company policies
The set of rules that govern the activity of a company.
Social workers are practice-based professionals who promote social change and development, social cohesion, and the empowerment and liberation of people. They interact with individuals, families, groups, organisations and communities in order to provide various forms of therapy and counselling, group work, and community work. Social workers guide people to use services to claim benefits, access community resources, find jobs and training, obtain legal advice or deal with other local authority departments.
Competences and skills
258 ESCO relationsEssential knowledge 5 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
1 competenceCross-sector
4 competenceslegal requirements in the social sector
The prescribed legislative and regulatory requirements in the social sector.
social justice
The development and principles of human rights and social justice and the way they should be applied on a case by case basis.
social sciences
The development and characteristics of sociological, anthropological, psychological, political, and social policy theories.
social work theory
The development and characteristics of social work theories underpinned by social sciences and humanities.
Essential skills and competences 57 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
33 competencesaccept own accountability
Accept accountability for one`s own professional activities and recognise the limits of one`s own scope of practice and competencies.
advocate for social service users
Speak for and on behalf of service users, using communicative skills and knowledge of relevant fields to assist those less advantaged.
apply anti-oppressive practices
Identify oppression in societies, economies, cultures, and groups, acting as a professional in an non-oppressive way, enabling service users to take action to improve their lives and enabling citizens to change their environment in accordance with their own interests.
apply case management
Assess, plan, facilitate, coordinate, and advocate for options and services on behalf of a person.
apply crisis intervention
Respond methodologically to a disruption or breakdown in the normal or usual function of a person, family, group or community.
apply decision making within social work
Take decisions when called for, staying within the limits of granted authority and considering the input from the service user and other caregivers.
apply holistic approach within social services
Consider the social service user in any situation, recognising the connections between micro-dimension, meso-dimension, and macro-dimension of social problems, social development and social policies.
apply person-centred care
Treat individuals as partners in planning, developing and assessing care, to make sure it is appropriate for their needs. Put them and their caregivers at the heart of all decisions.
apply problem solving in social service
Systematically apply a step-by-step problem-solving process in providing social services.
apply quality standards in social services
Apply quality standards in social services while upholding social work values and principles.
assess social service users' situation
Assess the social situation of service users situation balancing curiosity and respect in the dialogue, considering their families, organisations and communities and the associated risks and identifying the needs and resources, in order to meet physical, emotional and social needs.
build helping relationship with social service users
Develop a collaborative helping relationship, addressing any ruptures or strains in the relationship, fostering bonding and gaining service users` trust and cooperation through empathic listening, caring, warmth and authenticity.
conduct interview in social service
Induce clients, colleagues, executives, or public officials to talk fully, freely, and truthfully, so as to explore the interviewee`s experiences, attitudes, and opinions.
consider social impact of actions on service users
Act according to the political, social and cultural contexts of social service users, considering the impact of certain actions on their social well being.
contribute to protecting individuals from harm
Use established processes and procedures to challenge and report dangerous, abusive, discriminatory or exploitative behaviour and practice, bringing any such behaviour to the attention of the employer or the appropriate authority.
cooperate at inter-professional level
Cooperate with people in other sectors in relation to social service work.
deliver social services in diverse cultural communities
Deliver services which are mindful of different cultural and language traditions, showing respect and validation for communities and being consistent with policies regarding human rights and equality and diversity.
demonstrate leadership in social service cases
Take the lead in the practical handling of social work cases and activities.
determine child welfare
Evaluate whether the child needs to be taken out of his home situation and assess child`s placement in foster care. Make home visits to assess allegations of child abuse or neglect.
develop professional identity in social work
Strive to provide the appropriate services to social work clients while staying within a professional framework, understanding what the work means in relation to other professionals and taking into account the specific needs of your clients.
empower social service users
Enable individuals, families, groups and communities to gain more control over their lives and environment, either by themselves or with the help of others.
follow health and safety precautions in social care practices
Ensure hygienic work practice, respecting the safety of the environment at day care, residential care settings and care at home.
maintain records of work with service users
Maintain accurate, concise, up-to-date and timely records of the work with service users while complying with legislation and policies related to privacy and security.
- Scope note
- It includes digitally recorded notes.
make legislation transparent for users of social services
Inform and explain the legislation for users of social services, in order to help them understand the implications it has on them and how to use it for their interest.
meet standards of practice in social services
Practice social care and social work in a lawful, safe and effective way according to standards.
negotiate with social service users
Discuss with your client to establish fair conditions, building on a bond of trust, reminding the client that the work is in their favour and encouraging their cooperation.
organise social work packages
Create a package of social support services according to the service user`s needs and in line with specified standards, regulations and timescales.
prevent social problems
Prevent social problems from developing, defining and implementing actions that can prevent social problems, striving for the enhancement of the quality of life for all citizens.
promote service users' rights
Supporting client`s rights to control his or her life, making informed choices about the services they receive, respecting and, where appropriate, promoting the individual views and wishes of both the client and his or her caregivers.
protect vulnerable social service users
Intervene to provide physical, moral and psychological support to people in dangerous or difficult situations and to remove to a place of safety where appropriate.
refer social service users
Make referrals to other professionals and other organisations, based on the social service users' requirements and needs.
review social service plan
Review social service plans, taking your service users' views and preferences into account. Follow up on the plan, assessing the quantity and quality of services provided.
tolerate stress
Maintain a temperate mental state and effective performance under pressure or adverse circumstances.
Cross-sector
24 competencesaddress problems critically
Identify the strengths and weaknesses of various abstract, rational concepts, such as issues, opinions, and approaches related to a specific problematic situation in order to formulate solutions and alternative methods of tackling the situation.
adhere to organisational guidelines
Adhere to organisational or department specific standards and guidelines. Understand the motives of the organisation and the common agreements and act accordingly.
apply organisational techniques
Employ a set of organisational techniques and procedures which facilitate the achievement of the set goals set such as detailed planning of personnel's schedules. Use these resources efficiently and sustainably, and show flexibility when required.
apply socially just working principles
Work in accordance with management and organisational principles and values focusing on human rights and social justice.
communicate professionally with colleagues in other fields
Communicate professionally and cooperate with members of the other professions in the health and social services sector.
communicate with social service users
Use verbal, non-verbal, written, and electronic communication. Pay attention to the specific social service users' needs, characteristics, abilities, preferences, age, developmental stage, and culture.
develop professional network
Reach out to and meet up with people in a professional context. Find common ground and use your contacts for mutual benefit. Keep track of the people in your personal professional network and stay up to date on their activities.
- Scope note
- This includes the development of social relationships with patients and customers.
have computer literacy
Utilise computers, IT equipment and modern day technology in an efficient way.
digital
involve service users and carers in care planning
Evaluate the needs of individuals in relation to their care, involve families or carers in supporting the development and implementation of support plans. Ensure review and monitoring of these plans.
listen actively
Give attention to what other people say, patiently understand points being made, asking questions as appropriate, and not interrupting at inappropriate times; able to listen carefully the needs of customers, clients, passengers, service users or others, and provide solutions accordingly.
manage ethical issues within social services
Apply social work ethical principles to guide practice and manage complex ethical issues, dilemmas and conflicts in accordance to occupational conduct, the ontology and the code of ethics of the social services occupations, engaging in ethical decision making by applying standards of national and, as applicable, international codes of ethics or statements of principles.
manage social crisis
Identify, respond and motivate individuals in social crisis situations, in a timely manner, making use of all resources.
manage stress in the work place
Cope with sources of stress and cross-pressure in one's own professional life, such as occupational, managerial, institutional and personal stress, and help others do the same so as to promote the well-being of your colleagues and avoid burn-out.
negotiate with social service stakeholders
Negotiate with government institutions, other social workers, family and caregivers, employers, landlords, or landladies to obtain the most suitable result for your client.
plan social service process
Plan the social service process, defining the objective and considering the methods of implementation, identifying and accessing available resources, such as time, budget, personnel and defining indicators to evaluate the outcome.
promote inclusion
Promote and respect diversity, and advocate for equal treatment of genders, ethnicities and minority groups in organisations in order to prevent discrimination and ensure inclusion and a positive environment.
promote social change
Promote changes in relationships between individuals, families, groups, organisations and communities by taking into consideration and coping with unpredictable changes, at the micro, macro and mezzo level.
provide social counselling
Assist and guide social service users to resolve personal, social or psychological problems and difficulties.
provide support to social services users
Help social service users identify and express their expectations and strengths, providing them with information and advice to make informed decisions about their circumstances. Give support to achieve change and improve life opportunities.
relate empathetically
Recognise, understand and share emotions and insights experienced by another.
report on social development
Report results and conclusions on society's social development in an intelligible way, presenting these orally and in written form to a range of audiences from non-experts to experts.
undertake continuous professional development in social work
Undertake continuous professional development (CPD) to continuously update and develop knowledge, skills and competences within one`s scope of practice in social work.
work in a multicultural environment in health care
Interact, relate and communicate with individuals from a variety of different cultures, when working in a healthcare environment.
work within communities
Establish social projects aimed at community development and active citizen participation.
Optional knowledge 63 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
14 competencesclient-centred counselling
Practice that encourages clients to concentrate on how they feel at the present moment during the counseling session in order to search for the most appropriate solutions.
clinical social work
The branch of social work that deals with assessing, making diagnoses, treating and preventing bio-psychological problems and other behavioural disturbances.
diagnosis of mental health issues
The diagnosis of mental health issues such as disorders or illnesses, and psychological factors in other diseases within different issues and different age groups.
disability care
The specific methods and practices used in providing care to people with physical, intellectual and learning disabilities.
legal compensation for victims of crime
The set of legal requirements under which a victim of crime can obtain compensation in the form of pursuing a claim against the offender or obtaining compensation from the state.
palliative care
The methods of pain relief and quality of life improvement for the patients with serious illnesses.
psychological effects of war
The impact of war experiences on mental health.
social entreprise
The business that uses its profits to reinvest in social missions, which have a social or environmental impact on the society.
green
social mediation
The non-violent way of resolving and preventing social conflicts between two parties through the use of a neutral third party who organises and mediates discussions between the two conflicting parties in order to find a solution or compromise that suits both parties.
stages of bereavement
Stages of the bereavement such as the acceptance that the loss has occurred, the experience of pain, the adjustment to life without the person in question.
strategies for handling cases of elder abuse
The range of strategies and approaches utilised in the identification, termination, and prevention of instances of elder abuse. This incudes understanding of the methods and procedures used to recognise instances of elder abuse, the legal implications of abusive behaviour; and possible intervention and rehabilitation activities.
strategies for handling cases of sexual assault
The range of strategies and approaches utilised in the identification, termination, and prevention of instances of sexual assault. This incudes understanding of the methods and procedures used to recognise instances of sexual assault, the legal implications, and possible intervention and rehabilitation activities. Sexual assault includes all kinds of practice of forcing a person into sexual acts against their will or without their consent, as well as cases when children and minors are involved in sexual activities.
therapy in health care
The principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions.
university procedures
The inner workings of a university, such as the structure of the relevant education support and management, the policies, and the regulations.
Cross-sector
49 competencesadolescent psychological development
The developments needs of children and young persons, their behaviour and the attachment relationships and the possible signs of developmental delay.
adult education
Instruction targeted at adult students, both in a recreational and in an academic context, for self-improvement purposes, or to better equip the students for the labour market.
assessment processes
Various evaluation techniques, theories, and tools applicable in the assessment of students, participants in a programme, and employees. Different assessment strategies such as initial, formative, summative and self- assessment are used for varying purposes.
behavioural disorders
The often emotionally disruptive types of behaviour a child or adult can show, such as attention deficit hyperactivity disorder (ADHD) or oppositional defiant disorder (ODD).
child protection
Framework of legislation and practice meant to prevent and protect children from abuse and harm
communication
The exchange and conveying of information, ideas, concepts, thoughts, and feelings through the use of a shared system of words, signs, and semiotic rules via a medium.
community education
Programs targeting the social development and learning of individuals in their own community, through a variety of formal or informal education methods.
consultation
The theories, methods and concepts related to consultation and communication with clients.
counselling methods
Counselling techniques used in different settings and with various groups and individuals, especially concerning methods of supervision and mediation in the counselling process.
court procedures
The regulations which are in place during the investigation of a court case and during a court hearing, and of how these events occur.
crime victims' needs
Set of needs required to protect victims of crimes such as respectful treatment, legal recognition, protection from harm during court or criminal investigations, psychological assistance, access to justice and compensation.
crime victims' rights
Legal rights to which victims of a crime are entitled to under national law.
criminal law
The legal rules, constitutions and regulations applicable for the punishment of offenders.
crisis intervention
Coping strategies in crisis cases which allow individuals to overcome their problems or fears and avoid psychological distress and breakdown.
curriculum objectives
The goals identified in curricula and defined learning outcomes.
dependency on drugs
Dependency on substances such as alcohol, prescribed medication or cocaine and their impact on the brain and human body.
developmental psychology
The study of human behaviour, performance, and psychological development from infancy to adolescence.
disability types
The nature and types of disabilities affecting the human beings such as physical, cognitive, mental, sensory, emotional or developmental and the specific needs and access requirements of disabled people.
education law
The area of law and legislation that concerns education policies and the people working in the sector in an (inter)national context, such as teachers, students, and administrators.
employment law
The law which mediates the relationship between employees and employers. It concerns employees' rights at work which are binding by the work contract.
family law
The legal rules that govern family-related disputes between individuals such as marriages, child adoption, civil unions, etc.
funding methods
The financial possibilities for funding projects such as the traditional ones, namely loans, venture capital, public or private grants up to alternative methods such as crowdfunding.
geriatrics
Geriatrics is a medical specialty mentioned in the EU Directive 2005/36/EC.
government social security programmes
The different areas of social security provided by the government, the different rights which citizens have, which benefits are available, the rules which regulate social security and the different situations in which they apply.
health care system
The structure and function of health care services.
humanitarian aid actors
Stakeholders and organisations involved in deploying humanitarian aid in emergency cases such as natural disasters, war or any other environmental calamity. Such actors can represent local, national, sectorial or international organisations dealing with relief work in third world countries.
illegal substances
The forbidden substances which cannot be transported from one area to another, or carried by an individual, as well as their nature and how to handle them.
immigration law
The regulations to follow to ensure compliance during investigations or advice in immigration cases and file handling.
job market offers
Job opportunities available on the labour market, depending on the economic field concerned.
learning difficulties
The learning disorders some students face in an academic context, especially Specific Learning Difficulties such as dyslexia, dyscalculia, and concentration deficit disorders.
learning needs analysis
The process of analysing a student's learning needs through observation and testing, potentially followed by the diagnosis of a learning disorder and a plan for additional support.
migration
The movement of people from one geographical location to another, and the commensurate impact on social, cultural, political and economical aspects.
older adults' needs
The physical, mental, and social needs of frail, older adults.
pedagogy
The discipline that concerns the theory and practice of education including the various instructional methods for educating individuals or groups.
personal development
The techniques and methods used to improve awareness and identity and develop talents and potential in human beings.
personality development theories
The theories of the healthy and psychopathological personality development.
primary school procedures
The inner workings of a primary school, such as the structure of the relevant education support and management, the policies, and the regulations.
psychological counselling methods
The various psychological counselling, training and coaching methods for persons of all ages, groups and organizations considering medical aspects.
public housing legislation
The regulations and legislation concerning the construction, maintenance and allocation of public housing facilities.
rehabilitation
The methods and procedures used to help an ill or injured person restore lost skills and regain self-sufficiency and control.
restorative justice
The justice system that is concerned more with the needs of the victims and the offenders, and of the involved community.
school psychology
The study of human behaviour and performance with respect to various school processes, the learning needs of young individuals, and the psychological tests accompanying this field of study.
scientific research methodology
The theoretical methodology used in scientific research involving doing background research, constructing an hypothesis, testing it, analysing data and concluding the results.
secondary school procedures
The inner workings of a secondary school, such as the structure of the relevant education support and management, the policies, and the regulations.
social pedagogy
Discipline combining the theory and practice of both education and care, seen from a holistic perspective.
social security law
Legislation concerning the protection of individuals and the provision of aid and benefits, such as health insurance benefits, unemployment benefits, welfare programs and other government-provided social security.
special needs education
The teaching methods, equipment and settings used to support students with special needs in achieving succes in school or community.
supervision of persons
The act of directing one individual or a group of individuals in a certain activity.
teamwork principles
The cooperation between people characterised by a unified commitment to achieving a given goal, participating equally, maintaining open communication, facilitating effective usage of ideas etc.
Optional skills and competences 133 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
45 competencesact discreetly
Be discreet and don't draw attention.
advise on mental health
Advise persons of all ages and groups in terms of the health-promoting aspects of individual behaviour and institutions with regard to the personal, social and structural factors on physical and mental health.
advise on social enterprise
Provide guidance and information in support to the creation or operational procedures of social enterprises.
advocate for healthcare users' needs
Promote patient and family needs in different settings such as inpatient, outpatient, at home, and in the community.
arrange in-home services for patients
Ensure that the medical discharge of a patient coincides with the arrangement of complementary medical services needed at home.
assess clients' drug and alcohol addictions
Interview clients and assess their addictions in order to establish an appropriate plan for action.
assess social work students
Assess the appropriate evaluation of students undergoing social work practice.
assess the development of youth
Evaluate the different aspects of development needs of children and young people.
assist children with special needs in education settings
Assist children with special needs, identifying their needs, modifying classroom equipment to accommodate them and helping them participate in school activities.
assist families in crisis situations
Help families by counselling them on how to cope with serious situations, where to find more specialised assistance and services that can help them overcome the family problems.
assist students with their dissertation
Support university students with the writing of their paper or theses. Advise on research methods or additions to certain parts of their dissertations. Report different types of errors, such as research or methodological errors, to the student.
assist the homeless
Work with homeless individuals and support them with their needs, taking into consideration their vulnerability and isolation.
carry out social work research
Initiate and design research to assess social problems and evaluate social work interventions. Use statistical sources to connect the individual data with more aggregated categories and interpret data relating to the social context.
- Scope note
- It includes web-based documentation.
communicate by use of interpretation services
Communicate through the help of an interpreter to facilitate verbal communication and cultural mediation.
counsel on end-of-life care
Advise elderly patients and their families on end-of-life care such as assisted ventilation, artificial feeding and other ethical issues.
empower individuals, families and groups
Empower individuals, families and groups towards healthy lifestyles and self-care.
engage with offenders
Work with offenders to promote social change, challenge their offending behaviour and stop its recurrence.
facilitate teamwork between students
Encourage students to cooperate with others in their learning by working in teams, for example through group activities.
help clients cope with grief
Provide support to clients having experienced the loss of close family or friends and help them to express their grief and recover.
identify mental health issues
Recognise and critically evaluate any possible mental health/illness issues.
identify skills gaps
Search and spot possible skills gaps of individuals by using skills assessment tests and tools. Suggest an action plan.
inform on the risks of substance and alcohol abuse
Provide information in the community about the risks and dangers of substance and alcohol abuse.
maintain records of phone calls
Keep track of the phone calls made. Record the caller's personal data, the content of the call and other metadata in accordance with company policies and legal regulations.
maintain telephony system
Prevent telephone faults. Report to the electricians for changing of the equipment and manage telephone installations and moves. Maintain voice-mail system which includes adding, deleting mailboxes and managing security codes and provide voicemail instruction for staff.
manage a social work unit
Lead the social workers team and be responsible for the quality and effectiveness of social services provided within a social work unit.
manage resources for educational purposes
Identify the necessary resources needed for learning purposes, such as materials in class or arranged transportation for a field trip. Apply for the corresponding budget and follow up on the orders.
manage volunteers
Coordinate a staff of volunteers. Manage their tasks, recruitment, programmes and budgets.
perform street interventions in social work
Conduct outreach activities by providing direct information or counselling services to individuals in their neighbourhood or in the streets, usually targeted at youth or homeless people.
plan youth activities
Run projects organised for young people such as arts-based activities, outdoor education and sporting activities.
promote mental health
Promote factors that enhance emotional well-being such as self-acceptance, personal growth, purpose in life, control of one`s environment, spirituality, self-direction and positive relationships.
provide domestic care
Assess the support needs of individuals and provide care to people who are usually disabled, in their own homes.
serve on academic committee
Contribute to university or college managerial decisions, such as budgetary issues, school policy reviews and recommendations, department promotions, and hiring of new staff members. This may also include participation in discussions around educational policy reforms.
supervise doctoral students
Assist students working on a doctorate in specifying their research question and deciding on a methodology. Monitor their progress and conduct quality reviews of their work.
supervise educational staff
Monitor and evaluate the actions of the educational staff such as teaching or research assistants and teachers and their methods. Mentor, train, and give advice to them if necessary.
supervise students in social services
Supervise social work students while they are on social work placement. Share expertise and train them to execute their responsibilities well.
support individuals to adjust to physical disability
Assist individuals to adjust to the implications of physical disability and to understand the new responsibilities and level of dependency.
support social service users at the end of life
Support individuals to prepare for the end of life and to plan the care and support they wish to receive through the process of dying, providing care and support as death approaches and carrying out agreed actions immediately after death.
support traumatised children
Support children who have experienced trauma, identifying their needs and working in ways that promote their rights, inclusion and well being.
use clinical assessment techniques
Use clinical reasoning techniques and clinical judgement when applying a range of appropriate assessment techniques, such as mental status assessment, diagnosis, dynamic formulation, and potential treatment planning.
use computer telephony integration
Utilise technology that allows interaction between telephone and computer in order to enable call services directly within a desktop environment.
digital
work in multidisciplinary health teams
Participate in the delivery of multidisciplinary health care, and understand the rules and competences of other healthcare related professions.
work on the effects of abuse
Work with individuals on the effects of abuse and trauma; such as sexual, physical, psychological, cultural and neglect.
work with healthcare users' social network
Get involved with the friends, families and other relevant actors important for the client or patient being treated, under the conditions of confidentiality and transparency.
work with patterns of psychological behaviour
Work with the patterns of a patient or client's psychological behaviour, which may be outside of their conscious awareness, such as non-verbal and pre-verbal patterns, clinical processes of defence mechanisms, resistances, transference and counter-transference.
work with social service users in a group
Establish a group of social service users and work together towards individual and group goals.
Cross-sector
88 competencesadapt teaching to target group
Instruct students in the most fitting manner in regards to the teaching context or the age group, such as a formal versus an informal teaching context, and teaching peers as opposed to children.
address public health issues
Promote healthy practices and behaviours to ensure that populations stay healthy.
advise on conflict management
Advise private or public organisations on monitoring possible conflict risk and development, and on conflict resolution methods specific to the identified conflicts.
advise on social security benefits
Advise citizens on government-regulated benefits they are eligible for, such as unemployment benefits, family benefits, and other social security benefits.
advise on training courses
Provide information on possible training options or qualifications and available funding resources, depending on the needs and educational background of the individual.
analyse call performance trends
Analyse call quality and performance trends. Provide recommendations for future improvement.
apply foreign languages in social services
Communicate with social service users and social services providers in foreign languages, according to their needs.
apply intercultural teaching strategies
Ensure that the content, methods, materials and the general learning experience is inclusive for all students and takes into account the expectations and experiences of learners from diverse cultural backgrounds. Explore individual and social stereotypes and develop cross-cultural teaching strategies.
apply knowledge of human behaviour
Practice principles related to group behaviour, trends in society, and influence of societal dynamics.
apply scientific methods
Apply scientific methods and techniques to investigate phenomena, by acquiring new knowledge or correcting and integrating previous knowledge.
apply teaching strategies
Employ various approaches, learning styles, and channels to instruct students, such as communicating content in terms they can understand, organising talking points for clarity, and repeating arguments when necessary. Use a wide range of teaching devices and methodologies appropriate to the class content, the learners' level, goals, and priorities.
- Scope note
- This includes the use of teaching devices such as diagrams and other visual aids.
assess offenders' risk behaviour
Assess and monitor the behaviour of offenders to gauge whether they pose any further risk to society, and what their chances for positive rehabilitation are, by assessing the environment they're in, the behaviour they show, and their efforts in rehabilitation activities.
assess students
Evaluate the students' (academic) progress, achievements, course knowledge and skills through assignments, tests, and examinations. Diagnose their needs and track their progress, strengths, and weaknesses. Formulate a summative statement of the goals the student achieved.
- Scope note
- The skill applies to all educational levels such as primary, secondary, post-secondary and tertiary education.
assist in the organisation of school events
Provide assistance in the planning and organisation of school events, such as the school's open house day, a sports game or a talent show.
assist students in their learning
Support and coach students in their work, give learners practical support and encouragement.
assist students with equipment
Provide assistance to students when working with (technical) equipment used in practice-based lessons and solve operational problems when necessary.
assist with funeral planning
Aid the families of patients with terminal illnesses with issues related to the organisation of the funeral.
build community relations
Establish affectionate and long-lasting relationships with local communities, e.g. by organising special programms for kindergarden, schools and for dissabled and older people, raising awareness and receiving community appreciation in return.
communicate about youth's well-being
Communicate about youth's behaviour and welfare with parents, schools and other people in charge of the youth's upbringing and education.
communicate by telephone
Liaise via telephone by making and answering calls in a timely, professional and polite manner.
communicate with youth
Use verbal and non-verbal communication and communicate through writing, electronic means, or drawing. Adapt your communication to children and young people`s age, needs, characteristics, abilities, preferences, and culture.
compile course material
Write, select or recommend a syllabus of learning material for the students enrolled in the course.
comply with legislation related to health care
Comply with the regional and national health legislation which regulates relations between suppliers, payers, vendors of the healthcare industry and patients, and the delivery of healthcare services.
conduct field work
Conducts field work or research which is the collection of information outside of a laboratory or workplace setting. Visit places in order to collect specific information about the field.
conduct qualitative research
Gather relevant information by applying systematic methods, such as interviews, focus groups, text analysis, observations and case studies.
conduct quantitative research
Execute a systematic empirical investigation of observable phenomena via statistical, mathematical or computational techniques.
conduct scholarly research
Plan scholarly research by formulating the research question and conducting empirical or literature research in order to investigate the truth of the research question.
consult student's support system
Communicate with multiple parties, including teachers and the family of the student, to discuss the student's behaviour or academic performance.
cooperate with education professionals
Communicate with teachers or other professionals working in education in order to identify needs and areas of improvement in education systems, and to establish a collaborative relationship.
counsel students
Provide assistance to students with educational, career-related or personal issues such as course selection, school adjustment en social integration, career exploration and planning, and family problems.
demonstrate when teaching
Present to others examples of your experience, skills, and competences that are appropriate to specific learning content to help students in their learning.
develop a collaborative therapeutic relationship
Develop a mutually collaborative therapeutic relationship during treatment, fostering and gaining healthcare users' trust and cooperation.
develop course outline
Research and establish an outline of the course to be taught and calculate a time frame for the instructional plan in accordance with school regulations and curriculum objectives.
develop learning curriculum
Develop and plan the learning goals and outcomes for education institutions, as well as the required teaching methods and potential education resources. Organise content, form, methods and technologies for delivery of study experiences.
develop social security programmes
Develop programmes and policies which aim to protect citizens and grant them rights in order to aid them, such as providing unemployment and family benefits, as well as to prevent misuse of government-provided aid.
discuss research proposals
Discuss proposals and projects with researchers, decide on resources to allocate and whether to move forward with the study.
establish collaborative relations
Establish a connection between organisations or individuals which may benefit from communicating with one another in order to facilitate an enduring positive collaborative relationship between both parties.
evaluate older adults' ability to take care of themselves
Assess the condition of an older patient and decide if he or she needs assistance in taking care of him- or herself to eat or to bathe and in meeting his/hers social and psychological needs.
give constructive feedback
Provide founded feedback through both criticism and praise in a respectful, clear, and consistent manner. Highlight achievements as well as mistakes and set up methods of formative assessment to evaluate work.
guarantee students' safety
Ensure all students falling under an instructor or other person’s supervision are safe and accounted for. Follow safety precautions in the learning situation.
handle humanitarian response programs
Facilitate the distribution of humanitarian aid within geographical areas affected by war, natural disasters or other environmental problems and hazards.
implement scientific decision making in healthcare
Implement scientific findings for evidence-based practice, integrating research evidence into decision making by forming a focused clinical question in response to a recognised information need, searching for the most appropriate evidence to meet that need, critically appraising the retrieved evidence, incorporating the evidence into a strategy for action, and evaluating the effects of any decisions and actions taken.
keep records of attendance
Keep track of the pupils who are absent by recording their names on a list of absentees.
liaise with educational staff
Communicate with the school staff such as teachers, teaching assistants, academic advisors, and the principal on issues relating to students' well-being. In the context of a university, liaise with the technical and research staff to discuss research projects and courses-related matters.
liaise with educational support staff
Communicate with education management, such as the school principal and board members, and with the education support team such as the teaching assistant, school counsellor or academic advisor on issues relating the students' well-being.
maintain privacy of service users
Respect and maintain the dignity and privacy of the client, protecting his or her confidential information and clearly explaining policies about confidentiality to the client and other parties involved.
monitor developments in field of expertise
Keep up with new research, regulations, and other significant changes, labour market related or otherwise, occurring within the field of specialisation.
monitor educational developments
Monitor the changes in educational policies, methodologies and research by reviewing relevant literature and liaising with education officials and institutions.
monitor student's behaviour
Supervise the student's social behaviour to discover anything unusual. Help solve any issues if necessary.
oversee extra-curricular activities
Supervise and potentially organise educational or recreational activities for the students outside of mandatory classes.
participate in scientific colloquia
Take part in symposia, international experts’ conferences, and congresses to present research projects, methods, and results and to gather information on developments in academic research.
perform classroom management
Maintain discipline and engage students during instruction.
perform educational testing
Carry out psychological and educational tests on the personal interests, personality, cognitive capabilities, or language or mathematic skills of a student.
perform fundraising activities
Perform activities which will raise funds for an organisation or campaign, such as speaking with the public, gathering funds during fundraising or other general events, and using online fundraising tools.
perform playground surveillance
Observe students' recreational activities to ensure student safety and well-being and intervene when necessary.
prepare lesson content
Prepare content to be taught in class in accordance with curriculum objectives by drafting exercises, researching up-to-date examples etc.
prepare youths for adulthood
Work with children and young people to identify the skills and abilities they will need for their transition to become independent and self-sufficient adults.
present reports
Display results, statistics and conclusions to an audience in a transparent and straightforward way.
promote human rights
Promote and respect human rights and diversity in light of the physical, psychological, spiritual and social needs of autonomous individuals, taking into account their opinions, beliefs and values, and the international and national codes of ethics, as well as the ethical implications of healthcare provision, ensuring their right to privacy and honouring for the confidentiality of healthcare information.
promote social security programmes
Promote government programmes dealing with the provision of aid to individuals in order to gain support for the development and implementation of social security programmes.
promote the safeguarding of young people
Understand safeguarding and what should be done in cases of actual or potential harm or abuse.
promote youth work in the local community
Disseminate information on the advantages of youth work in the local community and help create synergies with third parties that support and promote youth work in general.
provide career counselling
Advise beneficiaries on future career options through counselling and, potentially, through career testing and evaluation.
provide community development services
Provide community based social services to specific groups, individuals or families by assessing their needs, collaborating with appropriate organisations and authorities and facilitating seminars and group workshops that improve their well-being in the local area.
provide immigration advice
Provide immigration advice to people seeking to move abroad or require entry in a nation in terms of necessary procedures and documentation, or procedures dealing with integration.
provide information on school services
Present information on the educational and support services of a school or university to students and their parents, such as career guidance services or offered courses.
provide lesson materials
Ensure that the necessary materials for teaching a class, such as visual aids, are prepared, up-to-date, and present in the instruction space.
provide social guidance over the phone
Give social support and advice to individuals over the phone listening to their concerns and reacting accordingly.
provide technical expertise
Provide expert knowledge in a particular field, especially concerning mechanical or scientific subjects, to decision makers, engineers, technical staff or journalists.
provide testimony in court hearings
Provide testimony in court hearings regarding a variety of social matters and other events.
provide victim assistance
Provide support to victims of crimes to help them cope with the situation, including with crime victimization.
publish academic research
Conduct academic research, in universities and research institutions, or on a personal account, publish it in books or academic journals with the aim of contributing to a field of expertise and achieving personal academic accreditation.
research
raise awareness on local community's priorities
Intervene and implement programs or activities that raise awareness of issues relevant for the respective local community, such as social or economic inequality, gender issues, violence, and drug abuse.
show consideration for student's situation
Take students' personal backgrounds into consideration when teaching, showing empathy and respect.
supervise staff
Oversee the selection, training, performance and motivation of staff.
support children's wellbeing
Provide an environment that supports and values children and helps them to manage their own feelings and relationships with others.
support juvenile victims
Support young victims in difficult situations such as court trial or interrogation. Monitor their mental and emotional well-being. Ensure they know they are being helped.
support migrants to integrate in the receiving country
Assist and offer support to migrants with their integration in the receiving society, both from an administrative and social point of view.
support social service users to live at home
Support social service users to develop their own personal resources and work with them to access additional resources, services and facilities.
support social service users to manage their financial affairs
Work with individuals to access information and advice about their financial affairs and support them to manage and monitor their finances.
support the positiveness of youths
Help children and young people to assess their social, emotional and identity needs and to develop a positive self image, enhance their self esteem and improve their self reliance.
support victims of human rights violations
Support individuals or groups who have been a target of abuse, discrimination, violence or other acts which violate human rights agreements and regulations in order to protect them and provide them with necessary aid.
support volunteers
Follow up volunteer activity.
tackle issues that block academic progress
Address the issues that can block a pupil`s school progress, such as social, psychological, emotional or physical difficulties, through counselling and intervention methods.
teach principles of social work
Instruct students in the theory and practice of social work including social work knowledge, skills, and values to prepare them in engaging in culturally competent social work with diverse populations and communities.
work for public inclusion
Work on an educational level with specific groups for public inclusion, like prisoners, youth, children.
work with virtual learning environments
Incorporate the use of online learning environments and platforms into the process of instruction.
digital
write work-related reports
Compose work-related reports that support effective relationship management and a high standard of documentation and record keeping. Write and present results and conclusions in a clear and intelligible way so they are comprehensible to a non-expert audience.