draft the rules of the mediation service
Communicate and enforce the rules of mediation for an adequate provision of the service such as taking turns to speak, avoiding interruptions, and having a cooperative attitude.
Mediators resolve disputes between two parties by examining the case, interviewing both parties, and advising on a solution which would be the most beneficial for them. They listen to both parties in order to facilitate communication and find a fair agreement and organise meetings. They aim at resolving disputes through dialogue and alternative solution without having to take the case to litigation and courts. Mediators ensure that the resolution is compliant with legal regulations and is also enforced.
Competences and skills
42 ESCO relationsEssential skills and competences 12 competences
Occupation specific
3 competencesexercise neutrality in mediation cases
Conserve neutrality and strive to keep a bias-free position in the solution of disputes between parties in mediation cases.
promote communication between parties
Encourage parties to communicate among them and share their views on events and happenings in order to find cooperation paths.
Sector-specific
0 competencesNo competences in this bucket.
Cross-sector
9 competencesadvise on conflict management
Advise private or public organisations on monitoring possible conflict risk and development, and on conflict resolution methods specific to the identified conflicts.
advise on legal services
Provide legal advice to clients based on their needs in terms of legal services and the specialisation of the professional or legal firm.
apply conflict management
Take ownership of the handling of all complaints and disputes showing empathy and understanding to achieve resolution. Be fully aware of all Social Responsibility protocols and procedures, and be able to deal with a problematic gambling situation in a professional manner with maturity and empathy.
apply knowledge of human behaviour
Practice principles related to group behaviour, trends in society, and influence of societal dynamics.
facilitate official agreement
Facilitate an official agreement between two disputing parties, ensuring that both parties agree on the resolution which has been decided on, as well as writing the necessary documents and ensuring both parties sign it.
interpret law
Interpret the law during the investigation of a case in order to know the correct procedures in handling the case, the specific status of the case and the parties involved, the possible outcomes, and how to present the best arguments for the most favourable outcome.
listen to the stories of the disputants
Listen to the arguments of the parties involved in disputes in order to clarify misunderstandings and miscommunications among them.
negotiate in legal cases
Negotiate on the client's behalf during the treatment of a legal case in order to obtain the most beneficial outcome for the client, and to ensure that all decisions are compliant with legal regulations.
observe confidentiality
Observe the set of rules establishing the nondisclosure of information except to another authorised person.
Optional knowledge 11 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
1 competencecommercial law
The legal regulations that govern a specific commercial activity.
Cross-sector
10 competencesbusiness law
The field of law concerned with the trade and commerce activities of businesses and private persons and their legal interactions. This relates to numerous legal disciplines, including tax and employment law.
civil law
The legal rules and their applications used in disputes between different parties.
civil process order
The legal procedures and standards that courts follow in civil lawsuits.
consumer law
The area of law that regulates the relationship between consumer and businesses providing goods or services, including consumer protection and regulations on irregular business practices.
contract law
The field of legal principles that govern written agreements between parties concerning the exchange of goods or services, including contractual obligations and termination.
corporate law
The legal rules that govern how corporate stakeholders (such as shareholders, employees, directors, consumers, etc) interact with one another, and the responsibilities corporations have to their stakeholders.
court procedures
The regulations which are in place during the investigation of a court case and during a court hearing, and of how these events occur.
legal case management
The procedures of a legal case from opening to closing, such as the documentation that needs to be prepared and handled, the people involved in different stages of the case, and the requirements that need to be met before the case can be closed.
legal research
The methods and procedures of research in legal matters, such as the regulations, and different approaches to analyses and source gathering, and the knowledge on how to adapt the research methodology to a specific case to obtain the required information.
legal terminology
The special terms and phrases used in the field of law.
Optional skills and competences 19 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
1 competenceshow impartiality
Perform duties for disputing parties or clients based on objective criteria and methods, disregarding prejudice or bias, to make or facilitate objective decisions and outcomes.
Cross-sector
18 competencesadvise on legal decisions
Advise judges, or other officials in legal decision-making positions, on which decision would be right, compliant with the law and with moral considerations, or most advantageous for the adviser's client, in a specific case.
analyse legal evidence
Analyse evidence, such as evidence in criminal cases, legal documentation regarding a case, or other documentation that can be regarded as evidence, in order to obtain a clear image of the case and reach resolutions.
compile legal documents
Compile and collect legal documents from a specific case in order to aid an investigation or for a court hearing, in a manner compliant with legal regulations and ensuring records are properly maintained.
conduct research interview
Use professional researching and interviewing methods and techniques to gather relevant data, facts or information, to gain new insights and to fully comprehend the message of the interviewee.
create solutions to problems
Solve problems which arise in planning, prioritising, organising, directing/facilitating action and evaluating performance. Use systematic processes of collecting, analysing, and synthesising information to evaluate current practice and generate new understandings about practice.
handle financial disputes
Handle disputes between individuals or organisations, either public or corporate, which deal with financial matters, accounts, and taxation.
make legal decisions
Make decisions in legal cases in order to reach an official conclusion which has to be enforced, creating a decision which is legally binding for the parties involved in the case.
manage contract disputes
Monitor issues that arise between the parties involved in a contract and provide solutions in order to avoid lawsuits.
manage contracts
Negotiate the terms, conditions, costs and other specifications of a contract while making sure they comply with legal requirements and are legally enforceable. Oversee the execution of the contract, agree on and document any changes in line with any legal limitations.
manage legal personal issues
Represent clients in personal issues of a legal nature such as trading properties, housing agreements, wills and probate, divorce and alimony requests and personal injury claims.
moderate in negotiations
Oversee negotiations between two parties as a neutral witness to ensure that the negotiations occur in a friendly and productive manner, that a compromise is reached, and that everything is compliant with legal regulations.
present arguments persuasively
Present arguments during a negotiation or debate, or in written form, in a persuasive manner in order to obtain the most support for the case the speaker or writer represents.
present evidence
Present evidence in a criminal or civil case to others, in a convincing and appropriate manner, in order to reach the right or most beneficial solution.
present legal arguments
Present legal arguments during a court hearing or during negotiations, or in written form after a trial concerning its outcome and sentence, in order to ensure the best possible outcomes for the client or to ensure the decision is followed. Present these arguments in a manner that is compliant with regulations and guidelines and adapted to the specifications of the case.
protect client interests
Protect the interests and needs of a client by taking necessary actions, and researching all possibilities, to ensure that the client obtains their favoured outcome.
provide legal advice
Provide advice to clients in order to ensure that their actions are compliant with the law, as well as most beneficial for their situation and specific case, such as providing information, documentation, or advice on the course of action for a client should they want to take legal action or legal action is taken against them.
respond to enquiries
Respond to enquiries and requests for information from other organisations and members of the public.
revise legal documents
Read and interpret legal documents and proofs about happenings in relation with the legal case.