ATM repair technician

ATM systems

The different technologies, software, hardware and operations that are used or can be found in automated teller machines.

digital

Usage Competence references ESCO source

electronics

The functioning of electronic circuit boards, processors, chips, and computer hardware and software, including programming and applications.

digital

Usage Competence references ESCO source

mechanical tools

Various type of machines and tools, including their designs, uses, repair, and maintenance.

Usage Competence references ESCO source

security threats

Types of cyber or physical security threats to public and private security such as unauthorised entry, aggressive behaviour, molestation, robbery, theft, hacking, malware, phishing, identity theft, assault, kidnapping, murder and public demonstration.

Usage Competence references ESCO source

provide customer information related to repairs

Inform customers about necessary repairs or replacements, discuss products, services and costs, include accurate technical information.

Usage Competence references ESCO source

apply company policies

Apply the principles and rules that govern the activities and processes of an organisation.

Usage Competence references ESCO source

create solutions to problems

Solve problems which arise in planning, prioritising, organising, directing/facilitating action and evaluating performance. Use systematic processes of collecting, analysing, and synthesising information to evaluate current practice and generate new understandings about practice.

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identify security threats

Identify security threats during investigations, inspections, or patrols, and perform the necessary actions to minimise or neutralise the threat.

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lift heavy weights

Lift heavy weights and apply ergonomic lifting techniques to avoid damaging the body.

Usage Competence references ESCO source

maintain customer service

Keep the highest possible customer service and make sure that the customer service is at all times performed in a professional way. Help customers or participants feel at ease and support special requirements.

Scope note

Might include keeping the customers informed about the current status of their orders or waiting times.

Usage Competence references ESCO source

perform maintenance on installed equipment

Perform the maintenance on installed equipment on-site. Follow procedures to avoid uninstalling equipment from machinery or vehicles.

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perform test run

Perform tests putting a system, machine, tool or other equipment through a series of actions under actual operating conditions in order to assess its reliability and suitability to realise its tasks, and adjust settings accordingly.

Usage Competence references ESCO source

provide customer follow-up services

Register, follow-up, solve and respond to customer requests, complaints and after-sales services.

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repair equipment on site

Identify malfunctions and repair or replace multi-media, audio-visual and computer systems, hardware and equipment on site.

digital

Usage Competence references ESCO source

replace defect components

Remove defective parts and replace them with functioning components.

green

Usage Competence references ESCO source

troubleshoot

Identify operating problems, decide what to do about it and report accordingly.

Usage Competence references ESCO source

use repair manuals

Apply the information, such as periodic maintenance charts, step by step repair instructions, troubleshooting information and overhaul procedures to perform routine maintenance and repairs.

Usage Competence references ESCO source

information confidentiality

The mechanisms and regulations which allow for selective access control and guarantee that only authorised parties (people, processes, systems and devices) have access to data, the way to comply with confidential information and the risks of non-compliance.

digital

Usage Competence references ESCO source

disassemble machines

Disassemble machines following defined procedures and inventory for the suitable handling of parts. Ensure that machines can be reassembled following disassembly.

Usage Competence references ESCO source

issue sales invoices

Prepare the invoice of goods sold or services provided, containing individual prices, the total charge, and the terms. Complete order processing for orders received via telephone, fax and internet and calculate the customer’s final bill.

Usage Competence references ESCO source

report to the team leader

Keep the team leader informed on current and emerging issues.

Usage Competence references ESCO source

administer appointments

Accept, schedule and cancel appointments.

Usage Competence references ESCO source

apply technical communication skills

Explain technical details to non-technical customers, stakeholders, or any other interested parties in a clear and concise manner.

Usage Competence references ESCO source

assemble machines

Put together devices, and components according to drawings. Program and install the components where needed.

Usage Competence references ESCO source

clean equipment

Perform cleaning routines after equipment use.

Usage Competence references ESCO source

communicate by telephone

Liaise via telephone by making and answering calls in a timely, professional and polite manner.

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communicate with customers

Respond to and communicate with customers in the most efficient and appropriate manner to enable them to access the desired products or services, or any other help they may require.

Usage Competence references ESCO source

drive vehicles

Be able to drive vehicles; have the approapriate type of driving license according to the type of motor vehicle used.

Usage Competence references ESCO source

install software

Install machine-readable instructions, such as computer programs, in order to direct the computer's processor to perform a certain set of actions.

digital

Usage Competence references ESCO source

maintain records of maintenance interventions

Keep written records of all repairs and maintenance interventions undertaken, including information on the parts and materials used, etc.

Usage Competence references ESCO source

make independent operating decisions

Make immediate operating decisions as necessary without reference to others, taking into account the circumstances and any relevant procedures and legislation. Determine alone which option is the best for a particular situation.

Usage Competence references ESCO source

manage schedule of tasks

Maintain an overview of all the incoming tasks in order to prioritise the tasks, plan their execution, and integrate new tasks as they present themselves.

Usage Competence references ESCO source

order supplies

Command products from relevant suppliers to get convenient and profitable products to purchase.

Usage Competence references ESCO source

perform services in a flexible manner

Adapt service approach when circumstances change.

Usage Competence references ESCO source

secure working area

Secure the operation site fixing boundaries, restricting access, placing signs and taking other measures in order to guarantee public and staff safety.

Usage Competence references ESCO source

work ergonomically

Apply ergonomy principles in the organisation of the workplace while manually handling equipment and materials.

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work in shifts

Work in rotating shifts, where the goal is to keep a service or production line running around the clock and each day of the week.

Usage Competence references ESCO source