sommelier

sparkling wines

The varieties of sparkling wines and their match with food products.

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wine characteristics

The origins and characteristics of international wines.

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assist customers

Provide support and advice to customers in making purchasing decisions by finding out their needs, selecting suitable service and products for them and politely answering questions about products and services.

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check wine quality

Control the quality of wines and report corked or spoiled wines and return them to suppliers.

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compile wine lists

Create and update wine lists ensuring it complements the food menu and brand characteristics

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decant wines

Identify when wine should be decanted. Decant the bottles in presence of guests in a professional and safe way. Decanting especially benefits red wines. Pour wine from one container into another, typically in order to separate out sediment.

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organise wine cellar

Systematise the wine cellar to ensure an appropriate amount and variation of wine and carry-out efficient and effective stock rotation.

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prepare alcoholic beverages

Make and serve alcoholic beverages according to the customer's wants.

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recommend wines

Offer recommendations to customers on available wines and advise combinations of wines with specific dishes on the menu.

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select glassware for serving

Choose appropriate glassware for beverages and inspect glass quality and cleanliness.

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serve wines

Provide wine using proper techniques in front of the customers. Open the bottle correctly, decant the wine if needed, serve and keep the wine in the proper temperature and container.

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comply with food safety and hygiene

Respect optimal food safety and hygiene during preparation, manufacturing, processing, storage, distribution and delivery of food products.

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maintain customer service

Keep the highest possible customer service and make sure that the customer service is at all times performed in a professional way. Help customers or participants feel at ease and support special requirements.

Scope note

Might include keeping the customers informed about the current status of their orders or waiting times.

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order supplies

Command products from relevant suppliers to get convenient and profitable products to purchase.

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train employees

Lead and guide employees through a process in which they are taught the necessary skills for the perspective job. Organise activities aimed at introducing the work and systems or improving the performance of individuals and groups in organisational settings.

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upsell products

Persuade customers to buy additional or more expensive products.

Scope note

Products include also services.

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apply foreign languages in hospitality

Use the mastery of foreign languages orally or written in the hospitality sector in order to communicate with colleagues, customers or guests.

Usage Competence references ESCO source