise manner.
Check an individuals' official documentation, such as driver's licenses and identification, to ensure compliance with legal regulations, and to identify and assess individuals.
Use professional researching and interviewing methods and techniques to gather relevant data, facts or information, to gain new insights and to fully comprehend the message of the interviewee.
Ensure that required or requested information is provided clearly and completely, in a manner which does not explicitly withhold information, to the public or requesting parties.
Investigate the eligibility of citizens applying for social security benefits by examining documents, interviewing the citizen, and researching the related legislation.
Protect the interests and needs of a client by taking necessary actions, and researching all possibilities, to ensure that the client obtains their favoured outcome.
Respond to enquiries and requests for information from other organisations and members of the public.
No competences in this bucket.
No competences in this bucket.
The law which mediates the relationship between employees and employers. It concerns employees' rights at work which are binding by the work contract.
The methods and procedures of research in legal matters, such as the regulations, and different approaches to analyses and source gathering, and the knowledge on how to adapt the research methodology to a specific case to obtain the required information.
The regulations and legislation concerning the construction, maintenance and allocation of public housing facilities.
No competences in this bucket.
Maintain good relations with representatives of the local scientific, economic and civil society.
Ensure administrative systems, processes and databases are efficient and well managed and give the sound basis to work together with the administrative officer/staff/professional.
Ensure you are properly informed of the legal regulations that govern a specific activity and adhere to its rules, policies and laws.
Solve problems which arise in planning, prioritising, organising, directing/facilitating action and evaluating performance. Use systematic processes of collecting, analysing, and synthesising information to evaluate current practice and generate new understandings about practice.
Establish a connection between organisations or individuals which may benefit from communicating with one another in order to facilitate an enduring positive collaborative relationship between both parties.
Administer currencies, financial exchange activities, deposits as well as company and voucher payments. Prepare and manage guest accounts and take payments by cash, credit card and debit card.
Identify the areas in which the client may require aid and investigate the possibilities for meeting those needs.
Maintain the liaison and exchange of information with regional or local authorities.
Observe the set of rules establishing the nondisclosure of information except to another authorised person.
Provide advice to clients in order to ensure that their actions are compliant with the law, as well as most beneficial for their situation and specific case, such as providing information, documentation, or advice on the course of action for a client should they want to take legal action or legal action is taken against them.
Show sensibility towards cultural differences by taking actions which facilitate positive interaction between international organisations, between groups or individuals of different cultures, and to promote integration in a community.