characteristics of products
The tangible characteristics of a product such as its materials, properties and functions, as well as its different applications, features, use and support requirements.
Fuel station specialised sellers sell fuel, lubricating and cooling products for motor vehicles and motorcycles in a fuel station.
Competences and skills
39 ESCO relationsEssential knowledge 5 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
5 competencescharacteristics of services
The characteristics of a service that might include having acquired information about its application, function, features, use and support requirements.
e-commerce systems
Basic digital architecture and commercial transactions for trading products or services conducted via Internet, e-mail, mobile devices, social media, etc.
digital
product comprehension
The offered products, their functionalities, properties and legal and regulatory requirements.
sales argumentation
Techniques and sales methods used in order to present a product or service to customers in a persuasive manner and to meet their expectations and needs.
Cross-sector
0 competencesNo competences in this bucket.
Essential skills and competences 27 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
22 competencescalculate fuel sales from pumps
Calculate daily fuel sales from fuel pumps; read and compare meter data.
carry out active selling
Deliver thoughts and ideas in impactful and influencing manner to persuade customers to become interested in new products and promotions. Persuade clients that a product or service will satisfy their needs.
carry out order intake
Take in of purchase requests for items that are currently unavailable.
carry out products preparation
Assemble and prepare goods and demonstrate their functionalities to customers.
demonstrate products' features
Demonstrate how to use a product in a correct and safe manner, provide customers with information on the product's main features and benefits, explain operation, correct use and maintenance. Persuade potential customers to purchase items.
examine merchandise
Control items put up for sale are correctly priced and displayed and that they function as advertised.
follow procedures to control substances hazardous to health
Adhere to the Control of Substances Hazardous to Health (COSHH) procedures for activities that involve hazardous substances, such as bacteria, allergens, waste oil, paint or brake fluids that result in illness or injury.
green
guarantee customer satisfaction
Handle customer expectations in a professional manner, anticipating and addressing their needs and desires. Provide flexible customer service to ensure customer satisfaction and loyalty.
identify customer's needs
Use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services.
issue sales invoices
Prepare the invoice of goods sold or services provided, containing individual prices, the total charge, and the terms. Complete order processing for orders received via telephone, fax and internet and calculate the customer’s final bill.
maintain store cleanliness
Keep the store tidy and clean by hovering and mopping.
monitor stock level
Evaluate how much stock is used and determine what should be ordered.
operate a forecourt site
Oversee and manage day-to-day operations in a service station forecourt.
operate cash register
Register and handle cash transactions by using point of sale register.
organise product display
Arrange goods in attractive and safe way. Set up a counter or other display area where demonstrations take place in order to attract the attention of prospective customers. Organise and maintain stands for merchandise display. Create and assemble sales spot and product displays for sales process.
oversee delivery of fuel
Oversee fuel deliveries to service station.
plan aftersales arrangements
Come to an agreement with the customer about the delivery, setup and service of the goods; perform appropriate measures to ensure delivery.
prepare fuel station reports
Prepare and make up regular reports on the types and amounts of fuel, oil and other accessories sold in fuel stations over a period of time.
prevent shoplifting
Identify shoplifters and methods by which shoplifters try to steal. Implement anti-shoplifting policies and procedures to protect against theft.
process refunds
Resolve customer inquiries for returns, exchange of merchandise, refunds or bill adjustments. Follow organisational guidelines during this process.
provide customer guidance on product selection
Provide suitable advice and assistance so that customers find the exact goods and services they were looking for. Discuss product selection and availability.
stock shelves
Refill shelves with merchandise to be sold.
Cross-sector
5 competencesapply numeracy skills
Practise reasoning and apply simple or complex numerical concepts and calculations.
ensure compliance with legal requirements
Guarantee compliance with established and applicable standards and legal requirements such as specifications, policies, standards or law for the goal that organisations aspire to achieve in their efforts.
organise storage facilities
Order the contents of a storage area to improve efficiency with respect to the inflow and outflow of the stored items.
provide customer follow-up services
Register, follow-up, solve and respond to customer requests, complaints and after-sales services.
use different communication channels
Make use of various types of communication channels such as verbal, handwritten, digital and telephonic communication with the purpose of constructing and sharing ideas or information.
Optional knowledge 2 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
1 competencecar controls
The functioning of specific car equipment such as how to operate and handle the clutch, throttle, lighting, instrumentation, transmission and the brakes.
Cross-sector
1 competencetypes of vehicles
Field of information which distinguishes rental agency classification systems, containing types and classes of vehicles and their functioning and components.
Optional skills and competences 5 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
4 competencesassist with filling fuel tanks of vehicles
Aid fuel station customers in refilling their tanks with gasoline or diesel fuel; operate fuel pump.
carry out improvised vehicle repairs
Identify mechanical/technical car problems; perform improvised or intermediate repairs on vehicles; take into account individual customer requests.
carry out repair of vehicles
Provide repair for vehicles and routine level checks, such as engine tune-ups, oil changes, tire rotation and changes, wheel balancing, replacing filters, repair engine failures; repair mechanical and electrical systems malfunctions; replace parts and components; repair body damage.
sell lubricant cooling products for vehicles
Sell different types of lubricant cooling products for vehicles.
Cross-sector
1 competencecontrol minor maintenance
Follow up on the maintenance and repairs to be carried out. Solve minor problems and pass harder problems on to the person responsible for maintenance.