ICT capacity planners ensure that the capacity of ICT services and ICT infrastructure is able to deliver agreed service level targets in a cost effective and timely manner. They also consider all resources required to deliver the appropriate ICT service, and plan for short, medium, and long term business requirements.
No competences in this bucket.
The high level planning for managing and optimising business processes, ideas or content by gathering contributions from a big community of people, including on-line groups.
The methods, techniques and ICT tools used for planning the maximum amount of work that an organisation is capable of completing in a given period, based on the number of machines, workers and shifts and taking into account constraints such as quality problems, delays and material handling.
The system, network, hardware and software applications and components, as well as devices and processes that are used in order to develop, test, deliver, monitor, control or support ICT services.
The high level planning for managing and optimising business processes internally, usually in order to maintain control of critical aspects of work.
The high level planning for managing and optimising external services of providers to execute business processes.
Specific software system (SAS) used for advanced analytics, business intelligence, data management, and predictive analytics.
Schedule the longer-term hardware capacity, ICT infrastructure, computing resources, human resources and other aspects needed to meet changing demands for ICT products and services.
Guarantee that the state of events is in accordance with the ICT rules and procedures described by an organisation for their products, services and solutions.
Study clients' needs and expectations for a product or service in order to identify and resolve inconsistencies and possible disagreements of involved stakeholders.
Apply the principles and rules that govern the activities and processes of an organisation.
Undertake a systematic statistical examination of data representing past observed behaviour of the system to be forecast, including observations of useful predictors outside the system.
Create financial and statistical reports based on collected data which are to be presented to managing bodies of an organisation.
Predict and define workload needed to be done in a certain amount of time, and the time it would take to perform these tasks.
Optimise the series of operations of an organisation to achieve efficiency. Analyse and adapt existing business operations in order to set new objectives and meet new goals.
Evaluate the condition of a business on its own and in relation to the competitive business domain, performing research, placing data in context of the business' needs and determining areas of opportunity.
Estimate the expected input in terms of time, human and financial resources necessary to achieve the project objectives.
Prepare, compile and communicate reports with broken down cost analysis on the proposal and budget plans of the company. Analyse the financial or social costs and benefits of a project or investment in advance over a given period of time.
No competences in this bucket.
The tools, methods and notations such as Business Process Model and Notation (BPMN) and Business Process Execution Language (BPEL), used to describe and analyse the characteristics of a business process and model its further development.
The technologies which enable access to hardware, software, data and services through remote servers and software networks irrespective of their location and architecture.
The quality models for ICT services which address the maturity of the processes, the adoption of recommended practices and their definition and institutionalisation that allow the organisation to reliably and sustainably produce required outcomes. It includes models in a lot of ICT areas.
Best practices and guidelines established for securing information and communication technology (ICT) systems and data. Standards as is the case of ISO 27000 series, provide a framework for implementing effective security controls, including access control, risk assessment and incident management, as well as to provide compliance of anorganisation.
The computer language LDAP is a query language for retrieval of information from a database and of documents containing the needed information.
The computer language LINQ is a query language for retrieval of information from a database and of documents containing the needed information. It is developed by the software company Microsoft.
The computer language MDX is a query language for retrieval of information from a database and of documents containing the needed information. It is developed by the software company Microsoft.
The computer language N1QL is a query language for retrieval of information from a database and of documents containing the needed information. It is developed by the software company Couchbase.
The field of standardised computer languages for retrieval of information from a database and of documents containing the needed information.
The query languages such as SPARQL which are used to retrieve and manipulate data stored in Resource Description Framework format (RDF).
The computer language SPARQL is a query language for retrieval of information from a database and of documents containing the needed information. It is developed by the international standards organisation World Wide Web Consortium.
The computer language XQuery is a query language for retrieval of information from a database and of documents containing the needed information. It is developed by the international standards organisation World Wide Web Consortium.
Legislation, on a national or international level, that governs labour conditions in various fields between labour parties such as the government, employees, employers, and trade unions.
The sequence of steps, such as planning, creating, testing and deploying and the models for the development and life-cycle management of a system.
No competences in this bucket.
Handle components of ICT system by maintaining configuration, managing users, monitoring resource use, performing backups and installing hardware or software to comply with the set requirements.
Give instructions to colleagues and other cooperating parties in order to reach the desired outcome of a technological project or achieve set goals within an organisation dealing with technology.
Develop the database design models and diagrams which establish the structure of a database by using modelling software tools to be implemented in further processes.
Deliver and instalI computers or ICT systems, ensuring testing and preparation for use.
Draft a database scheme by following the Relational Database Management System (RDBMS) rules in order to create a logically arranged group of objects such as tables, columns and processes.
Organise and execute audits in order to evaluate ICT systems, compliance of components of systems, information processing systems and information security. Identify and collect potential critical issues and recommend solutions based on required standards and solutions.
Create an encrypted connection between private networks, such as different local networks of a company, over the internet to ensure that only authorized users can access it and that the data cannot be intercepted.
Select existing workloads and processes for potential migration to the cloud and choose migration tools. Determine a new cloud architecture for an existing solution, plan a strategy for migrating existing workloads to the cloud.
Advise on appropriate solutions in the field of ICT by selecting alternatives and optimising decisions while taking into account potential risks, benefits and overall impact to professional customers.
Utilise specialised ICT tools to create computer code that is interpreted by the corresponding run-time environments in order to extend applications and automate common computer operations. Use programming languages which support this method such as Unix Shell scripts, JavaScript, Python and Ruby.
Gather a response and analyse data from customers to identify requests or problems in order to improve applications and overall customer satisfaction.
Solve problems which arise in planning, prioritising, organising, directing/facilitating action and evaluating performance. Use systematic processes of collecting, analysing, and synthesising information to evaluate current practice and generate new understandings about practice.
Identify the workflow and resource requirements for a particular process, using a variety of tools such as process simulation software, flowcharting and scale models.
Identify problems with servers, desktops, printers, networks, and remote access, and perform actions which solve the problems.
Manage and plan various resources, such as human resources, budget, deadline, results, and quality necessary for a specific project, and monitor the project's progress in order to achieve a specific goal within a set time and budget.
Develop and organise the distribution of structured documents to assist people using a particular product or system, such as written or visual information about an application system and how to use it.
Make use of various types of communication channels such as verbal, handwritten, digital and telephonic communication with the purpose of constructing and sharing ideas or information.