assist clients with special needs
Aid clients with special needs following relevant guidelines and special standards. Recognise their needs and accurately respond to them if needed.
Doormen/doorwomen welcome guests to a hospitality establishment and provide additional services related to assistance with luggage, guests' safety whilst ensuring security.
Competences and skills
14 ESCO relationsEssential skills and competences 7 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
0 competencesNo competences in this bucket.
Cross-sector
7 competencescomply with food safety and hygiene
Respect optimal food safety and hygiene during preparation, manufacturing, processing, storage, distribution and delivery of food products.
detect drug abuse
Identify people under excessive use of alcohol and drugs inside a facility, effectively deal with these people and supervise customers own safety while applying relevant regulations.
greet guests
Welcome guests in a friendly manner in a certain place.
maintain customer service
Keep the highest possible customer service and make sure that the customer service is at all times performed in a professional way. Help customers or participants feel at ease and support special requirements.
- Scope note
- Might include keeping the customers informed about the current status of their orders or waiting times.
park guest's vehicle
Line up guests' vehicles safely and efficiently and retrieve the vehicle at the end of their stay.
screen clients
Check the personal information of clients and make sure they are not on any blacklist or registered for any severe offences.
Optional skills and competences 7 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
3 competencesensure hotel security
Guarantee the security of guests and the premises by monitoring the different hotel zones.
handle guest luggage
Manage, pack, unpack and store guest luggage on request.
provide tourism related information
Give customers relevant information about historical and cultural locations and events while conveying this information in an entertaining and informative manner.
- Scope note
- Locations might be such as points of interest, events, local customs or foreign country regulations.
Cross-sector
4 competenceshandle customer complaints
Administer complaints and negative feedback from customers in order to address concerns and where applicable provide a quick service recovery.
handle delivered packages
Administer delivered packages and ensure that they reach their destination on time.
provide door security
Spot and monitor individuals or groups of people at the door who intend to enter the premises unlawfully or have potential for causing threats.
run errands on behalf of customers
Take orders and follow requests on behalf of a client, such as go shopping or pick up dry cleaning.