Laundry and dry cleaning managers oversee the laundry operations in an institutional laundry. They supervise laundry and dry cleaning staff, plan and enforce safety procedures, order supplies and oversee the laundry's budget. Laundry and dry cleaning managers ensure the quality standards and that customers' expectations are met.
No competences in this bucket.
The handling or managing of business processes in a responsible and ethical manner considering the economic responsibility towards shareholders as equally important as the responsibility towards environmental and social stakeholders.
Processes and principles related to the customer, client, service user and to personal services; these may include procedures to evaluate customer's or service user's satisfaction.
The offered products, their functionalities, properties and legal and regulatory requirements.
The set of commonly shared principles in regards with communication such as active listening, establish rapport, adjusting the register, and respecting the intervention of others.
The customer-oriented management approach and basic principles of successful customer relations that focus on interactions with customers such as technical support, customer services, after-sales support and direct communication with the customer.
The national and international requirements, specifications and guidelines to ensure that products, services and processes are of good quality and fit for purpose.
No competences in this bucket.
Use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services.
Build a lasting and meaningful relationship with customers in order to ensure satisfaction and fidelity by providing accurate and friendly advice and support, by delivering quality products and services and by supplying after-sales information and service.
Plan the working schedule of a group of people in order to meet all time and quality requirements. Supervise, support and instruct members of a team. Provide feedback to teams and individuals on work carried out.
Ensure that guest laundry is collected, cleaned and returned to a high standard and in a timely fashion.
Run the management of an establishment and ensure that every need for an smooth running of the operations is looked after.
Adjust work schedule in order to maintain permanent shift operation.
Analyse the steps which have been taken in order to reach the organisation's goals in order to assess the progress which has been made, the feasibility of the goals, and to ensure the goals can be met according to deadlines.
Collaborate and perform hands-on work with other departments, managers, supervisors, and workers in different aspects of the business from preparing accounting reports, envisioning the marketing campaigns up to having contact with clients.
Solve problems which arise in planning, prioritising, organising, directing/facilitating action and evaluating performance. Use systematic processes of collecting, analysing, and synthesising information to evaluate current practice and generate new understandings about practice.
Ensure that the equipment required for operations is regularly checked for faults, that routine maintenance tasks are performed, and that repairs are scheduled and performed in the case of damage or flaws.
Lead and manage according to the organisation's code of conduct.
Administer complaints and negative feedback from customers in order to address concerns and where applicable provide a quick service recovery.
Keep the highest possible customer service and make sure that the customer service is at all times performed in a professional way. Help customers or participants feel at ease and support special requirements.
Plan, monitor, report on the budget and prepare set production budgets.
Oversee all personnel and processes to comply with health, safety and hygiene standards. Communicate and support alignment of these requirements with the company's health and safety programmes.
Manage employees and subordinates, working in a team or individually, to maximise their performance and contribution. Schedule their work and activities, give instructions, motivate and direct the workers to meet the company objectives. Monitor and measure how an employee undertakes their responsibilities and how well these activities are executed. Identify areas for improvement and make suggestions to achieve this. Lead a group of people to help them achieve goals and maintain an effective working relationship among staff.
Ensure all employees are providing excellent customer service in accordance to company policy.
Plans shifts of employees to ensure completion of all customer orders and satisfactory completion of the production plan.
Direct and supervise the day-to-day activities of subordinate personnel.
No competences in this bucket.
The policies to achieve set of goals and targets regarding the development and maintenance of an organisation.
Preventive and interventional methods used in the cleaning industry to maintain health and safety for all workers and tertiary persons.
No competences in this bucket.
Collect the dirty pieces of clothing or other linen within the facility and send them to the laundry service.
Check which items are suitable or unsuitable for dry-cleaning by interpreting care labels and decide which dry cleaning processes may be required.
Control product inventory in balance of availability and storage costs.
Sort clothing items according to their colour or fabric by inspecting and reading care tags or labels. They indicate agitations, how a particular fabric should best be washed, bleached, dryed, ironed and cleaned.
Dismiss employees from their job.
Analyse employees' individual performances over a certain time span and communicate your conclusions to the employee in question or higher management. Evaluate achievements of staff members.
Fix and schedule professional appointments or meetings for clients or superiors.
Implement strategies which aim to promote a specific product or service, using the developed marketing strategies.
Liaise with managers of other departments ensuring effective service and communication, i.e. sales, planning, purchasing, trading, distribution and technical.
Ensure clear and effective channels of communication across all departments within the organisation and support functions, both internally and externally ensuring that the team is aware of the standards and objectives of the department/business unit. Implement the disciplinary and grievance procedures as required ensuring that a fair and consistent approach to managing performance is consistently achieved. Assist in the recruitment process and manage, train and motivate employees to achieve/exceed their potential using effective performance management techniques. Encourage and develop a team ethic amongst all employees.
Maintain personnel records as well as payroll reports. Record evaluations, promotions or disciplinary actions.
Regularly review sales and profit performance.
Develop, document and implement traffic and workflow processes across the company for different functions. Liaise with several departments and services such as account management and the creative director to plan and resource work.
Command products from relevant suppliers to get convenient and profitable products to purchase.
Monitor and assure the quality of the provided goods or services by overseeing that all the factors of the production meet quality requirements. Supervise product inspection and testing.
Set up procedures for maintaining and improving health and safety in the establishment or workplace.
Lead and guide employees through a process in which they are taught the necessary skills for the perspective job. Organise activities aimed at introducing the work and systems or improving the performance of individuals and groups in organisational settings.
Clean products or surfaces by using solvents to dissolve or extract other unnecessary substances.