Membership managers oversee and coordinate the membership plan, support existing members and engage with possible new members. They analyse the market trend reports and develop marketing plans accordingly. Membership managers monitor and ensure the efficiency of processes, systems and strategies.
No competences in this bucket.
The handling or managing of business processes in a responsible and ethical manner considering the economic responsibility towards shareholders as equally important as the responsibility towards environmental and social stakeholders.
Processes and principles related to the customer, client, service user and to personal services; these may include procedures to evaluate customer's or service user's satisfaction.
The offered products, their functionalities, properties and legal and regulatory requirements.
The set of commonly shared principles in regards with communication such as active listening, establish rapport, adjusting the register, and respecting the intervention of others.
The customer-oriented management approach and basic principles of successful customer relations that focus on interactions with customers such as technical support, customer services, after-sales support and direct communication with the customer.
No competences in this bucket.
Identify trends in membership and determine areas of potential membership growth.
Provide internal coordination for membership work such as oversee implementation of efficient membership processes, systems and strategies and ensure affiliate information is accurate and up to date.
Create proposals for membership strategies such as options for alternative membership models, membership rules and financial modelling.
Use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services.
Ensure efficient internal processes and systems in order to manage membership and oversee the work related to it.
Add and update membership information and analyze and report on statistical membership information.
Ensure good service for all members by monitoring the mail box on a regular basis, by resolving membership issues that arise and by advising members on benefits and renewals.
Carry out assessment and recruitment of members.
Run the management of an establishment and ensure that every need for an smooth running of the operations is looked after.
Solve problems which arise in planning, prioritising, organising, directing/facilitating action and evaluating performance. Use systematic processes of collecting, analysing, and synthesising information to evaluate current practice and generate new understandings about practice.
Reach out to and meet up with people in a professional context. Find common ground and use your contacts for mutual benefit. Keep track of the people in your personal professional network and stay up to date on their activities.
Lead and manage according to the organisation's code of conduct.
Liaise with managers of other departments ensuring effective service and communication, i.e. sales, planning, purchasing, trading, distribution and technical.
Manage employees and subordinates, working in a team or individually, to maximise their performance and contribution. Schedule their work and activities, give instructions, motivate and direct the workers to meet the company objectives. Monitor and measure how an employee undertakes their responsibilities and how well these activities are executed. Identify areas for improvement and make suggestions to achieve this. Lead a group of people to help them achieve goals and maintain an effective working relationship among staff.
Ensure quality and correctness of provided information, depending on the type of audience and context.
Direct and supervise the day-to-day activities of subordinate personnel.
Apply techniques of communication which allow interlocutors to better understand each other and communicate accurately in the transmission of messages.
No competences in this bucket.
No competences in this bucket.
The characteristics and functioning of software programs for office tasks such as word processing, spreadsheets, presentation, email and database.
No competences in this bucket.
Oversee and carry out several tasks in the membership administration process such as reporting membership numbers, ensure that the website is reviewed and maintained and writing newsletters.
Strive to achieve objectives despite the pressures arising from unexpected factors outside of your control.
Manage problems, protestations and disputes on the job.
Create flyers such as recruitment flyers in order to recruit people or publicity flyers in order to contribute to the development of publicity campaigns.
Make immediate operating decisions as necessary without reference to others, taking into account the circumstances and any relevant procedures and legislation. Determine alone which option is the best for a particular situation.
Set up procedures for maintaining and improving health and safety in the establishment or workplace.
Encourage and foster creative processes from setting up brainstorming sessions, incubating ideas, up to contrasting them with other ideas and undergoing feasibility tests of the prospects.
Compose work-related reports that support effective relationship management and a high standard of documentation and record keeping. Write and present results and conclusions in a clear and intelligible way so they are comprehensible to a non-expert audience.